The Lenovo Trade-In program is a unique and eco-friendly way of recycling used and older computer hardware. It allows you to mail in your used laptop, desktop, or tablet and receive store credit for the value of your device so that you can apply it to the purchase of a new device. This ensures that your old device goes to good use while protecting the environment from unnecessary waste.

The main benefit of this program is that it offers an incentive to switch to newer technology without having to take on the cost upfront. Instead of throwing away your old device, you can trade it in and the cash put it towards something new and get a great deal in return.

The general rule is that devices must have been manufactured within four years prior to sending them in and must still work over a minimum level specified by Lenovo. Some restrictions may also apply depending on where you live since collection services or parts availability may vary depending on region. In any case, this will all be clear before submitting an item for trade-in.

Yes, absolutely. When sending your laptop or other device for trade-in, simply perform a factory reset without removing storage data (such as hard drives) according to instructions provided by Lenovo during submission. This procedure will ensure that all personal information is removed from your device before shipment, leaving no trace behind.

Many advantages come with using the Trade-In Program. Besides being financially beneficial compared to buying something new outright, trading in qualified devices guarantees both better sustainability practices and a greater selection while shopping for something new. You might find special prices available exclusively when using store credit gained through the program.

The Lenovo Trade-In program accepts a variety of devices from both current and past models. Generally, if the device is manufactured within four years prior, it will qualify for submission under the program. This includes laptops, desktops, tablets, and servers. However, different types of devices may incur different trade-in values or may not be accepted at all in certain regions due to availability or collection services.

The credit you earn through submitting a device to the Lenovo Trade-In program is issued as a Visa gift card. It can be used towards the purchase price of any eligible product from Lenovo's online store and can also be used anywhere else. That way you get to enjoy great savings on modern technology without having to spend all that money up front.

Yes! Whether you decide to participate in the Lenovo Trade-In program or not, you can always recycle your old hardware responsibly with the help of certified recycling centers near you. By doing this, you are contributing to bettering our environment while still getting something back in return, either an increased financial benefit or peace of mind knowing that your device has been disposed of carefully and with respect for nature.

Yes, you can submit multiple devices under the Trade-In program. This is a great way of maximizing the potential savings and credit earned in one single purchase. However, certain restrictions will apply depending on the types of devices being submitted, their value and region of origin - so be sure to check for details with Lenovo before submitting more than one device.

Once received by Lenovo, your item will go through a thorough inspection process to determine its eligibility for the program and its overall condition. Not only must the item meet specifications for age, model, and condition but also any other criteria specified during submission. After that, you can expect to receive an emailed summary of your trade-in revealing if it has been accepted or declined along with any further instructions related to payment or delivery.

Lenovo takes the utmost responsibility when handling customer data, both domestically and abroad. Upon submitting your device for trade-in, all integral components such as the hard disk drive and memory will be stripped from the device, wiped clean of its original content, and destroyed in accordance with international data security standards. Furthermore, Lenovo will never keep nor transfer any of your personal data. All computers will go through the Data Erasure process. This service guarantees complete data erasure before shipment and is applicable to most devices over three years old.

The process for returning a device through the Lenovo Trade-In program is quite simple. First, you will need to select the type of product you wish to return, provide any applicable details such as age and condition, and submit it for shipment. Once your device has been received, it will go through an extensive inspection to make sure that it meets all program specifications. Afterward, you will receive an email summary with instructions on how you may obtain payment depending on your preference. You can then choose whether or not to accept Lenovo’s offer. Lenovo will provide a QR Code for customers in North America which can be used to ship returned devices back free of charge.

Find your product and answer a few simple questions about its condition to see an estimated value. You will receive an email for a message containing quote details and shipping instructions if you choose to accept your quote. If you do not see your product and want to see if there is value, please contact tradein@lenovo.com to receive a customized quote. The quote is valid for 30 days.

Yes. Quotes are valid for 30 days. After a quote expires, you may request another quote.

Lenovo will send you a QR code along with shipping instructions for UPS. You will take your equipment to the closest UPS store where you will provide the UPS associate the QR code. The UPS associate will then print out the shipping label and box your equipment for you free of charge. 

You can expect to receive your Visa gift card in the mail within 60 days of mailing in your equipment. 

The value depends on a variety of factors, including the demand for your specific item in the secondary electronics market and its condition. When you visit the website, you'll answer a few simple questions about your product and describe its condition. Based on the information you provide, Lenovo determines the estimated fair market value of your device and a quote is displayed instantly. 

Lenovo will contact you if the final value differs from the initial quoted value. If the condition of your product is different than described on your quote, we'll send you a revised quote. You will have three days to either accept or decline the revised quote. If you decline the new quote value and want your product returned, return shipping fees may apply (please see our Terms & Conditions).

Any laptop, desktop, tablet, or smartphone may qualify.

Email tradein@lenovo.com to inquire about the status of your trade in. 

We recommend using a local option to help you recycle your electronics simply and safely. Please visit the Lenovo Recycling page to find out how to responsibly recycle your equipment. 

If your product is not listed, we recommend you reselling locally, donating, or recycling the item. 

Currently our program is only offered to individuals 18 years or older in the US. We hope to expand to additional countries soon.

Payments will be made in the form of a Visa® Gift Card if your equipment has a value of $5 USD or more. 

Your Visa® Gift Card may be redeemed anywhere Visa® is accepted! 

Your Visa® Gift Card will be sent directly to you to the mailing email address you provided via USPS.