Why should I buy a Lenovo product?

Lenovo offer an extensive range of computing products for home and business users. Our friendly Sales team are available on phone and chat to assist you to identify the best system to meet your needs.

Our Online Terms of sale can be found here.

Where can I buy a Lenovo product?

Lenovo sells its complete product range online. This means you will always get the latest model, built to your exact needs-delivered to your door free of charge.

Where can I buy Lenovo products for my business?

You can buy Lenovo products for your business from Lenovo.com or you have the option to contact one our PC experts by calling us at 1800-88-5266 or chat with us on

How do I configure a laptop for purchase?

Many of Lenovo's computers can be customised to suit your exact requirements. You can choose the processor, operating system, hard drive, memory, warranty or accessory that's right for you.

I'm finding it hard to choose the PC that's right for me. Is there any easier way?

You can narrow down your choice based on price, screen size, processor, operating system, weight or usage. Alternatively, you always have the option to contact one of our PC experts. You can do this via Online Chat or by calling us at 1800-88-5266 or chat with us on Lenovo.com

What are eCoupons and where do I find them?

eCoupons are discount codes that you enter at the checkout to get our current discounts, special offers and deals. eCoupons can be found on select products in our online store and deals pages, as well as on our affiliate partner sites. We also send out our latest eCoupon offers by email to our subscribers, so be sure to sign up here to save

How to use an ecoupon?

An eCoupon can be used online or by calling a Lenovo sales representative. The instructions below describe how to use an eCoupon online.

• Locate the product you wish to purchase on the website.
• Ensure there is an eCoupon available for that product.
• Write down the eCoupon code (for later use in the Shopping Cart or when speaking to a sales representative).
• Click the Add to Cart button for the product you would like to purchase.
• Follow the prompts through to the Shopping Cart.
• On the Shopping Cart page, enter the eCoupon into the'eCoupon'field (under the sale price) and click Apply.

*eCoupons are case sensitive. For example, entering'LIMITEDTIME'is not the same as entering'limitedtime'

Does Lenovo offer discounted products for students and educators?

Yes! Please click here for more information.

What are the benefits of creating an account and how do I do this?

By creating an account, you will be able to view your previous orders, create multiple shipping destinations and check the status of your delivery. You'll only need to enter your details once and you'll be ready to make a speedy checkout.
Create an account

How do I modify my account details?

Just click on the My Account link located in the top right hand corner of our site. Sign in with your User ID and password, make the changes you want and save them.

How do I reset my password?

If you've forgotten your password, no problems. We can generate a new one and email it to you. You can also change your password by logging in to your Lenovo account.

Where did my quote go?

If you are unable to locate or view your quote,please contact Lenovo Sales at 1800-88-5266 or chat with us on Lenovo.com

Is ordering online safe?

Our website uses 128-bit encryption-one of the most powerful encryption standards available-to protect all sensitive information that you transfer to us.

What is Lenovo's privacy policy?

Please visit our Lenovo's Privacy Policy page for detailed information on how we handle your sensitive information.

Where can I register my new Lenovo product?

If you have a Lenovo.com account, simply go to support. lenovo.com and login to Register a New Product.
If you don't have a Lenovo.com account, please go to support. lenovo.com and register an account to Register a New Product.

How can I check the status of my warranty?

We have a Warranty Status Lookup tool that will answer this question. You'll need to enter your product Serial Number to do this. Once you've checked the status, you can also upgrade or extend your warranty.

Where do I go for Technical Support?

The best place to start is at the Lenovo.com support section which includes resources such as drivers, software, manuals, self-help sections and tips submitted by Lenovo community members. Alternatively, you can contact Lenovo Technical Support team:

Technical Support Hotline (Standard Warranty): Call 1800-818-478 or email aseanmy@lenovo.com
Premium Care: Call 1800-818-614 or email premcaremy@lenovo.com
Premier Support: Call 1800-818-613 or email my_premier@lenovo.com

How do I order parts?

For current or recent-generation systems, please visit Accessories & Upgrades to order common replacements such as batteries, adapters, hard drives and memory.
Alternatively, you may also visit Lenovo Support site to purchase field replaceable parts associated with your product Serial Number.
If you cannot find what you are looking for online, please call us on 800-601-1481 or chat with us onLenovo.com

How do I check my order status?

