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國際保固服務

國際保固服務說明

國際保固服務是由 Lenovo 及 Lenovo 認可的維修代表,為產品轉運或差旅至其他國家 / 地區的旅客,提供硬體維修服務。國際保固將保證 ThinkPad ThinkCentre 產品,在有效保固期內,得到硬體維修服務,但保固服務方式需以當地條款為憑,Lenovo 所提供之昇等保固服務以及部分產品系列,並不包括在國際保固服務之內。

目前客戶所購買的 Lenovo 機器之國際保固,已無須再另外申請,但由於 Lenovo 個人電腦產品種類繁多,在某些國家 / 地區沒有銷售該機種,並不保證有足夠零件 來提供硬體維修服務。為提供更完善的全球服務給有國際經商、旅遊需求的客戶,當您在出國之前請先上 Lenovo 網站 (IWS) 查詢您前往的地區有沒有支援該機種。

若當地的 Lenovo 公司並不支援該機種,Lenovo 會為您轉送至鄰近地區進行檢修,惟來往運費必須由客戶自行負擔。

Lenovo 全球服務中心電話

「國際保固服務」如何申請?

目前客戶所購買的 Lenovo 筆記型電腦之國際保固,已無須再另外申請,您只須確認當初購買機器時,已完成線上註冊申請即可。

線上註冊申請網站:
https://support.lenovo.com/tw/zh/productregistration
*若您對註冊程序有疑問,可聯絡 Lenovo 0800免付費服務專線 0800-000-702 為您協助。

查詢 Lenovo 機器的「國際保固服務期限」

關於保固期的計算,由於目前國際保固採自動註冊的方式,國外維修中心會依照客戶的機型及序號做出廠日的查詢,使用者可在出國前上 Lenovo 網站查詢您的保固期到期日。網址及步驟如下 :
https://support.lenovo.com/tw/zh/warrantylookup

  1. Type: 請輸入四碼機器型號; Serial#: 請輸入七碼機器序號
  2. 按 Continue 後即可在 Expiration date: 欄位看到保固到期日

若客戶發現保固期相差太遠,或查詢資料有問題時,可向 Lenovo 線上技術服務熱線 (TEL: 0800-000-702) 查詢。

Lenovo 全球服務中心電話

Lenovo 全球服務中心電話網址
https://support.lenovo.com/tw/zh/supportphonelist

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