How do I track my order once it is placed?

• Step 1: You will receive an order confirmation on Email on the registered email address and SMS on the registered Mobile Number
• Step 2: As soon as the order is shipped you will receive another email on the registered email address and SMS on the registered Mobile Number

You can also log into your account and view the shipping details and track using the tracking details. Alternatively, you can track your order over below link with order number and registered email id https://ovp.lenovo.com/lenovo-ovp-new/public/ordersearch

Can I change my order once it has been placed?

We don’t accept changes in the order once they are placed. Also no address change once the order is placed and billed.

What is the policy if I receive a damaged shipment?

Our partner courier companies make the utmost effort to package and deliver the products secure and safely. In the unfortunate event that such a scenario may arise, you are requested to contact customer care in the Contact us section within 8 hours of the delivery of the product along with the 6 angle images of the packaging and the delivered product.

We will not offer replacement to customer for any Dead on arrival/damaged in transit case, customer will only get the full refund If your order contains damaged items upon arrival, please contact us at 1800-572-6465 Mon-Fri – 9AM to 6PM / Email id - orderstatus1@lenovo.com

If Items are missing?

If your order does not contain certain items that you purchased, please contact us at 1800-572-6465 Mon-Fri – 9AM to 6PM / Email id - orderstatus1@lenovo.com within 8 hours of the delivery of the order delivery

To where does lenovo.com/in deliver?

lenovo.com/in delivers across the country to over 25,000. Since there is a constant addition of Pincodes, the exact number might vary from time to time.

What is the delivery timeline for my order?

Our endeavour is to deliver the product within 5 business days (metro cities) and 8 business days (non-metro cities) depending on the delivery address pin code. There might be cases when deliveries are delayed because of unforeseen circumstances.

Does my billing address and the shipment address have to be the same?

No, the shipping address can be different from the billing address in the case of prepaid orders.

How will I know whether I can get delivery in the area that I live?

You can check if your area is serviceable by entering your area pincode in the pincode check box to re-confirm the delivery. Deliveries are made through third party courier companies. All deliverable pincodes are pre populated in the backend. So, if your order is accepted with the pincode, then it will be serviced.

Is there a charge for delivery?

No, currently there is no charge for delivery. Delivery is free for all orders across the country. If in case delivery is chargeable, it would be shown upfront before making the payment.

What if I'm not home to receive my order?

Most Courier companies attempt 3 times to deliver the products. They might also leave a note for a call back in case the door is unanswered. The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home. In such cases please provide a delivery time to suit your schedule.

Can I place the order online and pick up my order from your Store which is nearest to me?

No, you cannot place the order online and collect from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order. However, in the future the pick up at store option maybe enabled on the website.

What is your exchange policy?

Orders once delivered cannot be exchanged. In case of a manufacturing defect, please contact the Lenovo service centre immediately and the Lenovo service staff will guide you on the next steps with reference to the replacement of the product. We will not offer replacement to customer for any Dead on arrival/damaged in transit case, customer will only get the full refund.

• For Laptops: Think Products:
  1800-419-4666 email id -commercialts@lenovo.com
• Idea, Legion & Yoga Products:
  1800-419-7555 , email id -consumerts@lenovo.com
• For Tablets: 1800-208-7555 email id -tabsupport@lenovo.com
• For ISG Servers: 1800-4199-733

What if order is delivered in good condition and customer wish to cancel it?

We are unable to process refund once order is delivered in a good condition to the customer

I have received a defective item, what should I do?

We apologize for this, please contact our Tech support team as soon as possible who may be able to quickly address the issue without the need for return. Tech support contact details can be found here. In case Tech support team is unable to resolve the issue they may provide the alternate options to help resolve the issue.

I have received a damaged item, what should I do?

In case you have received a damaged item please contact our Post Sales team within 8 hours of product delivery on 1800-572-6465 Mon-Fri – 9AM to 6PM / Email id - orderstatus1@lenovo.com. Please provide as much detail when contacting us so we can help organize the replacement item or give you a refund.

For ISG Post Sales Support please call 1800-4199-733 Mon-Sat 9AM to 8PM or Contact Us https://www.lenovo.com/in/en/contact/

When and how will I get my refund in case of cancellation or product return?

• Ready to ship model: A refund will be processed once the product reaches the warehouse and the amount will be credited to your account in 4-7 working days
• CTO: CTO orders can not be cancelled

What if products ordered by me are out of stock?