You can view your order status in one of two ways.

• If you're a registered Lenovo.com customer, simply login to My Account and click View my Orders.
• Alternatively, Order Status and tracking information is provided through ourOrder Lookup.

The website stated my product would ship in certain business days when I ordered it, but OVP is showing that it will ship at a later date. Is there something wrong?

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted in OVP after your order is placed. If you chose any customizations when placing your order, your machine will be custom manufactured to meet the specifications you chose and estimated ship dates are subject to change. Once your order ships, OVP will reflect that information and provide your tracking number. You will also receive a shipping confirmation email.

Items missing?

If your order does not contain certain items that you purchased, please call 1800-222-220

Damaged product or shipping box?

If your order contains damaged items upon arrival, please call 1800-222-220

I have received a defective item, what should I do?

Please contact our Tech support team as soon as possible who may be able to quickly address the issue without the need for return.

Technical Support Hotline (Standard Warranty): Call 1800-818-478 or email aseanmy@lenovo.com
Premium Care: Call 1800-818-614 or email premcaremy@lenovo.com
Premier Support: Call 1800-818-613 or email my_premier@lenovo.com

What do I do if my package shows delivered but I did not receive it?

Please call 1800-222-220

What do I do if my product arrived but not functioning properly, unable to activate software and/or will not power on?

You can contact Tech support team for troubleshooting and activation

Technical Support Hotline (Standard Warranty): Call 1800-818-478 or email aseanmy@lenovo.com
Premium Care: Call 1800-818-614 or email premcaremy@lenovo.com
Premier Support: Call 1800-818-613 or email my_premier@lenovo.com

What are the delivery charges?

Lenovo offers free standard shipping and returns to addresses in Malaysia. We want your shopping experience with us to be risk-free and hassle-free.

How long will it take for you to deliver my order?

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted on our order status site after your order is placed. Ship dates do not include delivery times. Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.

Once your order has been shipped from our warehouse/factory, please allow additional time for the item to be delivered to your door. The delivery time will vary depending on order type and location. For an estimate, please refer to the table below

Will you send me an email to confirm that you've received my order?

Absolutely. As soon as we receive your order, we'll let you know.Your order will be accepted when we ship the product or deliver the service to you. For further information, please read our Terms and Conditions for Online Sales.

How can I track the delivery of my package?

Once your order has shipped you will receive a shipping confirmation email, which will include your tracking number and estimated delivery date.Order Status and tracking information is provided through our Order Lookup.
Clickhereto check your order status.

Can I have my purchase shipped overseas?

Unfortunately, no. We're unable to ship orders internationally from outside Malaysia due to export restrictions and policies. However, we have online stores throughout the world, so it's easy to order from Lenovo.com for your destination country.

Lenovo.com Return Policy

Configured-To-Order ("CTO"): Lenovo will not make refunds,accept returns and allow exchanges for all CTO products.

Fixed Configuration: You have up to 7 calendar days from the time you receive your item(s)to initiate a return/exchange. To initiate a return/exchange, please call 1800-222-220.

Defective or Dead-on-arrival: For quality related returns(defined as Dead On Arrival, Missing, Wrong, Damaged, or Cosmetic ("MWDC") issues & 7 or more dead pixels), customers are allowed a full refund of their purchase price.

Non-Quality Issues: In the event you choose to return your product or do an exchange due to non-quality related reasons, Lenovo will consider your request but will have the absolute discretion to decide whether to allow the same. All returned items should have the original packaging intact and products unused. Lenovo's decision will be final & no appeals will be entertained. In the event Lenovo decides to allow the return/exchange of your product upon satisfactory inspection of the returned unit, Lenovo reserves the right to charge you a 25% for any opened unit (per unit) and a 15% closed box returns (per unit).

Software and Peripherals: Software and peripheral Products which are purchased as part of a packaged Product offering (i.e.Lenovo personal computer and/or tablet Products) ("Packaged Product") can only be returned for the purposes of an exchange or refund in its packaged entirety, along with the relevant invoice, and Lenovo will not allow an exchange or refund of individual items where were purchased as part of a Packaged Product.

