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Atteignez vos objectifs de rentabilité tout en améliorant les niveaux de service et la satisfaction des utilisateurs finaux.","de_de":"Der Lenovo Lebenszyklus-Support minimiert die Anzahl ungeplanter Wartungen und senkt die Betriebskosten. Erreichen Sie Ihre Ziele in Bezug auf Wirtschaftlichkeit, verbesserte Servicelevel und Endbenutzerzufriedenheit.","de_ch":"","es_es":"La asistencia durante todo el ciclo de vida de Lenovo minimiza el mantenimiento no planificado y reduce el gasto operativo (OPEX). Alcanza tus objetivos de rentabilidad, niveles de servicio mejorados y satisfacción del usuario final.","nl_nl":"Lenovo-levenscyclusondersteuning minimaliseert ongepland onderhoud en verlaagt de OPEX. Realiseer je doelstellingen voor kostenefficiency, verbeterde serviceniveaus en tevredenheid van eindgebruikers.","sv":"","nl_be":"","sv_se":"Lenovos livscykelsupport minimerar oplanerat underhåll och sänker underhållskostnader. 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Förlängda garantier
Förläng garantin för att undvika oväntade utgifter och budgetstörningar
Minimera oplanerat underhåll och minska underhållskostnader.
Uppnå kostnadseffektivitet, förbättrade servicenivåer och användarnöjdhet med garantiförlängningar. Lenovos flexibla garantialternativ är utformade att uppfylla olika behov. Vi rekommenderar att matcha servicetäckningens längd med datorns förväntade livscykel. Minimera oplanerade utgifter för skada/reparation och dra nytta av konsekventa servicenivåer för multinationella organisationer, med lokal support på det lokala språket.
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Atteignez vos objectifs de rentabilité tout en améliorant les niveaux de service et la satisfaction des utilisateurs finaux.","de_de":"Der Lenovo Lebenszyklus-Support minimiert die Anzahl ungeplanter Wartungen und senkt die Betriebskosten. Erreichen Sie Ihre Ziele in Bezug auf Wirtschaftlichkeit, verbesserte Servicelevel und Endbenutzerzufriedenheit.","de_ch":"","es_es":"La asistencia durante todo el ciclo de vida de Lenovo minimiza el mantenimiento no planificado y reduce el gasto operativo (OPEX). Alcanza tus objetivos de rentabilidad, niveles de servicio mejorados y satisfacción del usuario final.","nl_nl":"Lenovo-levenscyclusondersteuning minimaliseert ongepland onderhoud en verlaagt de OPEX. Realiseer je doelstellingen voor kostenefficiency, verbeterde serviceniveaus en tevredenheid van eindgebruikers.","sv":"","nl_be":"","sv_se":"Lenovos livscykelsupport minimerar oplanerat underhåll och sänker underhållskostnader. 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Garantiuppgraderingar
Garantiuppgraderingarna gör det möjligt för kunden att variera svarstid och servicenivå så att de matchar viktiga supportbehov
Uppnå maximal drifttid och produktivitet.
Beroende på maskinvara går det att uppgradera till snabb verkstad, service på plats eller på plats med teknisk installation av enheter som kan bytas ut av kunden.
På plats täcker delar och reparationskostnader där arbetet utförs på plats. Om Lenovo™ anser att produktproblemet täcks av produktgarantin och inte går att lösa över telefon, skickas en tekniker till platsen, vanligen nästa dag. Med basgaranti är installation av enheter som kan bytas ut av kunden (CRU) vanligen kundens ansvar. Däremot med teknikerinstallerad CRU-tjänst inkluderar Lenovos on-site service installation av alla nödvändiga CRU:er.
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Sealed Battery Warranty
Ger batteribyte i upp till 3 år i händelse av batterifel
Batteritid som räcker länge är inte bara en funktion utan en nödvändighet för att hjälpa dig att vara produktiv och ansluten hela dagen. Skydda datorns batteri från framtida nedbrytning och fel genom att förlänga basbatterigarantin till 3 år. Inga fler driftstopp för datorn – certifierade Lenovo-tekniker garanterar högsta kvalitet på reparationer för din dator och får ett engångsbyte av batteriet om det täckta batteriet inte uppfyller minimistandarderna för prestanda.
