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WARRANTY AND PROTECTION
K-12 and Higher Education Organizations are striving to minimize classroom disruptions and maximize student learning time. Lenovo Support and Protect bundles can help your students and teachers resume learning as soon as possible without significant down time, in the event of a hardware failure or malfunction.
Warranty Extensions
Extend your warranty to avoid unexpected expenses and disrupted budgets
Minimize unplanned maintenance and reduce operational expenses.
Realize your objectives for cost efficiency, improved service levels, and end-user satisfaction with warranty extensions. Lenovo’s flexible warranty options are designed to fit various needs. We recommend you match service coverage duration with the expected lifecycle of your PC. Minimize unplanned break/fix expenses and enjoy consistent service levels for your school region.
Warranty Upgrades
Warranty Upgrades enable customers to vary response time and level of service to match critical support needs
Achieve maximum uptime and productivity.
Depending on your hardware, you can upgrade to depot service, onsite service, and onsite with Tech installation of customer replaceable units.
On-site provides parts and labor repair coverage where labor is provided at your place of business If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive on-site, typically the next day. With a base warranty, installation of self-service CRUs (Customer Replaceable Unit) is typically the customer’s responsibility. However with technician-installed CRU service, Lenovo’s on-site service includes installation of all needed CRUs. With Advanced Exchange, a system under warranty, is replaced overnight (M-F). You mail your defective system back to Lenovo, prepaid. Reduces wait time, spares, and costs. Available on select laptops.
Sealed Battery Warrranty
Provides battery replacement for 3 years in the event of a battery failure
Protect your investment by extending one year base battery warranty.
Extend a 1 year base battery warranty to 3 years . The warranty is significantly less than that of a replacement not covered by an extension policy. A Sealed Battery Warranty will prevent the hassles and frustrations of system unavailability. Lenovo-certified technicians ensure an effective and efficient battery replacement.
Keep Your Drive
If your hard drive fails, you are entitled to keep the defective drive before handing the PC over to Lenovo for repair.
Stay in compliance with data privacy and retention requirements.
With Lenovo’s Keep your Drive Service, your school can avoid any potential legal and monetary repercussions associated with a breach in data security. It provides predictable upfront costs versus finding budget in the event of drive failure. It eliminates the need for tracking failed drives in transit.
Accidental Damage Protection
Accidents happen. Minimize student downtime with unlimited repairs in the event of unintentional mishaps.
Protect your PC from damage not covered under warranty.
Accidental Damage Protection saves you significantly relative to the cost of repair or new system. Users typically save between 28%–80% depending on the machine type and repairs needed. ADP is performed by Lenovo trained technicians, using Lenovo Qualified parts, reducing the need for re-repair. Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.
Premier Support
Advanced level phone support for hardware and software issues
Quickly resolve all of your support issues using Lenovo’s Premier Support Services.
A dedicated 1-800# and single point of contact for end-to-end case management for OEM software and hardware support. You will get courteous, consistent communication from a skilled technical troubleshooter who will listen first then provide a solution.
School Year Warranty
Match the needs of your school and your buying cycles
Buy hardware and warranties on your own schedule and enjoy warranty coverage throughout the upcoming school year, when it counts the most. Lenovo School Year Warranty is available forDepot Warranty Service, Onsite Warranty Service and Accidental Damage Protection, and it will alleviate your concerns about robust warranty coverage during the school year. School Year Warranty is available on any Lenovo N Series, ThinkPad 11e or ThinkPad 13 laptop.
