聯想 - Idea 系列售後服務 - 3 常見問題

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3、常見問題

快捷 便利 專業的服務

3.1   如何確認 Idea 系列產品型號與序號

請查詢以下網址:
http://support.lenovo.com/zh_TW/locateProductNumber.page?source=warrantyPage

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3.2   發現產品故障該如何處理

當您發現電腦無法正常使用時,建議您依照以下方式,尋求解決方法:

1. 參考使用手冊說明
2. 搜尋 Lenovo 網頁常見問題或是支援網站
3. 來電 Lenovo 免付費客戶服務專線諮詢

若經過電話服務人員確認需求維修服務時,服務人員即會安排將您的電腦送修進行檢測處理。

Lenovo 免費客戶服務專線:0800-000-702
星期一至星期五 : 9:00-21:00 星期六 : 9:00-13:00 星期日及公定假期休息

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3.3   筆記型電腦液體滲入緊急處理方式

液體潑到筆記型電腦則有機率會滲入機器內部造成短路,甚至還有可能會造成電腦無法修復的損壞,所以如果你的電腦不慎被液體潑到,請依照以下步驟儘速處理:

拔: 拔掉電源 — 快速小心地拔掉電源整流器,以防觸電

關: 關閉電腦 — 如果電腦未關閉,請移除電池。雖然立即關閉電腦可能會讓您失去一些資料或工作,但是讓電腦開著可能會導致電腦無法使用。同時您越快阻止電流通過電腦,就越可能減少電腦因發生短路而損壞的機率。

倒: 將水倒出 — 小心並確實握穩整個電腦顯示器和鍵盤,然後將電腦上下顛倒。搖動電腦,使液體從鍵盤中排出。

送: 送修機器 — 將電腦直接送至維修中心,專業服務人員會在了解機器狀況和徵求你的同意後協助清理液體,可讓你的愛機遇劫重生的機率大大提升

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3.4   維修過的機器零件,其保固期限為多久

維修過的機器零件,其保固期限為多久?

(一) 針對機器維修所更換之零件,該零件之保固期限為三個月。

(二) 若是機器尚在保固期限內,則該零件並不受限於三個月的保固期限。

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