För Think.
För Ideapad, Yoga och Legion.
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Atteignez vos objectifs de rentabilité tout en améliorant les niveaux de service et la satisfaction des utilisateurs finaux.","de_de":"Der Lenovo Lebenszyklus-Support minimiert die Anzahl ungeplanter Wartungen und senkt die Betriebskosten. Erreichen Sie Ihre Ziele in Bezug auf Wirtschaftlichkeit, verbesserte Servicelevel und Endbenutzerzufriedenheit.","de_ch":"","es_es":"La asistencia durante todo el ciclo de vida de Lenovo minimiza el mantenimiento no planificado y reduce el gasto operativo (OPEX). Alcanza tus objetivos de rentabilidad, niveles de servicio mejorados y satisfacción del usuario final.","nl_nl":"Lenovo-levenscyclusondersteuning minimaliseert ongepland onderhoud en verlaagt de OPEX. Realiseer je doelstellingen voor kostenefficiency, verbeterde serviceniveaus en tevredenheid van eindgebruikers.","sv":"","nl_be":"","sv_se":"Lenovos livscykelsupport minimerar oplanerat underhåll och sänker underhållskostnader. Uppnå kostnadseffektivitet, förbättra era servicenivåer och gör användarna nöjda.","da_dk":"Lenovo livscyklussupport minimerer ikke-planlagt vedligeholdelse og reducerer OPEX. Realiser dine mål for omkostningseffektivitet, forbedrede serviceniveauer og slutbrugertilfredshed.","en":"Lenovo Lifecycle Support minimizes unplanned maintenance & reduce OPEX. Realize your objectives for cost efficiency, improved service levels & end-user satisfaction.","fr_ch":"","it":"","es":"","en_ie":"","fi_fi":"Lenovon elinkaarituki minimoi suunnittelemattoman huollon ja vähentää käyttökustannuksia. Saavuta kustannustehokkuutta, parempaa palvelutasoa ja loppukäyttäjien tyytyväisyyttä koskevat tavoitteesi.","en_gb":"Lenovo Lifecycle Support minimizes unplanned maintenance & reduce OPEX. Realize your objectives for cost efficiency, improved service levels & end-user satisfaction.","en_ch":"","da":"","no_no":"Lenovo Lifecycle Support minimerer ikke-planlagt vedlikehold og reduserer OPEX. Realiser målene dine for kostnadseffektivitet, bedre servicenivåer og tilfredshet for sluttbrukere.","nl":"","pt_pt":"O Lenovo Lifecycle Support minimiza a manutenção não planeada e reduz os custos operacionais. 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Keep Your Drive
I händelse av hårddiskfel får ni behålla den felaktiga enheten innan datorn lämnas över till Lenovo för reparation.
Se till att kraven på datasekretess och lagring av data efterlevs.
Med Lenovos Keep your Drive-tjänst kan er organisation undvika potentiella rättsliga och ekonomiska följder av ett intrång i datasäkerheten. Den tillhandahåller förutsägbara direkta kostnader istället för att söka budgetmedel i händelse av diskfel. Den eliminerar behovet av att spåra defekta enheter i transit och ger IT-personalen tid att istället fokusera på verksamhetskritiska aktiviteter.
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Accidental Damage Protection
Täcker oavsiktliga fall, spill, stötar och strukturella fel som uppstår under normala användningsförhållanden eller normal hantering.
Skydda din dator mot skador som inte täcks av garantin.
Accidental Damage Protection sparar mycket pengar jämfört med reparationskostnad eller ett nytt system. Användare sparar vanligen mellan 28 % och 80 % beroende på datortyp och reparationsbehov. ADP utförs av Lenovo™-utbildade tekniker som använder Lenovo™-kvalificerade reservdelar, som minskar behovet av ny reparation. Lenovos omfattande diagnostikverktyg kan identifiera osynliga skador som kanske annars aldrig hade hittats.
