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The Product(s) shall be deemed to have been delivered to you when either you or your designated receiver of the Product(s) has signed for receipt of the Product (or in circumstances where either you or your designated receiver is unable to sign for receipt, Lenovo may agree to your signed receipt pursuant to an enterprise chop or other legally authorized chop).
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If a Product is quoted at an incorrect price due to a typographical error, or error in pricing information, Lenovo reserves the right to refuse or cancel any orders placed for the Product quoted at the incorrect price, even if Lenovo has confirmed the receipt of your order and charged your credit. If Lenovo has charged your credit but subsequently canceled your order, Lenovo will promptly issue a credit to your credit account for the amount charged. Any authorizations placed on your credit card can take up to 30 days to reverse, depending on the credit card issuer. Please contact your financial institution for their specific timeframes in relation to the reversal of such authorizations.
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Lenovo does not ship to Post Office ("PO") boxes.
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For the avoidance of doubt, the estimated date of delivery is just a reference, and is not a promised date. The actual date of delivery may change due to the supply status of the Product or Service.
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Configured-To-Order ("CTO"): Lenovo will not make refunds, accept returns and allow exchanges for all CTO products.
Fixed Configuration: You have up to 7 calendar days from the time you receive your item(s) to initiate a return/exchange. To initiate a return/exchange, please send email to sgcs@lenovo.com.
Defective or Dead-on-arrival:For quality related returns (defined as Dead On Arrival, Missing, Wrong, Damaged, or Cosmetic ("MWDC") issues & 7 or more dead pixels), customers are allowed a full refund of their purchase price.
Non-Quality Issues: In the event you choose to return your product or do an exchange due to non-quality related reasons, Lenovo will consider your request but will have the absolute discretion to decide whether to allow the same. All returned items should have the original packaging intact and products unused. Lenovo's decision will be final & no appeals will be entertained. In the event Lenovo decides to allow the return/exchange of your product upon satisfactory inspection of the returned unit, Lenovo reserves the right to charge you a 25% fee for any opened unit (per unit) and a 15% fee closed box returns (per unit).
Software and Peripherals:Software and peripheral Products which are purchased as part of a packaged Product offering (i.e. Lenovo personal computer and/or tablet Products) ("Packaged Product") can only be returned for the purposes of an exchange or refund in its packaged entirety, along with the relevant invoice, and Lenovo will not allow an exchange or refund of individual items where were purchased as part of a Packaged Product.
A software and/or peripheral Product which was not purchased as a Packaged Product ("Individual Product") can only be exchanged for a Product with the same specifications, if a defect in the Product is proven. Lenovo does not provide refunds or credits for any Individual Products with proven defects, and in such a situation, Lenovo will instead conduct a one-to-one exchange for your defective Individual Product.
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If you live near one of our distribution centers you may get your package evenfaster with Standard Delivery. However, if you need a guaranteed deliverydate please select either Next Business Day Delivery or Expedited Delivery.
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Conforme a las disposiciones fiscales para la emisión de facturas en la nueva versión 4.0, TODA INFORMACIÓN que ingreses, debe coincidir EXACTAMENTE con tu constancia de situación fiscal. De lo contrario no podremos facturarte
NO incluir el régimen capital (”SA”; “SC”; “SA DE CV”; etc.) en el campo "Razón social"
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