A software and/or peripheral Product which was not purchased as a Packaged Product("Individual Product") can only be exchanged for a Product with the same specifications, if a defect in the Product is proven. Lenovo does not provide refunds or credits for any Individual Products with proven defects, and in such a situation, Lenovo will instead conduct a one-to-one exchange for your defective Individual Product.

Where it is impractical to effect a one-to-one exchange for any Individual Product or a part of a Packaged Product, Lenovo reserves the right to replace the defective Product with a Product which is of similar or equal value.

How do I return an item?

Please consult Lenovo Order Support Team on 1800-22-2220 or visit us at Get Support Now – Contact Us | Order Assistance | Lenovo Malaysia

When will my money be refunded when I've made a return?

Once your return has been received,Lenovo will perform a quality analysis of all returned merchandise which can take up to 10 business days. When completed Lenovo will process your refund credit. Please note based on your original form of payment it could take up to ten business days for your refund to be posted to your account. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded software products installed by Lenovo.

Can I change or cancel my order after it's been placed?

Lenovo cannot guarantee cancellation or change to an order once it has been received.All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled.After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request.To cancel or change an order please contact 1800-222-220.

Why was my order cancelled?

Your order may have been cancelled due to one of the following reasons:

-The payment method is not accepted, was rejected or declined
-Payment method authorization failure
-Lenovo inventory, website or internal system error
-Information including but not limited to, the shipping address, billing address and payment information used to place on any order on Lenovo.com will be verified for security purposes.
Orders may be automatically cancelled if verification is not successful.

Please note that cancelled orders will not be shipped and any authorization holds will be reversed according to your financial institution policies.

Why product is not available after I have placed order?

Offers, prices, specifications and availability may change without notice. Lenovo will contact you and cancel your order if the product becomes unavailable or if there was a pricing or typographic error. Products advertised may be subject to limited availability, depending on inventory levels and demand. Lenovo strives to provide a reasonable quantity of products to accommodate estimated consumer demand.

What type of payments options does Lenovo offer when shopping online?

Lenovo offers a variety of payment options for purchases made on Lenovo.com, including:

-VISA and Mastercard
HSBC installment plan. We offer 6 and 12 months interest free installment
-Direct deposit. Please email bank receipt to seapayments@lenovo.com with your order number(46XXXXXXXX)after payment has been deposited to our bank account

Why is there credit card authorization?

During checkout, Lenovo will request a pre-authorization for the total order amount from your credit card company,this is not an actual charge. This is to confirm the validity of the payment method.Your bank reserves the funds until the transaction processes or the authorization expires, but this isn't an actual charge. We proceed with the actual charge when your item ships. If you ordered more than one item, there may be multiple charges as items ship separately as they become available.
At times, we may have to re-authorize your credit card for the unshipped amount. This may result in a duplicate authorization that will be released according to your banks authorization hold policy. Again, this is a hold on the funds, not an actual charge.
Should you have query regarding payment, please email to seapayments@lenovo.com

What's this additional MYR1 payment to Lenovo?

We only use this to verify the validity of the card you used. The amount will be refunded once your order has been finalized.

Does Lenovo accept credit cards issued outside Malaysia?

We can only accept cards issued within Malaysia.

My credit card expires this month. Is this okay?

Unfortunately, you won't be able to use to purchase online.

If I pay by credit card, will it delay my order?

This will only happen if your card is low on funds and we can't complete your order. We'll contact you immediately to sort this out and get your package on its way to you.

What is the installmet process?

Bank will hold the total order amount on the day of purchase and subsequently you will be charged monthly as per your installment selection. Orders will be charged before your item is shipped.

My payment has been declined. What do I do now?

Please contact your bank. There may be insufficient funds or your account may be blocked. Once confirmed with bank please email our payment team, seapayments@lenovo.com.

Can I use a foreign currency to make a payment?

Unfortunately, no. We only accept Malaysian Ringgit(MYR).

I accidentally paid twice.

Please email our payment team,seapayments@lenovo.com as soon as possible

Where is my invoice?

When we ship your order, we'll send you an email with your official invoice. Unfortunately, we do not provide an invoice at the time of delivery with the courier. You may also download the invoice directly throught Order Visibility Portal (OVP) once order has shipped. Click here to login

How do I change the shipping name and address in invoice?

