Phone Sales Hours: 

Monday - Friday: 8AM-9PM EST

Sat - Sun: 11AM-8PM EST

Chat Sales Hours:

Monday - Friday: 8AM-9PM EST

Sat - Sun: 11AM-8PM EST

Lenovo Sales Agreement

Frequently Asked Questions

Return/Exchange Policy

Fixed Configuration: You have up to 7 calendar days from the time you receive your item(s) to initiate a return/exchange. To initiate a return/exchange, please send a mail to mycs@lenovo.com.

Defective or Dead-on-arrival: For quality related returns (defined as Dead On Arrival, Missing, Wrong, Damaged, or Cosmetic ("MWDC") issues & 7 or more dead pixels), customers are allowed a full refund of their purchase price

Non-Quality Issues: In the event you choose to return your product or do an exchange due to non-quality related reasons, Lenovo will consider your request but will have the absolute discretion to decide whether to allow the same. All returned items should have the original packaging intact and products unused. Lenovo's decision will be final & no appeals will be entertained. In the event Lenovo decides to allow the return/exchange of your product upon satisfactory inspection of the returned unit, Lenovo reserves the right to charge you a 25% fee for any opened unit (per unit) and a 15% fee closed box returns (per unit).

Software and Peripherals: Software and peripheral Products which are purchased as part of a packaged Product offering (i.e. Lenovo personal computer and/or tablet Products) ("Packaged Product") can only be returned for the purposes of an exchange or refund in its packaged entirety, along with the relevant invoice, and Lenovo will not allow an exchange or refund of individual items where were purchased as part of a Packaged Product.

A software and/or peripheral Product which was not purchased as a Packaged Product ("Individual Product") can only be exchanged for a Product with the same specifications, if a defect in the Product is proven. Lenovo does not provide refunds or credits for any Individual Products with proven defects, and in such a situation, Lenovo will instead conduct a one-to-one exchange for your defective Individual Product.

Where it is impractical to effect a one-to-one exchange for any Individual Product or a part of a Packaged Product, Lenovo reserves the right to replace the defective Product with a Product which is of similar or equal value.

Orders, Price and Payment

Unless credit terms have been expressly agreed by Lenovo, payment for the Products or Services shall be made in full before the physical delivery of Products or the provision of Services.

Lenovo will encrypt your card data to minimize the risk of unauthorized access. Lenovo will request pre-authorisation on your card to ensure that there are sufficient funds available to complete the transaction, once it receives your order. Lenovo will not confirm your order until this pre-authorisation check has been completed. Your card will be debited once we have confirmed your order. Cards are subject to validation checks and authorization by the card issuer. Lenovo will not be liable for any delay or non-delivery of Products due to any failure to receive the required pre-authorisation.

Lenovo shall have the discretion to withhold delivery of Products and/or provision of services until full payment has been processed.

Delivery costs will be charged in addition where applicable, such additional charges will be clearly displayed and included in the final total. No other discounts, quantity entitlements, or promotions apply unless expressly specified for this transaction.

By clicking the "Order" button, you confirm that the card belongs to you and you have sufficient funds or credit facilities to bear the cost of the Product.

While Lenovo makes best efforts to ensure that all details, descriptions and prices which appear on this Site are accurate, there may be instances where errors may occur. If Lenovo discovers an error in the price of any Products which you have ordered, Lenovo will inform you of this as soon as possible and will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel your order before we have shipped it to you, and you have already paid for your order, you will receive a full refund..

Lenovo is under no obligation to fulfill your order if the price listed on the Site is incorrect, regardless of whether Lenovo has acknowledged your order.

If you are paying by credit card and Lenovo has charged your credit but subsequently canceled your order, Lenovo will promptly issue a credit to your credit account for the amount charged. Any authorizations placed on your credit card can take up to 30 days to reverse, depending on the credit card issuer. Please contact your financial institution for their specific timeframes in relation to the reversal of such authorizations.

Lenovo will only accept credit cards with a billing address within Malaysia.

Please note the following:

Lenovo does not ship to Post Office ("PO") boxes.

Lenovo will only accept credit cards with a minimum validity period of 3 months.

If you have any questions regarding your existing order, please call 1800-88-5266 option #2 for assistance

A pre-authorization of fee of RM1 will be charged to your credit card before Lenovo authorizes the deduction of the full amount. This is for validation purposes only, and will be released back to your account upon completion of the validation. Please note that different products have different lead times. As such, you may expect multiple deliveries, which will not result in additional shipping charges being incurred by you.

For the avoidance of doubt, the estimated date of delivery is just a reference, and is not a promised date. The actual date of delivery may change due to the supply status of the Product or Service.

Delivery

The Product(s) shall be deemed to have been delivered to you when either you or your designated receiver of the Product(s) has signed for receipt of the Product (or in circumstances where either you or your designated receiver is unable to sign for receipt, Lenovo may agree to your signed receipt pursuant to an enterprise chop or other legally authorized chop).

Lenovo Sales Agreement

Frequently Asked Questions