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“Managing so many IT platforms, applications, and devices has always been complex and demanding for us. The Lenovo managed service desk makes things much easier for us, providing the expertise and scalable support resources we need to keep everything running smoothly.”
At-a-Glance
- Customer: Large-scale manufacturer
- Industry: Manufacturing
- Services: Consulting Services
- Topic: IT Transformation Productivity and Collaboration
Supporting rapid worldwide growth with agile IT support
This large-scale manufacturer has achieved significant international growth in recent years, with operations across 150 countries. To support users overseas and at home in China, the company outsourced its service desk function to Lenovo in its entirety.
Customer Problem
The in-house IT organization lacked the skills and resources required to maintain growing numbers of systems and devices, and to support ongoing digitalization in China.
Lenovo Solution
The manufacturer engaged Lenovo to manage a central IT service desk in China to deliver bilingual support to its international workforce, leveraging ITIL best practices.
Business Impact
Technical expertise and streamlined support processes provided by Lenovo ensure faster incident resolution, helping users work more productively.
“The Lenovo managed service desk makes things much easier for us, providing the expertise and scalable support resources we need to keep everything running smoothly.”
Spokesperson, large-scale manufacturer
Results
- · Safeguards availability of IT assets
- · Enables greater user productivity
- · Supports global business growth
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