Please email Billing Adjustment team, pcdaba_my@lenovo.com

Do I need an account to checkout?

It's entirely up to you whether you choose to create an account or checkout as a guest.
Guest checkout is a speedy way to make a one-time purchase, but we won't store your billing and shipping information. You'll need to enter this again for any future purchases.
Of course we'd love to see you create a Lenovo account or subscribe for email updates on exclusive offers and exciting new product launches. It's your choice.

I think I've clicked the order button more than once.

Not to worry–call 1800-222-220 as soon as possible.

What is Lenovo Family Hub?

The Lenovo Family Hub is the central hub for all your family's needs, offering a wide range of features. From device management to family Wishlist features, it serves as the focal point for all family-related activities. This all-inclusive platform offers a user-friendly interface including purchasing capabilities for teenagers on lenovo.com.

How to create a Lenovo Family Hub?

To create a Lenovo Family Hub account, you must possess a Lenovo ID. Once you've logged in or created your Lenovo account, you'll discover the 'Create Family Hub with Lenovo' option to initiate the process. By default, you will assume the role of the Head of Household for Lenovo Family Hub.

Are there any limitations when it comes to setting up a Lenovo Family Hub account?

Setting up Lenovo Family Hub is entirely free and open to anyone with a Lenovo ID. The sole restriction is that each family account can accommodate a maximum of 7 active members, in addition to the Family Manager.

What are the account types available within Lenovo Family Hub? How do they differ from each other?

Lenovo Family Hub offers three types of accounts. Each Family Hub must have a designated Head of Household who serves as the Family Manager. Apart from the Head of Household, associated accounts can be either Teens or Adults. Teen accounts, created within the Lenovo Family Hub for members aged 13 to 17 (depending on country), have the capability to make purchases on Lenovo.com. However, certain restrictions apply, necessitating that their purchases and account management be overseen by the Family Manager. Please refer to Teens Account Management for further details. Adult profiles operate as individual adult Lenovo accounts, and may also be associated with a family account and have access to additional features.

Will I be able to deactivate the Lenovo Family Hub after it has been created?

Yes. If you ever decide to deactivate your Lenovo Family Hub, you have the flexibility to do so at any time. Just go to “My Family Details” within “My Family Hub”, and then click on the Gear icon positioned in the upper right corner to access the "Deactivate Family Hub" option. Once deactivated, everyone under the Family Hub will be notified of this change.

How do I invite individuals to join my Family account?

After successfully establishing your family account, proceed to the My Family Hub section within the Family Hub interface. Additionally, you will receive a welcome email upon completing the Lenovo Family Hub creation process. Clicking the View Family Hub button in the email will direct you to access the 'Invite a Family Member' option.

Adult profile requests only require a name and email address. Teen profiles require name, email, and month/year of birth. If you're inviting an individual to join your Family account, you will be required to review and agree to the Terms & Conditions and Lenovo Family Hub Privacy Statement before sending the invitation. Recipients will then receive email notifications with the option to either accept or decline the invitation after reviewing and agreeing to the Terms & Conditions and Lenovo Family Hub Privacy Statement.

What is the process for joining a Lenovo Family Hub?

To become a member of a Lenovo Family Hub, you can only do so through an invitation. The Family Manager for the Lenovo Family Hub must send you an invitation via email. By clicking the link provided in the invitation, you can then choose to either register your Lenovo account or create one under the Lenovo Family Hub. The Family Manager will be notified once you accept the invitation. For a newly created Lenovo ID, a separate confirmation email will be sent to confirm the account creation. For Teens, the Family Manager will have to provide the payment method and shipping address to complete the registration process.

How can I determine whether my invitation has been accepted?

After sending an invitation, you can easily track its status on your My Family Hub page. The status of each invitation, categorized as Recent, Pending, or Invitation Expired, will be prominently displayed alongside the name of the invitee, providing clear visibility into the acceptance process. Additionally, you'll receive email notifications once an invitation has been successfully accepted.

How long is the invitation good for? What happens when an invitation expires?

The invitation to join is valid for 30 days. When an invitation expires, the invitee will no longer have the option to join your Lenovo Family Hub. Nevertheless, the Family Manager retains the flexibility to resend the invitation.

