Privacy Statement for Lenovo Family Hub

Published March 24th, 2025

This statement supplements the Lenovo Website Privacy Statement, which sets forth, among other things, how Lenovo handles data associated with your Lenovo ID, the collection of data via its websites, and how you can exercise your privacy rights.

Lenovo Family Hub offers parents a user-friendly interface on Lenovo's website to authorize their teenage children to make purchases on lenovo.com. You must have a Lenovo ID to create a Family Hub account.  Each Family Hub must have a designated Head of Household who serves as the Family Manager. By selecting "Create Family Hub with Lenovo" within your LenovoID account, you will be the Head of Household for your Family Hub account.

Individuals can only become a member of a Family Hub account through an invitation. This invitation is generated by Lenovo and sent to the invited party to their e-mail address.

Before providing the invited party's e-mail address to Lenovo for the invitation, the Family Manager must obtain the consent of the invited party to invite that party to the Family Hub. The email address will be used by Lenovo only to send the invitation email. Lenovo will delete the recipient's email address after the Family Manager deletes the invitation or after the invitation email expires without action by the invitee. Lenovo will notify the Family Manager whenever an invitation is accepted.

In the event that the invited party is: (i) aged 13 to 17 (a “Teen”); (ii) the Family Manager holds parental responsibility of that Teen; and (iii) applicable law requires that family member to consent on that Teen's behalf to the collection, disclosure, or other use of their personal data for the purposes set out in this Privacy Statement, then the Family Manager must: (i) attest that he / she holds parental responsibility of the Teen; and (ii) provide consent on behalf of the Teen to Lenovo collecting, disclosing, or otherwise using their personal data for the purposes set out in this Privacy Statement, and notify the Teen of the same.

Teen & Adult Accounts

Accounts associated with a Family Hub account are either Adult accounts or Teen accounts (i.e., accounts intended for use by family members aged 13 to 17).

Adult accounts operate as individual Lenovo accounts, will be associated with the Family Hub account, and will have additional features.  Adult profiles require only name and email address.

Teen profiles require the individual's name, email, and month and year of birth. Teen account holders can make purchases on Lenovo.com subject to the Family Manager's oversight and approval.

After a teen reaches the age of 18, the Family Manager can decide whether to keep or remove the Teen account from the Family Hub. Teens, even after reaching the age of 18, cannot make changes to their existing Teen account, including changing their existing account to an Adult account. However, Teens that reach the age of 18 can then be invited back to their original Family Hub by the Family Manager as a new Adult account.

Family Managers

The Family Manager serves as the designated Head of Household for the Family Hub. Only one individual with an adult account can be the Family Manager for each Family Hub. The Family Manager can invite others to join the Family Hub, remove members from the Family Hub, provide payment information and oversight of orders made by members of the Family Hub, and assign another Adult account holder to be the Family Manager.

The Family Manager also determines whether to remove Teen or Adult accounts  from the Family Hub account; Lenovo will send email confirmation to both the Family Member  and the Teen or Adult being removed. Teen and Adult account holders can close their account and leave the Family Hub at any time.

The Family Manager can assign the role of Family Manager  to another member of the Family Hub Account holding an Adult account by going into Family Hub Settings and changing the Family Manager under “Reassign Family Manager”. The role of Family Manager can only be assigned to an individual with an Adult account. The newly assigned adult family member will be notified via email once this change has been requested and must log in and accept this reassigned Family Manager role for the change to complete.

The new Family Manager will need to set up the Order Preference for all existing Teen accounts. Once this role is accepted by the newly assigned adult family member, the original Family Manager will no longer see the Family Hub in their account.

Placing Orders in Family Hub

The Family Manager can see all orders made in the Family Hub, including the order status information. Lenovo will send to the Family Manager transactional emails about all orders placed by family members using Family Hub, including requests to approve purchases made by Teens and other order notifications.

The Family Manager provides the default payment method and shipping address for the Teen account. Family Hub will make visible to the Teen the name on the payment card, the card issuer, and the last four digits of the card as well as the shipping address for any purchases.  Only the Family Manager can modify payment card details or shipping addresses associated with Teen accounts. Orders made by Teen account holders will be shipped in the teen's name.

Lenovo notifies the Family Manager via email when a Teen places an order and the order details are made available to the Family Manager, including the product, quantity, payment method, and shipping address. The Family Manager can choose: (a) to review all orders made by a Teen before approving or rejecting the order; or (b) to allow Teens to place orders without requiring review and approval.

When approving or denying a purchase request, the Family Manager can leave a comment for the Teen explaining the decision; this comment is retained as part of the order information and while the Family Hub account is active.

After the Family Manager reviews and responds to the order request, the status will be updated on the Order Details page and conveyed through an email notification. If the Family Manager leaves a comment on the order, that comment will be retained as part of the order information while the Family Hub account is active. Comments will also be included in the email notification to the Teen who placed the order. Lenovo provides order status information to the owner of the order and the Family Manager.

Family Order History

Family Hub will maintain a record of all orders placed by members of the account.  This order history includes the date the order was placed, the products purchased, the amounts paid, who placed the order (“order owner”), and store name. The history of orders placed by members of the Family Hub is visible to the Family Manager.Any orders made by a member through the Family Hub will continue to be displayed in the Family Hub Order History, even after their account has been removed from the Family Hub.

Photos

Each non-Teen member of the Family Hub account may select their own photos for use in the Family Hub account and can change or delete the photo. The photo will be made part of each non-Teen member's LenovoID. Photos will be visible to all members of the Family Hub account.

Device Management

The Family Manager  can access and add information about the Lenovo and Motorola devices members of the Family Hub account use to the account. Device information that is required to be added is the device owner's name and device model. Device information that can optionally be added is device serial number and a nickname assigned by the family member to the device. Device information that is automatically filled in is: (1) the device's warranty status (including a link to quickly access support.lenovo.com) only if the serial number is provided; and (2) the date the device was added to the Family Hub account. This information is made available to the Family Manager for the manager's own use.

Lenovo uses the device serial number to look up warranty status information and display it to members of the Family Hub account and to register the device with Lenovo's customer data systems.Lenovo will send email notifications to each family member who is assigned to a device.Family members can remove from the Family Hub account devices assigned to them.

Wishlist Sharing

Information that a family member adds to a wishlist can be kept private to the member, or the member can choose to share the list with other members of the Family Hub account and individuals outside of the Family Hub account. Lenovo may notify the owner of the wishlist if the price of a listed product drops.

Deactivating Family Hub

The Family Manager can choose to deactivate the Family Hub account; all members of the Family Hub account will be notified via email of the deactivation. The Family Manager can also remove from the Family Hub account any linked account; when this occurs, the member being removed is informed via email of the change. Adult accounts remain active after being removed from the linked Family Hub account; however, removed Teen accounts cannot function independently from Family Hub and thus become inactive.