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ContactCONTACT US
Service Centers
Think products & projects: choang@lenovo.comTECHNICAL SUPPORT
Kindly get information of product and S/N before contact us.
Hotline: 1800 6318 (Mon – Fri, 8:30 AM – 5:30 PM)
Close during public holidaysLENOVO VIETNAM REP. OFFICE
Hochiminh office: R. 1701A, 17F, Empress Tower, 138-142 Hai Ba Trung Str., Ward Dakao, District 1.
Tel: +84 28 3824 3504
Fax: +84 28 3824 3503
-
Contact
CONTACT US
Service Centers
Think products & projects: choang@lenovo.comTECHNICAL SUPPORT
Kindly get information of product and S/N before contact us.
Hotline: 1800 6318 (Mon – Fri, 8:30 AM – 5:30 PM)
Close during public holidaysLENOVO VIETNAM REP. OFFICE
Hochiminh office: R. 1701A, 17F, Empress Tower, 138-142 Hai Ba Trung Str., Ward Dakao, District 1.
Tel: +84 28 3824 3504
Fax: +84 28 3824 3503
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Support
Get 24/7 support from highly trained technicians with all-round IT expertise
Protection & Security
Learn about our multilayered approach to keeping devices and data safe
Performance
Automated device maintenance boosts performance to supercharge your online experience
Sustainability
Our CO2 Offset Service gives you the option to offset estimated emissions from your device
Recommended Services
Support
Premium Care Plus
- Covers you for almost everything
- Prioritized 24/7/365 support via phone, email, or chat
- Accidental Damage Protection with Extended Battery Warranty and more
- Covers onsite visits, if required—including parts and labor
- Winner of Business Intelligence Group’s 2023 technology awards for customer service
Protection & Security
Accidental Damage Protection
- Protects your device from everyday accidents
- Covers spills, bumps, power surges, cracked screens, and more
- All repairs performed by skilled technicians, using only Lenovo-certified parts
- Unlimited claims with no additional repair fees
Protection & Security
Lenovo Smart Lock
- Keep your device and data secure no matter what
- Cloud-based security that locates, secures and locks your PC
- Remotely wipe your data to secure your privacy
- Recover your stolen PC with the help of the Investigations team
- When recovery isn’t possible, our Absolute® Service Guarantee pays up to $2000*
* Payable in local currency. This service is not available in all countries and territories.
Pick the Support That’s Right for You
Lenovo Premium Care
Service that’s ready when you aren’t. Our expert team is here to assist you 24/7/365 with hardware, software, and peripherals issues. Get advanced support from experts, real fast, with Premium Care for Zen-like peace of mind.
Lenovo Smart Performance
Lenovo Smart Performance scans your PC for issues and fixes them before they become problems. Schedule automatic scans to protect your PC proactively, remove malware, and improve device security. Now that’s smart.
Accidental Damage Protection
Accidents unhappen! Enjoy maximum protection against everyday drops, spills, power surges, and cracked screens not covered by your device’s base warranty. Breathe easy, knowing your device is protected. ADP gives you accidental cover and is available for selected device.
Sealed Battery Warranty
Avoid the stress, frustration, and expense of unexpected battery replacement. Our 4-year sealed battery warranty gives you hassle-free battery replacement in case of degradation after the first year, minimizing downtime and keeping you connected.
Keep Your Drive
If a hardware failure necessitates replacing your current hard drive, you’ll retain physical ownership of the original drive and complete control of all its data. Give sensitive data an extra layer of protection and reassurance, just in case…
Warranty Extensions
Extend your warranty by up to five years and enjoy the same coverage and peace of mind on your device as day one. Extend before your original warranty expires for uninterrupted service.
Lenovo CO2 Offset
Offset CO2 emissions across the average lifecycle of your PC by supporting climate action projects verified by the United Nations, Gold Standard®, and Climate Action Reserve. Lenovo has helped customers offset more than 1 million metric tonnes of CO2 emissions.
Frequently Asked Questions
Yes, our Accidental Damage Protection covers unlimited repairs, at no additional cost, while Accidental Damage Protection One for tablets covers a single repair during the coverage term.
Visit the Contact Us page on Lenovo's PC Support site.
Visit our Warranty Lookup to check your device's current warranty status and coverage.
There are several ways to find the serial number for a device. You can select the best method for you here.
You can browse your Base Warranty coverage here.
You can extend your base warranty by up to five years for additional peace of mind. Purchase a Warranty Upgrade that fits your needs. Terms & Conditions apply.
Most warranty upgrades can be purchased as long as your base warranty remains active. However, we recommend upgrading at the time of purchase or within ninety days. Some upgrades, like Accidental Damage Protection, can only be added within ninety days of purchase.
Depending on your device, the levels of coverage currently available are Depot, Onsite, Premier Support, Premier Support Plus, Premium Care, Premium Care Plus, Accidental Damage Protection (ADP), Keep your Drive (KYD), International Warranty, Sealed Battery Replacement, and Product Exchange. Our Warranty Upgrade page will filter options for you to simplify the process.
Visit the Repair Status page on Lenovo's PC Support site.
You can update Lenovo drivers by visiting the Drivers & Software page on Lenovo’s Support site. Enter your device's model or serial number to see available drivers and software updates. Select the appropriate driver for your operating system and download it. After downloading, run the installer and follow the on-screen prompts to complete your installation.
All these services offer advanced 24/7 tech support with fast-track resolution. Premier Support and Premier Support Plus are available for Think devices; most other devices, including tablets, will be eligible for Premium Care or Premium Care Plus. Premium Care Plus has the same features as Premium Care, with additional Accidental Damage Protection, automated virus or malware removal, automated performance checks, and a 4-year sealed battery warranty.
Yes, you can. Just visit the Find Parts page on Lenovo’s Support site to find what you need. You may also find our Buying Lenovo Parts video helpful.
Useful Resources
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