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Atteignez vos objectifs de rentabilité tout en améliorant les niveaux de service et la satisfaction des utilisateurs finaux.","de_de":"Der Lenovo Lebenszyklus-Support minimiert die Anzahl ungeplanter Wartungen und senkt die Betriebskosten. Erreichen Sie Ihre Ziele in Bezug auf Wirtschaftlichkeit, verbesserte Servicelevel und Endbenutzerzufriedenheit.","de_ch":"","es_es":"La asistencia durante todo el ciclo de vida de Lenovo minimiza el mantenimiento no planificado y reduce el gasto operativo (OPEX). Alcanza tus objetivos de rentabilidad, niveles de servicio mejorados y satisfacción del usuario final.","nl_nl":"Lenovo-levenscyclusondersteuning minimaliseert ongepland onderhoud en verlaagt de OPEX. Realiseer je doelstellingen voor kostenefficiency, verbeterde serviceniveaus en tevredenheid van eindgebruikers.","sv":"","nl_be":"","sv_se":"Lenovos livscykelsupport minimerar oplanerat underhåll och sänker underhållskostnader. Uppnå kostnadseffektivitet, förbättra era servicenivåer och gör användarna nöjda.","da_dk":"Lenovo livscyklussupport minimerer ikke-planlagt vedligeholdelse og reducerer OPEX. Realiser dine mål for omkostningseffektivitet, forbedrede serviceniveauer og slutbrugertilfredshed.","en":"Lenovo Lifecycle Support minimizes unplanned maintenance & reduce OPEX. Realize your objectives for cost efficiency, improved service levels & end-user satisfaction.","fr_ch":"","it":"","es":"","en_ie":"","fi_fi":"Lenovon elinkaarituki minimoi suunnittelemattoman huollon ja vähentää käyttökustannuksia. Saavuta kustannustehokkuutta, parempaa palvelutasoa ja loppukäyttäjien tyytyväisyyttä koskevat tavoitteesi.","en_gb":"Lenovo Lifecycle Support minimizes unplanned maintenance & reduce OPEX. Realize your objectives for cost efficiency, improved service levels & end-user satisfaction.","en_ch":"","da":"","no_no":"Lenovo Lifecycle Support minimerer ikke-planlagt vedlikehold og reduserer OPEX. Realiser målene dine for kostnadseffektivitet, bedre servicenivåer og tilfredshet for sluttbrukere.","nl":"","pt_pt":"O Lenovo Lifecycle Support minimiza a manutenção não planeada e reduz os custos operacionais. Concretize os seus objetivos de rentabilidade, nível de serviço melhorado e satisfação do utilizador final."},"id":"Page5286493b-d616-4d95-b690-c8cebb6a160a"},"h2":"","quoteUrl":"","h3":"","title":"warranty-protection_content","urlEdit":0,"userSegment":"","pagetype2":"","contactUsTime":"","metaData":[],"pagetype1":"","tooltipStyle":"icon","quoteText":"","pcAsyncCompPosition":"99","theme":"","seriesPageCategoryCode":"","quoteInfo":"","productImageAlt":"","pageTypeName":"3W 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Online säkerhetskopiering
Online säkerhetskopiering av data ger enkel, automatisk och säker säkerhetskopiering i molnet
Skydda viktiga data genom säkerhetskopiering i molnet.
Backup av onlinedata tillhandahåller kryptering i storföretagsklass på servrar placerade i certifierade datacentra av högsta klass över hela världen. Den utför affärskritiska funktioner, inklusive: datadeduplicering, öppen/låst filsupport, version och stöd för nätverksenhet. Den användarvänliga, webbaserade administrationskonsolen möjliggör enkel kontohantering för förkonfigurerade eller anpassade Backup and Recovery-inställningar. Backup av onlinedata kräver inga stora utgifter för maskinvara och har låg förhandsinvestering med minimalt underhåll.