All products shown on the web store are products in stock. In an exceptional case, where the product ordered by you is out of stock, the same will be communicated to you within 72 hours of placing the order and a refund will be processed immediately in case you wish to cancel the order.

Does Lenovo provide refunds, returns, exchange for CTO products?

Lenovo will not make refunds, accept returns and allow exchanges for all CTO products

What if the goods not shipped from warehouse and customer wants to cancel the order?

The order will be cancelled

This does not apply to ISG CTO products.

What if the goods shipped from warehouse and customer wants to cancel the order?

The order will not be cancelled

What are the payment options that I can avail while placing an order?

Currently the following payment options are enabled. Credit Cards (Visa / Master/ Rupay) Net Banking across Banks Debit Cards (Visa / Master/ RUPAY) American Express Payment wallets EMI facility (Only for ICICI Bank , Citibank, HDFC Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards). The Participating Bank EMI will vary from time to time.

Which credit/ debit cards does Lenovo support for payments?

Currently all Visa, Mastercards, RuPay and American Express credit cards are accepted. Payments are accepted through certified third party payment gateways.

How do I know that my credit/ debit card payment is safe?

Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects.

Can I pay through Net banking? What is the procedure?

Yes, you can pay through net banking. You need to select net banking as an option on the checkout/payment page and you will be redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.

When will I get my invoice?

When we ship your order, we'll send you an email with your official invoice. This will include our company details, together with the total purchase amount and GST paid. It's easy to print this pdf or save it to your own files. Unfortunately, we do not provide an invoice at the time of delivery with the courier. If you do not receive an invoice, you can request one by emailing us at : orderstatus1@lenovo.com or contact us at 1800-572-6465 Mon-Fri – 9AM to 6PM

Will I receive invoice pre-delivery of my product?

No

Can we make changes in invoice(GST number/Name/contact number/address) once product is ordered?

No

Do I need an account to checkout?

It's entirely up to you whether you choose to create an account or checkout as a guest. Guest checkout is a speedy way to make a one-time purchase, but we won't store your billing and shipping information. You'll need to enter this again for any future purchases. Of course we'd love to see you create a Lenovo account or subscribe for email updates on exclusive offers and exciting new product launches. It's your choice.

Help! My order won't go through.

It's probably one of these three simple things. Your credit card expires this month. You're requesting a delivery outside of India. None of these? Just call our team at 1800-572-6465 Mon-Fri – 9AM to 6PM and they'll sort out the problem.

Oops. I think I've clicked the order button more than once.

We all do that every now and again. Not to worry – Call our team at 1800-572-6465 Mon-Fri – 9AM to 6PM and they'll sort out the problem.

How do I invite individuals to join my Family account?

After successfully establishing your family account, proceed to the My Family Hub section within the Family Hub interface. Additionally, you will receive a welcome email upon completing the Lenovo Family Hub creation process. Clicking the View Family Hub button in the email will direct you to access the 'Invite a Family Member' option. Adult profile requests only require a name and email address. Teen profiles require name, email, and month/year of birth. If you're inviting a Teen account, an extra layer of security is introduced, requiring a careful review and agreement to the Terms & Conditions before sending the invitation. Recipients will then receive email notifications with the option to either accept or decline the invitation.

What is the process for joining a Lenovo Family Hub?

To become a member of a Lenovo Family Hub, you can only do so through an invitation. The Family Manager for the Lenovo Family Hub must send you an invitation via email. By clicking the link provided in the invitation, you can then choose to either register your Lenovo account or create one under the Lenovo Family Hub. The Family Manager will be notified once you accept the invitation. For a newly created Lenovo ID, a separate confirmation email will be sent to confirm the account creation. For Teens, the Family Manager will have to provide the payment method and shipping address to complete the registration process.

How can I determine whether my invitation has been accepted?

After sending an invitation, you can easily track its status on your My Family Hub page. The status of each invitation, categorized as Recent, Pending, or Invitation Expired, will be prominently displayed alongside the name of the invitee, providing clear visibility into the acceptance process. Additionally, you'll receive email notifications once an invitation has been successfully accepted.

How long is the invitation good for? What happens when an invitation expires?

The invitation to join is valid for 30 days. When an invitation expires, the invitee will no longer have the option to join your Lenovo Family Hub. Nevertheless, the Family Manager retains the flexibility to resend the invitation.

Is it mandatory to upload photos?

Not, it’s not mandatory to upload a photo.