Is it mandatory to upload photos?

Adult users are not required to upload a photo. This feature is unavailable for Teen accounts.

Is it possible to transfer the Family Manager role to a different member?

Yes. To appoint a different member within your Family Hub as the Family Manager, follow these steps: Log in and access My Family Hub, then navigate to My Family Details. Click on the Gear icon located in the upper right corner. From the drop-down menu, select Reassign Family Manager and confirm your choice. It's important to ensure that the person you intend to designate as the new Family Manager is already a part of your Lenovo Family Hub before making this assignment. The Family Manager cannot be a Teen account. The newly assigned member will be notified once the change is completed.

How do I remove someone from my Lenovo Family Hub?

To remove a member from your Family Hub, log in to your Lenovo account and access My Family Hub. Locate the member you wish to remove in the My Family Members list, then click on Delete, found in the lower right corner below their name. Confirm the action by clicking Confirm. Alternatively, you can drag and drop the module with their name off the list. Once the removal is complete, a confirmation email will be sent to you. The member being removed will also receive a notification of this change via email. This only removes the account from the family experience, not as an overall Lenovo account.

Can I opt to leave Lenovo Family Hub after joining?

Yes. Regardless of the type of account you possess, you have the freedom to leave at any time. To do so, visit My Profile and locate the Deactivate Account option. Upon confirming your deactivation, both you and the Family Manager will receive a confirmation email.

Can I rejoin a Family Hub after leaving?

Certainly! You can rejoin the Family Hub at any time by accepting a new invitation sent by the Family Manager.

What happens after the Teen reaches the age of 18?

Any time after a teen reaches the age of 18, it is up to the Family Manager to decide whether to keep or remove the Teen account from the Lenovo Family Hub. In addition, the teen profile can opt-in to an adult profile.

How can I keep track of all orders placed by members within the Family Hub?

To access your family order history, navigate to My Family Hub within My Account and click on View Order History under My Family Orders. For enhanced convenience, you can streamline your search by filtering results based on date, order owner, and store name.

Does creating a Teen account with a default payment method enable orders to be placed without any restrictions?

It depends. When creating a Teen account, the Family Manager is required to choose whether to allow Teen account orders without review, or to require review of all orders placed by that Teen account. Hence, it is at the discretion of the Family Manager to decide whether to review all orders made by Teens or grant them the freedom to place orders without the need for review.

How can I be aware if a family member has made an order?

When a member places an order, the Family Manager will see the order and its status under My Family Orders. If the order is placed by a Teen member, the Family Manager will promptly receive an email notification requesting approval or notifying of purchase – if the Family Manager selected to manually review all orders. Additionally, you can easily locate pending orders at the top section of the My Family Orders page.

What is the order approval process?

There is only an order approval process if the Family Manager selects to manually review all orders placed by a particular Teen account. For Teen accounts subject to manual review, when a Teen places an order, the Family Manager receives an email notification and can subsequently review the order's particulars, encompassing the product, quantity, payment method, and shipping address. Upon clicking Review Order in the email, the Family Manager is directed to the My Family Orders page, where they can proceed to either approve or reject the order. Furthermore, the Family Manager has the option to leave a comment explaining the rationale behind their decision for the Teen. If no action is taken by the Family Manager within three (3) days, the Teen’s order will be automatically canceled.

If I delete a member, will I still have access to view the order history associated with that member?

Yes. Any orders made by a member through the Family Hub will continue to be displayed in the Family Hub Order History, even after their account has been removed from the Family Hub.

How do I find all devices and related information that have been added to the Lenovo Family Hub?

Navigate to My Family Hub from My Account and select My Family Devices. In this section, you can organize the list by sorting or searching devices using keywords, owner names, or warranty status. Additionally, if you need assistance with a particular device, you can click on Get Support to connect with our Tech Support Team.

How do I add devices to the Lenovo Family Hub?

Adding devices to the Lenovo Family Hub is simple. Access My Family Hub from My Account, and within the My Family Devices section, click on Add a Device. Alternatively, you can click Add Device from the Manage Family Devices page. You also have the option to customize the nickname for each device while assigning it to a family member.

