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Smarter Unleashes Hyper-Productivity With Hyper-Personalized Support

Elevate employee experiences and productivity with Lenovo Service Desk’s highly automated, Gen AI-powered capabilities.

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A Next-Gen Service Desk for Proactive, End-to-End Support

Harness the power of automation and Gen AI to create a digital workplace that’s personalized to your business and employees, while actively adapting to their needs.

Lenovo Service Desk, delivered by Care of One™, our Generative AI-powered platform, seamlessly orchestrates hyper-personalized experiences, Virtual AI agents, and dynamic AI workflows — all with end-to-end support from a single point of contact.

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Get pre-emptive and proactive support

Enhance employee productivity and employee experience

Reduce change orders and wait times

Personalization Holds the Key to Productivity

Want to reduce long wait times and provide answers seamlessly, without waiting for live agents? With Lenovo Service Desk, you can.

Speed

Resolve issues earlier in the support lifecycle through AI and automation with a Virtual Agent that’s available 24/7.

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Tailored Support

Get more personalized resolution with support that’s tailored to employee personas, and enable self-service remote issue resolution with best-of-breed tools.

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Simplified Service

Gain a trusted, single point of contact to manage your Service Desk that actively adapts to employee needs.

See Your Business Flourish With Lenovo Service Desk

*Source: Based on financial modeling and preliminary insights on data collected on 21K Lenovo internal IT tickets run through a Care of One assessment

† Source: Based on Lenovo internal Service Desk provided for 75,790 employees

‡ Source: Based on Lenovo internal Service Desk provided for 75,790 employees

First time contact resolution rate*

Customer satisfaction rate for service level agreements ^†

More than half of tickets were resolved via automated channels ^‡

The Employee Experience of the Future – Today

Harness Gen AI and automation tools to improve productivity, experience, and performance without increasing IT budgets. Here’s how.

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Maximized Experiences

Enable hyper-personalized, cost-effective, end-to-end support across business and IT.

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Active Adaptation

Shape outcomes continuously around your changing business needs.

Superior Customer Service

Receive unmatched expertise, comprehensive coverage, and constant availability.

The Vision is Yours. Get There With Lenovo.

Drive business value with pre-emptive support, seamless self-service, and hyper-personalization. Create the hyper-productive employee experiences of the future – today.