Is it possible to transfer the Family Manager role to a different member?

Yes. To appoint a different member within your Family Hub as the Family Manager, follow these steps: Log in and access My Family Hub, then navigate to My Family Details. Click on the Gear icon located in the upper right corner. From the drop-down menu, select Reassign Family Manager and confirm your choice. It's important to ensure that the person you intend to designate as the new Family Manager is already a part of your Lenovo Family Hub before making this assignment. The newly assigned member will be notified once the change is completed.

How do I remove someone from my Lenovo Family Hub?

To remove a member from your Family Hub, log in to your Lenovo account and access My Family Hub. Locate the member you wish to remove in the My Family Members list, then click on Delete, found in the lower right corner below their name. Confirm the action by clicking Confirm. Alternatively, you can drag and drop the module with their name off the list. Once the removal is complete, a confirmation email will be sent to you. The member being removed will also receive a notification of this change via email. This only removes the account from the family experience, not as an overall Lenovo account.

Can I opt to leave Lenovo Family Hub after joining?

Yes. Regardless of the type of account you possess, you have the freedom to leave at any time. To do so, visit My Profile and locate the Deactivate Account option. Upon confirming your deactivation, both you and the Family Manager will receive a confirmation email.

Can I rejoin a Family Hub after leaving?

Certainly! You can rejoin the Family Hub at any time by accepting an invitation sent by the Family Manager.

What happens after the Teen reaches the age of 18?

Any time after a teen reaches the age of 18, it is up to the Family Manager to decide whether to keep or remove the Teen account from the Lenovo Family Hub. In addition, the teen profile can opt-in to an adult profile.

How can I keep track of all orders placed by members within the Family Hub?

To access your family order history, navigate to My Family Hub within My Account and click on View Order History under My Family Orders. For enhanced convenience, you can streamline your search by filtering results based on date, order owner, and store name .

Does creating a Teen account with a default payment method enable orders to be placed without any restrictions?

No, orders placed by a Teen account are subject to default review. Hence, it is at the discretion of the Family Manager to decide whether to review all orders made by Teens or grant them the freedom to place orders without the need for review.

How can I be aware if a family member has made an order?

When a member places an order, the Family Manager will see the order and its status under My Family Orders. If the order is placed by a Teen member, the Family Manager will promptly receive an email notification requesting approval or notifying of purchase – dependent on Family Manager preference. Additionally, you can easily locate pending orders at the top section of the My Family Orders page

What is the order approval process?

When a Teen places an order, the Family Manager receives an email notification and can subsequently review the order's particulars, encompassing the product, quantity, payment method, and shipping address. Upon clicking Review Order in the email, Family Manager is directed to the My Family Orders page, where they can proceed to either approve or reject the order. Furthermore, the Family Manager has the option to leave a comment explaining the rationale behind their decision for the Teen.

If I delete a member, will I still have access to view the order history associated with that member?

Yes. Any orders made by a member through the Family Hub will continue to be displayed in the Family Hub Order History, even after their account has been removed from the Family Hub.

How do I find all devices and related information that have been added to the Lenovo Family Hub?

Navigate to My Family Hub from My Account and select My Family Devices. In this section, you can organize the list by sorting or searching devices using keywords, owner names, or warranty status. Additionally, if you need assistance with a particular device, you can click on Get Support to connect with ourTech Support Team

How do I add devices to the Lenovo Family Hub?

Adding devices to the Lenovo Family Hub is simple. Access My Family Hub from My Account, and within the My Family Devices section, click on Add a Device. Alternatively, you can click Add Device from the Manage Family Devices page. You also have the option to customize the nickname for each device while assigning it to a family member.

How do I edit devices that are already added to the Lenovo Family Hub?

To edit devices that are already added to the Lenovo Family Hub, access My Family Hub from My Account. Click My Family Devices and then choose Manage Family Devices. Locate the device you want to modify and click Edit. You can make changes to the product, owner, and its nickname. Note that when you change the device owner, the newly assigned person will receive a notification.

How do I remove devices to the Lenovo Family Hub?

Access My Family Hub through My Account, then click My Family Devices. From there, choose Manage Family Devices. Under each device, you'll find the Delete option. Be sure to confirm your selection to finalize this action.

