Call Hours: 

Monday - Saturday 9AM to 8PM IST

Lenovo Sales Agreement

Frequently Asked Questions

Return Policy:

Once the order has been placed and the funds have been received by us. The order is considered to be in the processing stage. The following policy will apply to cancellation requests at various stages of the transaction:

Order once placed can be cancelled only up to 24 hours of placing order by contacting Lenovo Customer Service (orderstatus1@lenovo.com). No cancellation will be accepted if reporting is done by the customer after 24 hours.

Our endeavor is to ensure that Products are available with us all times. However, in cases where the Products are not available and not likely to be available for a reasonable period of time, the full refund will be given to the customer after informing the customer via email and phone. No charges will be levied on the customer. Refunds will be processed, within 72 hours of receiving the request in writing from the customer who has placed the order, i.e. if the order is placed on through a credit card then the fund will be transferred through the payment gateway to the same credit card. Once the transfer is initiated the customer will be given a bank reference ID for the refund process. The transfer of fund is done through third party gateways and will take between 7-10 working days to reflect in the customer’s account

Payment Options:

The following modes of payments are available:

* Domestic and international Credit cards & Debit cards

* UPI

* Net banking/ Direct Debit payments from select banks in India.

* A full list is available at the time of Check-out and prior to making payments for purchases

Shipping & Delivery

Products with ‘Same day shipping’ (Working Days Only): The ‘Same day shipping’ is available for orders placed before 12 noon and ‘Shipping within 24 hrs’ is available for orders placed after 12 noon.

Products are shipped from our own or third-party warehouses/ stores or offices from various points in India. Our endeavor is to make the Products (non-CTO orders) reach you within 3 to 5 business days for metro cities and 7 to 10 business days for non-metros from receipt of order and payment depending on the address for delivery. For CTO orders, the estimated timeline for shipping is 4-12 weeks based on the product selected.

Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services usually between 10.30 am to 7 pm on Monday–Saturday.

Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the Product at the address indicated at the time of the order.

Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.

We are not responsible for loss or damage of Products after delivery.

All claims, if any, for shortages, damages or Dead on Arrival (DOA) product must be reported to Customer service within 24 hours of delivery through Lenovo Customer Service (orderstatus1@lenovo.com). Orders with any visible damage to the box or open seal should not be accepted and be returned to the delivery person.

Express Delivery option (1-2 days after shipping) will be available for select locations / pin codes in Metros.

Goods and Services Tax

Goods and Services Tax (GST) is an indirect tax (or consumption tax) used in India on the supply of goods and services. It is a comprehensive, multistage, destination-based tax: comprehensive because it has subsumed almost all the indirect taxes except a few state taxes. Multi-staged as it is, the GST is imposed at every step in the production process but is meant to be refunded to all parties in the various stages of production other than the final consumer and as a destination-based tax, it is collected from point of consumption and not point of origin like previous taxes.

Goods and services are divided into five different tax slabs for collection of tax - 0%, 5%, 12%, 18% and 28%. However, most electronic goods are expected to be in the 18% tax range.

A GSTIN is a 15-digit PAN-based unique identification number allotted to every registered person under GST. GSTIN structure comprises - 1) First 2 numbers → State code of the registered person 2) Next 10 characters → PAN of the registered person 3) Next number→ Entity number of the same PAN 4) Next character → Alphabet Z by default 5) Last number → Check code which may be alpha or digit, used for detection of errors.

Lenovo Sales Agreement

Frequently Asked Questions