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Internationell garanti
Få samma servicenivå som i hemlandet
Utöka datorgarantin internationellt.
Uppgradering till internationell garanti utökar skyddet utanför användarens hemland. Den täcker uppgraderingstjänster såsom Sealed Battery Warranty, Keep Your Drive och Accidental Damage Protection. Servicenivån är samma som i användarens hemland eller, i tillämpliga fall, närmaste tillgängliga servicenivå i det aktuella besökta landet.
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Premier Support
Avancerad telefonsupport för problem med program- och maskinvara
Lös snabbt alla supportproblem med Lenovos Premier Support Services.
Ett dedikerat 1-800-nummer och enda kontaktpunkt för heltäckande ärendehantering för OEM-programvara och maskinvarusupport. Du får vänlig, konsekvent kommunikation med en kunnig teknisk problemlösare som lyssnar först och sedan tillhandahåller en lösning.
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Erreichen Sie Ihre Ziele in Bezug auf Wirtschaftlichkeit, verbesserte Servicelevel und Endbenutzerzufriedenheit.","de_at":"","no":"","it_it":"Il servizio di supporto Lenovo per il ciclo di vita dei prodotti limita gli interventi di manutenzione non pianificati e riduce le spese operative. Realizza i tuoi obiettivi per quanto riguarda ottimizzazione dei costi, miglioramento dei livelli di servizio e soddisfazione degli utenti finali.","fi":"","fr_be":"","pt":"","fr":"Les services Lenovo d’assistance cycle de vie limitent les tâches de maintenance non planifiées et font baisser les coûts d’exploitation. Atteignez vos objectifs de rentabilité tout en améliorant les niveaux de service et la satisfaction des utilisateurs finaux.","fr_fr":"Les services Lenovo d’assistance cycle de vie limitent les tâches de maintenance non planifiées et font baisser les coûts d’exploitation. Atteignez vos objectifs de rentabilité tout en améliorant les niveaux de service et la satisfaction des utilisateurs finaux.","de_de":"Der Lenovo Lebenszyklus-Support minimiert die Anzahl ungeplanter Wartungen und senkt die Betriebskosten. Erreichen Sie Ihre Ziele in Bezug auf Wirtschaftlichkeit, verbesserte Servicelevel und Endbenutzerzufriedenheit.","de_ch":"","es_es":"La asistencia durante todo el ciclo de vida de Lenovo minimiza el mantenimiento no planificado y reduce el gasto operativo (OPEX). Alcanza tus objetivos de rentabilidad, niveles de servicio mejorados y satisfacción del usuario final.","nl_nl":"Lenovo-levenscyclusondersteuning minimaliseert ongepland onderhoud en verlaagt de OPEX. Realiseer je doelstellingen voor kostenefficiency, verbeterde serviceniveaus en tevredenheid van eindgebruikers.","sv":"","nl_be":"","sv_se":"Lenovos livscykelsupport minimerar oplanerat underhåll och sänker underhållskostnader. Uppnå kostnadseffektivitet, förbättra era servicenivåer och gör användarna nöjda.","da_dk":"Lenovo livscyklussupport minimerer ikke-planlagt vedligeholdelse og reducerer OPEX. Realiser dine mål for omkostningseffektivitet, forbedrede serviceniveauer og slutbrugertilfredshed.","en":"Lenovo Lifecycle Support minimizes unplanned maintenance & reduce OPEX. Realize your objectives for cost efficiency, improved service levels & end-user satisfaction.","fr_ch":"","it":"","es":"","en_ie":"","fi_fi":"Lenovon elinkaarituki minimoi suunnittelemattoman huollon ja vähentää käyttökustannuksia. Saavuta kustannustehokkuutta, parempaa palvelutasoa ja loppukäyttäjien tyytyväisyyttä koskevat tavoitteesi.","en_gb":"Lenovo Lifecycle Support minimizes unplanned maintenance & reduce OPEX. Realize your objectives for cost efficiency, improved service levels & end-user satisfaction.","en_ch":"","da":"","no_no":"Lenovo Lifecycle Support minimerer ikke-planlagt vedlikehold og reduserer OPEX. Realiser målene dine for kostnadseffektivitet, bedre servicenivåer og tilfredshet for sluttbrukere.","nl":"","pt_pt":"O Lenovo Lifecycle Support minimiza a manutenção não planeada e reduz os custos operacionais. 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Services Engagement Management (SEM)
Lenovos Services Engagement Manager: Din hjälpsamma och praktiska servicerådgivare.