How do I edit devices that are already added to the Lenovo Family Hub?

To edit devices that are already added to the Lenovo Family Hub, access My Family Hub from My Account. Click My Family Devices and then choose Manage Family Devices. Locate the device you want to modify and click Edit. You can make changes to the product, owner, and its nickname. Note that when you change the device owner, the newly assigned person will receive a notification.

How do I remove devices from the Lenovo Family Hub?

Access My Family Hub through My Account, then click My Family Devices. From there, choose Manage Family Devices. Under each device, you'll find the Delete option. Be sure to confirm your selection to finalize this action.

How do I associate or reassign each device to the family member under the Lenovo Family Hub?

To associate or reassign a device to a family member within the Lenovo Family Hub, go to My Family Hub from My Account and locate the My Family Devices section. Click on Manage All Family Devices to view all the devices added to the Family Hub. Simply drag and drop the device to the module with the name of the new owner you wish to associate the device with. Please note that when you change the device owner, the newly assigned person will receive a notification.

How to set up default payment and shipping addresses for a Teen account?

Setting up default payment and shipping addresses for a Teen account is a straightforward process. After the Teen account accepts the invitation to join the Family Hub, a confirmation email is sent to the Family Manager. In the email, the Family Manager is asked to provide the default payment method and shipping address for the Teen's use. It's important to emphasize that Teens do not have the ability to modify this information.

How to change payment method and shipping address for a Teen account?

Updating the payment method and shipping address for a Teen account is a feature reserved for the Family Manager. To initiate these modifications, access My Family Hub within My Account, locate the preferred Teen account in the My Family section, and select Order Preference. From there, you can update the default payment method or shipping address, either by choosing from a drop-down menu or manually entering new information. Be sure to save all changes once you've completed the updates. It is also important to note that changes made after order submission will not apply to pending orders. To reflect updated information, a new order must be placed. If a payment method is shared with a Teen account, it cannot be deleted or removed unless the Family Manager sets a new default payment method for the Teen account.

Can Teens modify the default payment method or shipping address during checkout?

No, Teens can only use the pre-selected default payment and shipping address when placing orders. Any changes to these details must be handled by the Family Manager. If Teens need to request last minute changes, they can do so by leaving a comment for the Family Manager. However, it's important to note that changes made after order submission will not apply to pending orders. To reflect updated information, a new order must be placed.

Does creating a Teen account with a default payment method enable orders to be placed without any restrictions?

No, the decision lies with the Family Manager. The Family Manager can choose to either manually review and approve or reject all orders made by a Teen account, or grant the Teen account the right to place orders without the need for review.

What happens when a Teen Places an order?

When a Teen member initiates an order, the Family Manager will receive an email notification promptly. If approval is required, the Family Manager can approve or reject. Furthermore, all pending orders can be found in the top section of the My Family Orders page for the Family Manager.

What is the order approval process for a Teen account?

There is only an order approval process if the Family Manager selects to manually review all orders placed by a particular Teen account. For Teen accounts subject to manual review, all orders initiated by a Teen account require approval from the Family Manager. Once an order is placed by the Teen account, the Family Manager receives an email notification and can subsequently review the order's particulars, encompassing the product, quantity, payment method, and shipping address. Upon clicking Review Order in the email, the Head of Household is directed to the My Family Orders page, where they can proceed to either approve or reject the order. Furthermore, the Head of Household has the option to leave a comment explaining the rationale behind their decision to the Teen. If no action is taken by the Family Manager within three (3) days, the Teen’s order will be automatically canceled.

How can a Teen member check the status of their placed orders?

The Teen can track the status of their orders by monitoring the Order Details page. After the Family Manager reviews and responds to the order request, the status will be updated on this page and conveyed through an email notification. If the Family Manager leaves a comment, it will also be visible on the order details and included in the email. Once an order is approved, it will proceed automatically with order preparation and shipping. Both the order owner and the Family Manager will be kept informed of the progress.

How to remove a Teen account?

