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Support Services
Overview
Around the world and around the clock, our experts help safeguard your IT investment, 24/7/365
Get the ideal support and services your business needs. We offer customized options that meet your specific business and response-time goals, to help simplify your operations.
Features
Customized response times
From 24-hour direct access to next-business day service, you choose what fits your needs best.
Technology monitoring & maintenance
Health checks, updates, capacity planning, performance management, and more to keep you on track.
Grading your current environment
We'll assess the status of your infrastructure, troubleshoot thoroughly, and address comprehensively.
Services
Add-On Services
Technical account management
Your IT faces growing complexity, increased workloads, infrastructure consolidation, and capacity planning obstacles. To simplify these challenges, a dedicated Technical Account Manager can act as a single point of contact and trusted advisor to help increase performance and efficiency in your data center.
Health check services
Your datacenter needs quick response times, reduced downtime, swift issue resolution and to be up-to-date with the latest technologies and trends. A Service Engagement Manager is your liaison to assist with any service level inquiries to help maximize the performance of your datacenter.
Enterprise server software support
We'll troubleshoot your entire server software stack to simplify service cases, provide predictable costs, and help eliminate the frustration of typical software support. Our experienced consultants will perform a thorough assessment of the current status of your firmware, HX Series Nutanix Clusters, SAP HANA or Hypervisor/Linux infrastructure.
Asset recovery
Stay in compliance with technology disposal regulations and best practices when your Lenovo hardware reaches the end of its useful life.
- Recycle and dispose of hardware assets responsibly, via Lenovo's audited processing facilities
- Web-based portal delivers a reliable and consistent customer experience.
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