Sensational Spring Sale! Save up to 71% off on laptops & accessories! Plus, free shipping. Shop Now >
My Lenovo Rewards! Earn 3%-9% in rewards and get free expedited delivery on select products. Join for Free >
Buy online, pick up select products at Best Buy. Shop Pick Up >
Bad credit or no credit? No problem! Katapult offers a simple lease to own payment option to help get what you need. Learn More >
Enhance your IT support journey with Lenovo's Premier Support for a transformative experience.
Free Up Your IT Teams. Empower Your End-Users.
Over 3 Hours of Lost Time
This is the average time lost on an IT support issue, making it a significant time drain for your end-users.
That usually means there’s a huge drain on your IT resources. With Lenovo as your trusted partner, you’ll be able to plan and assign resources to your strategic IT projects with confidence.
Optimize Your Uptime with Minimal Hassle
Reduce downtime and disruptions by embracing our human-centered IT support approach.
We answer the phone in less than 30 seconds1 and over 90%2 of customers are satisfied, very satisfied, or extremely satisfied with the services received.
Find Out More About Tech Support with the Premier Difference
For more information or pricing, please contact your local Lenovo Account Manager or one of our trusted business partners.
Keep Your Business Moving with Dedicated Support
Premier Support
Technical Account Managers (TAMs)
Premier Experience
Be Fully Supported Every Step of the Way with Lenovo Premier Support
| Features |
Depot
Support |
Onsite
Support |
Premier
Support |
| Break/fix support for broken machines | |||
| Advanced technical support | Standard business hours Mon - Fri |
Standard business hours Mon - Fri |
24/7/365 |
| Onsite support | |||
| Comprehensive hardware and original equipment manufacturer (OEM) software support3 | |||
| Technical Account Managers for escalation management | |||
| Parts prioritization & next business day onsite labor | |||
| Single point of contact for simplified end-to-end case management | |||
| Lenovo Service Connect portal for asset management, product support, and service case (or request) tracking |
Looking for Advanced Tech Support for Your Lenovo ThinkVision Monitors?
Now you can purchase Premier Support for monitors and enjoy a single support contact experience7 with our elite Premier Support technical team. Get how-to and technical assistance across various common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more.8 And if we need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange.9
That’s the Premier Difference.
1. Source of claim: average monthly internal Lenovo data from Jan to July 2023.
2. May 2023 global research survey of over 750 IT decision makers conducted by TBR Inc. The study evaluated customer experience at companies with at least 100 employees where Lenovo Premier Support or a competitor’s premium level support offering was used.
3. Not included: ERP Software applications; Some software is not supported (ask your representative for a listing of supported software); non-warranty spare parts and service
4. Next business day onsite is not guaranteed in all countries. In this case, Premier customers will receive priority/best available service delivery. Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, the best available service delivery will be used. Calls received after 4:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.
5. Not available in all countries.
6. Various levels available. Select criteria apply. Contact your local sales representative for more details.
7. Premier Support Technicians will handle each case from end to end. Technical Account managers are available to assist with case management at the discretion of the Premier Support engineer.
8. Software and hardware assistance is limited to the ThinkVision monitor entitled to Premier Support service.
9. Lenovo Advanced Exchange provides an expedited replacement up to the next business day (where available). Next business day is not available in all markets. The defective monitor must be returned within 30 days. Failure to comply will result in replacement monitor charges.
Lenovo reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to ensure accuracy of all information, but is not liable or responsible for any editorial, photographic or typographic errors. All images are for illustration purposes only. For full Lenovo product, service and warranty specifications, visit www.lenovo.com. Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo.
Achieve Your Vision with Lenovo by Your Side.