To remove a Teen from your Family Hub, log in to your Lenovo account and access My Family Hub. Locate the Teen you wish to remove in the My Family Members list, then click Delete, located in the lower right corner below their name. Confirm the action by clicking Confirm. Alternatively, you can simply drag and drop the module with their name off the list. Upon completion of the removal, a confirmation email will be sent to you, and the Teen being removed will also receive a notification of this change via email. It is important to note that even though the Teen will no longer be able to use the payment method initially assigned to the account, all previously approved open orders will still be fulfilled.

What happens to a Teen account when the Teen reaches the age of 18?

Any time after a teen reaches the age of 18, it is up to the Head of Household to decide whether to keep or remove the Teen account from the Lenovo Family Hub. When removed from the Lenovo Family Hub, the Teen still has the option to create a new, regular individual account.

How do I create a Wishlist?

You can start a Wishlist by clicking on the heart icon on any page through any device. The heart icon is located on the upper right corner of a product image and next to the "Add to Cart" button on a product detail page. You can also create a Wishlist first from the main menu, then add products as you continue browsing the website. Please be advised that Wishlist helps you create personalised collections of desired products for later purchases. Adding a product to a Wishlist doesn't hold or reserve the product. It also doesn't lock the price.

Do I need to have a Lenovo account to create a Wishlist?

No, you don't need a Lenovo account to create a Wishlist. However, we strongly recommend that you sign in or create a Lenovo account for free to enjoy more benefits, such as creating multiple Wishlists and sharing Wishlists. You will never have to worry about expiration dates.

Can I have more than one Wishlist at a time?

A Lenovo account holder can create or receive up to 15 lists. Guests are limited to one Wishlist.

How many products can I add to a Wishlist?

You can have up to 30 items per Wishlist.

Will my Wishlist expire?

A Wishlist created under a Lenovo account will never expire. If you create a Wishlist as a guest, your list will only be stored for 30 days. Because of browser cookies, the Wishlist won't be available when using different browsers. Additionally, if you clear cache/browsing history, you will also delete browser cookies along with your Wishlist data.

How do I manage my Wishlist?

To customise your Wishlists, sign into your Lenovo account. Go to My Account and choose Wishlist. You will see all the Wishlists you've created on the Wishlist homepage. You can use sort or search to easily find products you've saved. You can compare the products on your Wishlists or add them directly to cart. You also have the flexibility to move products to a different list, rename Wishlists and remove products. However, when you delete a Wishlist, information will be permanently removed. If the intention is to revoke access to a shared Wishlist, changing the Wishlist setting to "Private" will prevent other people from viewing it.

Can I share my Wishlist?

To share a Wishlist, you must sign in or create a Lenovo account. After logging in, go to Wishlist Homepage under My Account. Select the Wishlist you want to share with others by clicking the email icon. Make sure the Wishlist is set to be "Public". A public Wishlist can be shared with up to 15 people. Your recipients will receive an email with a direct link to view and purchase from the shared Wishlist. They won't be able to make changes.

How do I change the setting of a Wishlist?

After logging into your Lenovo account, go to My Account-Wishlist. Click the gear icon on the lower right corner. You can adjust the setting in the pop-up window. If you change the setting of a Wishlist from Public to Private after sharing with others, your recipients will no longer be able to view the content.

I have problems accessing a Wishlist shared with me.

There could be a couple of reasons why you are having issues accessing a Wishlist that's been shared with you. The owner may have changed the setting to "Private" or deleted it. If the owner changes the name of the Wishlist, it will have no impact on your access. If you believe there are technical issues after verifying with the Wishlist owner, please contact our Customer Care. Our team will be here to assist you.

If someone purchases a product from my shared Wishlist, will I be notified?

No, you will only receive order confirmation on your own purchases.

What happens if a product on a Wishlist becomes unavailable?

When products become unavailable, they will be greyed out, instead of being automatically removed from the Wishlist. A message will be displayed to tell you either the product is temporarily out of stock or permanently discontinued.

How does Lenovo protect the information of my teen?

At Lenovo, safeguarding privacy is our top priority. We employ multiple layers of protection to ensure the security of your teen’s personal information. We offer full transparency through our privacy policy, which is provided (A) to the Family Manager at the creation of the Family Hub account and at the time they enroll a Teen account and (B) to the Teen via the invitation. Family Hub Teen accounts cannot be created without the teen agreeing to do so. See Lenovo’s Lenovo Family Hub Privacy Statement for more details.