Lenovos Services Engagement Managers tillhandahåller förhöjd supportnivå och är dedikerade till ditt konto och är en global, enda kontaktpunkt för frågor om fälttjänster, hanterar problem efter lösning, övervakar proaktivt servicenivåer och trender samt tillhandahåller regelbunden rapportering och analyser genom personliga företagsöversikter. De är experter på Lenovo Services och arbetar för att bli din betrodda rådgivare som också proaktivt rekommenderar service- och supporterbjudanden för att förbättra ditt företags produktivitet och minska supportcykeln.
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Personalförstärkning
Lenovo tar bort gissningsarbetet med att hitta rätt talang för dina IT-projekt. Vi anpassar en personalmodell grundad på samarbete med er verksamhet för att verkligen förstå er vision, era krav och unika kultur.
Resurstilldelning på plats
Supportavdelning
Få extra hjälp under eller efter en större dator- driftsättning. Resurstilldelning på plats tillhandahåller flexibel personalförstärkning i korta eller långsiktiga
projekt. Lenovo kan hjälpa dig att nå dina organisationsmål och övervinna överbelastad personal och begränsningar genom att tillhandahålla extra tekniker som är högt kvalificerade, erfarna och tillförlitliga.
Utöka din IT-personal med inkrementell personalstyrka för kortsiktiga och långsiktiga projekt.
Stöd organisationens IT-behov med Lenovos supportavdelning.
Lenovo Services kan tillhandahålla en skräddarsydd lösning för din organisations helpdeskbehov som gör att ditt IT-team kan fokusera på att stödja din kärnverksamhet. Vår erfarna multileverantör, och tekniska supportteam på flera plattformar kan uppfylla din organisations IT-behov för slutanvändare, 7x24x365, med en enda kontaktpunkt. Vi tillhandahåller teknisk diagnos, bedömer situationen snabbt, och bestämmer lämplig åtgärd för att lösa problemet snabbt – inklusive fältservice, skickar eller initierar samtal åt dig med specifika tjänsteleverantörer eller andra OEM-företag. Grundläggande för vår praxis av Total Call Management, samarbetar vi med tredjepartsleverantörer för att lösa problem.
Vi tillhandahåller support för
Stöd organisationens IT-behov med Lenovos supportavdelning.
Lenovo Services kan tillhandahålla en skräddarsydd lösning för din organisations helpdeskbehov som gör att ditt IT-team kan fokusera på att stödja din kärnverksamhet. Vår erfarna multileverantör, och tekniska supportteam på flera plattformar kan uppfylla din organisations IT-behov för slutanvändare, 7x24x365, med en enda kontaktpunkt. Vi tillhandahåller teknisk diagnos, bedömer situationen snabbt, och bestämmer lämplig åtgärd för att lösa problemet snabbt – inklusive fältservice, skickar eller initierar samtal åt dig med specifika tjänsteleverantörer eller andra OEM-företag. Grundläggande för vår praxis av Total Call Management, samarbetar vi med tredjepartsleverantörer för att lösa problem.
Vi tillhandahåller support för
- maskinvara, programvara och applikationer
- Snabbare problemlösning med svarstider vanligen under en minut
- Kortare väntetider
- Högre andel problemlösningar vid första försöket
- Kortare reparationstider
- Maximerad drifttid för slutanvändare och helpdesk-produktivitet
- Optimerad resursfördelning av IT-personal
- Låg förutsägbar, skalbar prissättning som hjälper er att hantera omkostnaderna
