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ContactCONTACT US
Service Centers
Think products & projects: choang@lenovo.comTECHNICAL SUPPORT
Kindly get information of product and S/N before contact us.
Hotline: 1800 6318 (Mon – Fri, 8:30 AM – 5:30 PM)
Close during public holidaysLENOVO VIETNAM REP. OFFICE
Hochiminh office: R. 1701A, 17F, Empress Tower, 138-142 Hai Ba Trung Str., Ward Dakao, District 1.
Tel: +84 28 3824 3504
Fax: +84 28 3824 3503
-
Contact
CONTACT US
Service Centers
Think products & projects: choang@lenovo.comTECHNICAL SUPPORT
Kindly get information of product and S/N before contact us.
Hotline: 1800 6318 (Mon – Fri, 8:30 AM – 5:30 PM)
Close during public holidaysLENOVO VIETNAM REP. OFFICE
Hochiminh office: R. 1701A, 17F, Empress Tower, 138-142 Hai Ba Trung Str., Ward Dakao, District 1.
Tel: +84 28 3824 3504
Fax: +84 28 3824 3503
Lenovo Accidental Damage Protection
Live Life on Your Terms.
Along with Your Lenovo Device.
Life's full of surprises, some of them not so nice. But you expect your device protection to be there for you when accidents and mishaps happen. The last thing you want is to deal with a limited warranty and unexpected repair costs.
Prepare Your Device for Whatever Comes Next
with Lenovo Accidental Damage Protection (ADP)
with Lenovo Accidental Damage Protection (ADP)
Your Life, Your Terms – Accidents & All
ADP is always ready to step up and get you back on track to live life on your terms.
Stay Protected & On Budget
With ADP, you're protected from unplanned expenditure on accidental repairs and unplanned downtime from a sudden crack, drop or spill. Save yourself up to 50 - 92% on repairs1 (compared to paying out-of-pocket for repairs).
Your Device – You Decide on the Protection
With flexible options, coverage may range from one to three years, with options for extending coverage up to five years.2 Select ADP for comprehensive cover or ADP One for limited cover to suit smaller budgets.3
Parts & Repairs from the People Who Built Your Device
Lenovo technicians use genuine Lenovo parts and advanced diagnostic tools. What could be better?
Circularity Built Into Your Device Repair
With ADP, carbon offsets come built in. We offset CO2 emissions4 of all repairs and make tangible contributions to Gold Standard® Climate Action Projects.
Accidental drops, bumps, spills
Structural failures
Electrical surges
LCD screen damage
CO2 Offset with repairs & transport4
Unlimited accidental damage repairs during the warranty period5
Base Warranty
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ADP One
for android tablets
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ADP
Frequently Asked Questions
Use Lenovo's Warranty Lookup to search by serial number (SN).
You can buy ADP at the time of purchasing an eligible device or after purchase. ADP purchase after the initial hardware sale is subject to a 30-day waiting period before a claim can be submitted.
You can purchase ADP for your device here.
ADP allows unlimited claims up to the value of the device. ADP ONE only allows one claim throughout the policy term.
ADP allows unlimited repairs up until the value of the device. ADP ONE allows one repair within the policy term purchased.
When you file a claim for accidental damage and utilize the ADP service for repair or replacement, Lenovo purchases credits supporting verified Gold Standard® Climate Action Projects to offset the estimated CO2 emissions associated with the repair.
The CO2 emission calculation is generated according to a methodology derived from environmental standards and industry best practices current at as of 4/26/24. The methodology was created by a leading professional services firm with data supplied by Lenovo.
Claims for accidental damage with ADP can be filed online through Lenovo's support portal or by contacting Lenovo's customer support directly. After filing, devices are diagnosed, repaired and returned.
Can't find the answer to your question? Contact us.
- Varies according to market and device. Based on internal Lenovo data for ADP claims for 3 most common repairs from 09/22 – 08/23.
- Coverage may range from one to three years, with options for extending coverage up to five years.
- ADP One only allows one claim throughout the policy term.
- The CO2 emission calculation is generated according to a methodology derived from environmental standards and industry best practices current at as of 4/26/24. The methodology was created by a leading professional services firm with data supplied by Lenovo. CO2 emissions data disclaimer: Please be advised that any emissions data provided herein by Lenovo serves as a general guide and should not be relied upon for Environmental, Social, and Governance (ESG) reporting purposes. While we endeavor for accuracy, variations may arise due to factors beyond our control. We advise consulting with relevant experts or conducting further analyses for comprehensive ESG reporting requirements.
- ADP allows unlimited repairs up until the value of the device.
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