How do I associate or reassign each device to the family member under the Lenovo Family Hub

To associate or reassign a device to a family member within the Lenovo Family Hub, go to My Family Hub from My Account and locate the My Family Devices section. Click on Manage All Family Devices to view all the devices added to the Family Hub. Simply drag and drop the device to the module with the name of the new owner you wish to associate the device with. Please note that when you change the device owner, the newly assigned person will receive a notification.

How to set up default payment and shipping addresses for a Teen account?

Setting up default payment and shipping addresses for a Teen account is a straightforward process. After the Teen account accepts the invitation to join the Family Hub, a confirmation email is sent to the Family Manager. In the email, the Family Manager is asked to provide the default payment method and shipping address for the Teen's use. It's important to emphasize that Teens do not have the ability to modify this information.

How to change payment method and shipping address for a Teen account?

Updating the payment method and shipping address for a Teen account is a feature reserved for the Family Manager. To initiate these modifications, access My Family Hub within My Account, locate the preferred Teen account in the My Family section, and select Order Preference. From there, you can update the default payment method or shipping address, either by choosing from a drop-down menu or manually entering new information. Be sure to save all changes once you've completed the updates. It is also important to note that changes made after order submission will not apply to pending orders. To reflect updated information, a new order must be placed.

Can Teens modify the default payment method or shipping address during checkout?

No, Teens can only use the pre-selected default payment and shipping address when placing orders. Any changes to these details must be handled by the Family Manager. If Teens need to request last minute changes, they can do so by leaving a comment for the Family Manager. However, it's important to note that changes made after order submission will not apply to pending orders. To reflect updated information, a new order must be placed.

Does creating a Teen account with a default payment method enable orders to be placed without any restrictions?

No, the decision lies with the Family Manager who can choose to either review all orders made by Teens and approve, reject, or grant them the right to place orders without the need for review.

How happen when a Teen place an order?

When a Teen member initiates an order, the Family Manager will receive an email notification promptly. If approval is required, the Family Manager can approve or reject. Furthermore, all pending orders can be found in the top section of the My Family Orders page for the Family Manager.

How is the order approval process look like for a Teen account?

Unless otherwise specified, all orders initiated by a Teen account require approval from the Family Manager. Once an order is placed by a Teen account, the Family Manager receives an email notification and can subsequently review the order's particulars, encompassing the product, quantity, payment method, and shipping address. Upon clicking Review Order in the email, the Head of Household is directed to the My Family Orders page, where they can proceed to either approve or reject the order. Furthermore, the Head of Household has the option to leave a comment explaining the rationale behind their decision to the Teen.

How can a Teen member check the status of their placed orders?

The Teen can track the status of their orders by monitoring the Order Details page. After the Family Manager reviews and responds to the order request, the status will be updated on this page and conveyed through an email notification. If the Family Manager leaves a comment, it will also be visible on the order details and included in the email. Once an order is approved, it will proceed automatically with order preparation and shipping. Both the order owner and the Family Manager will be kept informed of the progress.

How to remove a Teen account?

To remove a Teen from your Family Hub, log in to your Lenovo account and access My Family Hub. Locate the Teen you wish to remove in the My Family Members list, then click Delete, located in the lower right corner below their name. Confirm the action by clicking Confirm. Alternatively, you can simply drag and drop the module with their name off the list. Upon completion of the removal, a confirmation email will be sent to you, and the Teen being removed will also receive a notification of this change via email. It is important to note that even though the Teen will no longer be able to use the payment method initially assigned to the account, all previously approved open orders will still be fulfilled.

What happens to a Teen account when the owner reaches the age of 18?

Any time after a teen reaches the age of 18, it is up to the Head of Household to decide whether to keep or remove the Teen account from the Lenovo Family Hub. When removed from the Lenovo Family Hub, the Teen still has the option to create a regular individual Account

Data Privacy

How would Lenovo protect the information of my teen?

At Lenovo, safeguarding privacy is our top priority. We employ multiple layers of protection to ensure the security of your teen’s personal information. We offer full transparency through our privacy policy, which is provided (A) to the Family Manager at the creation of the Family Hub account and at the time they. Enrolling a Teen account and (B) to the Teen via the invitation. Family Hub Teen accounts cannot be created without the teen’s consent and teens will not receive marketing communications from Lenovo unless they provide separate consent. We never target content to Teens using criteria that could be considered sensitive.

Will the Teen information be shared or sold to other parties?

No. Lenovo will not share, disclose, or sell information about teen users with third parties for their own direct marketing purposes. See Lenovo’s Website Privacy Statement for more details.