Phone Sales Hours: 

Monday - Friday: 8AM-9PM EST

Sat - Sun: 11AM-8PM EST

Chat Sales Hours:

Monday - Friday: 8AM-9PM EST

Sat - Sun: 11AM-8PM EST

Lenovo Sales Agreement

Frequently Asked Questions

IMPORTANT INFORMATION ABOUT YOUR ORDER

Return Policy:

Rest easy when making a purchase through Lenovo. We offer easy, no hassle returns including:

• No restocking fee
• No shipping and handling fee
• Exceptions: Please see full return policy

For purchases from Lenovo.com, all requests for returns must be submitted within 30 calendar days from the date of invoice. For purchases from Lenovo Outlet, all requests for returns must be submitted within 14 calendar days from the date of invoice. For purchases from LenovoPRO, all requests for returns must be submitted within 45 calendar days from the date of invoice. For purchases of Motorola Products, all requests for returns must be submitted within 14 calendar days from the date of invoice. Unless Lenovo ships the wrong Product(s) or makes an error in the configuration of the Product(s) ordered, returns of purchases of: 1) server and storage products: 2) orders for personal computing products in quantities greater than five (5) units; and 3) Product(s) submitted outside the allotted calendar days from the date of invoice, are subject to a restocking fee of 15% of the price paid and return shipping and handling fees. Digital gaming products; partial refunds or credits for Products, including installation of software Product options; or quantities of Products that are not separately priced, are not available for return.

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Payment Options:

Lenovo.com offers a variety of payment options for your convenience.

During checkout, Lenovo will request a pre-authorization for the total order amount from your credit card company, this is not an actual charge. Once your order ships, your credit card will be charged. If you ordered more than one item, there may be multiple charges as items ship separately as they become available. This will not increase your shipping charges.

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Shipping & Delivery:

Delivery times to Guam, Puerto Rico, Hawaii & Alaska will be extended.

Lenovo uses UPS as its standard carrier for all deliveries. UPS policy requires a signature for delivery to be made. Lenovo offers free standard shipping and free returns on nearly all products. Standard delivery orders generally arrive 2-5 days after your estimated ship date.

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Tax Exempt Orders: 

Customers who are eligible for a tax-exemption must call Lenovo Sales. Call 1-855-2-LENOVO (1-855-253-6686, Option 2) to place an order.

For information about electronic waste recycling in New York and other states, visit lenovo.com/recycling.

* The California Electronic Waste Recycling Act requires that Lenovo and other retailers charge a recycle fee on certain "covered electronic devices" sold in California, including video display products such as computer monitors, notebook computers, and digital picture frames. These fees are determined by the State of California and vary by product screen size. For additional information please see Lenovo's environmental webpages.

** An estimated ship date will be posted on our order status site after your order is placed. The date reflected above does not determine when your order will ship since inventory status may change before your order is final and because items may be held until all products on the order are ready to ship. To obtain the latest information about the availability of a specific part number, please call the phone number listed in the masthead at the top of this page. A flat charge for shipping & handling may apply for certain orders, as indicated on the Checkout page.

Lenovo Sales Agreement

Frequently Asked Questions