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5、國際保固服務

快捷 便利 專業的服務

5.1   國際保固服務說明

國際保固服務是由 Lenovo 及 Lenovo 認可的維修代表,為產品轉運或差旅至其他國家 / 地區的旅客,提供硬體維修服務。國際保固將保證 IdeaPad 產品,在有效保固期內,得到硬體維修服務,但保固服務方式需以當地條款為憑,保固服務方式有可能與台灣不同。

由於 IdeaPad 個人電腦產品種類繁多,在某些國家 / 地區沒有銷售該機種,所以不保證有零件來提供硬體維修服務,或是更換的零件可能與原出貨規格不同。建議您在出國之前請先上 Lenovo 全球聯保查詢網站 查詢您前往的國家 / 地區有沒有支援該機種。

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5.2   「國際保固服務」如何申請?

特定型號之IdeaPad 產品,在產品基本保固期限內,享有國際保固服務而無須再另外申請,但您須確認當初購買機器時,已完成 產品保固註冊 。另外您可至 國際保固頁面 查詢是否您購買的產品是否提供國際保固以及有提供國際保固的國家相關服務聯絡資訊,便利您後續維修申請。

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5.3   IdeaPad 產品的「國際保固服務」期限有多久?

IdeaPad 產品的國際保固期限等同於基本保固期限。

* 惟筆記型電腦之電池屬消秏品,僅提供自購買日起一年國際保固服務。

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5.4   我的 IdeaPad 產品在哪些國家有提供「國際保固服務」

由於 IdeaPad 個人電腦產品種類繁多,在某些國家 / 地區沒有銷售該機種,所以不保證有零件來提供硬體維修服務。為提供更完善的全球服務給有國際經商、旅遊需求的客戶,當您在出國之前請先上 Lenovo 全球聯保查詢網站 查詢您前往的國家 / 地區有沒有支援該機種。

若您前往的國家 / 地區有沒有支援該機種,您可連絡有支援該機種的鄰近國家,將機器轉送至鄰近國家 / 地區進行檢修,惟來往運費及相關進出口費用必須由客戶自行負擔。

Lenovo 全球服務中心電話
https://support.lenovo.com/tw/zh/supportphonelist

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5.5   當我的 IdeaPad 產品在國外需求「國際保固服務」時該如何處理?

請先到以下網址確認您的 IdeaPad 產品可在當地國家 / 地區獲得國際保固服務
http://www.lenovo.com/tw/iws/lookup/idea

接著聯絡當地國家 / 地區服務中心,由服務人員為您安排維修服務。
https://support.lenovo.com/tw/zh/supportphonelist

若您前往的國家 / 地區有沒有支援該機種,您可連絡有支援該機種的鄰近國家,將機器轉送至鄰近國家 / 地區進行檢修,惟來往運費及相關進出口費用必須由客戶自行負擔。 部分國家在送修時需要客戶提供相關證明文件,例如: 機器購買憑證或是旅行/身分證明文件等,建議您出國時一並攜帶,並在國外需求維修服務時,先與當地服務中心聯繫確認需求文件。

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5.6   Lenovo 全球服務中心電話

Lenovo 全球服務中心電話網址
https://support.lenovo.com/tw/zh/supportphonelist

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