Small and medium businesses are responsible for generating growth, creating jobs, growing faster and innovating more, according to the International Organization for Standardization (ISO). Learn how Lenovo Services can help you achieve your objectives.
Warranty Extensions
Extend your warranty to avoid unexpected expenses and disrupted budgets
Minimize unplanned maintenance and reduce OPEX.
Realize your objectives for cost efficiency, improved service levels, and end-user satisfaction with warranty extensions. Lenovo’s flexible warranty options are designed to fit various needs. We recommend you match service coverage duration with the expected lifecycle of your PC. Minimize unplanned break/fix expenses and enjoy consistent service levels for multinational organizations, with in-region and local-language support.
Warranty Upgrades
Warranty Upgrades enable customers to vary response time and level of service to match critical support needs
Achieve maximum uptime and productivity.
Depending on your hardware, you can upgrade to depot service, onsite service, and onsite with Tech installation of customer replaceable units.
On-site provides parts and labor repair coverage where labor is provided at your place of business If Lenovo™ determines your product problem is covered by the product warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive on-site, typically the next day. With a base warranty, installation of self-service CRUs (Customer Replaceable Unit) is typically the customer’s responsibility. However with technician-installed CRU service, Lenovo’s on-site service includes installation of all needed CRUs.
Sealed Battery Warrranty
Provides battery replacement for 3 years in the event of a battery failure
Protect your investment by extending one year base battery warranty.
Extend a 1 year base battery warranty to 3 years . The warranty is significantly less than that of a replacement not covered by an extension policy. A Sealed Battery Warranty will prevent the hassles and frustrations of system unavailability. Lenovo-certified technicians ensure an effective and efficient battery replacement.
Keep Your Drive
If your hard drive fails, you are entitled to keep the defective drive before handing the PC over to Lenovo for repair.
Stay in compliance with data privacy and retention requirements.
With Lenovo’s Keep your Drive Service, your organization can avoid any potential legal and monetary repercussions associated with a breach in data security. It provides predictable upfront costs versus finding budget in the event of drive failure. It eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.
Accidental Damage Protection
Covers accidental drops, spills, bumps, and structural failures incurred under normal operating conditions or handling.
Protect your PC from damage not covered under warranty.
Accidental Damage Protection saves you significantly relative to the cost of repair or new system. Users typically save between 28%–80% depending on the machine type and repairs needed. ADP is performed by Lenovo™-Trained technicians, using Lenovo™-Qualified parts, reducing the need for re-repair. Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.
International Warranty
Receive the same service level as you would in your home country
Extend your PC coverage internationally.
International Warranty Upgrade extends coverage outside of the user's home country. It covers upgrade services such as sealed battery warranty, keep your drive and accidental damage protection. The service level will be provided at the same level as the user’s home country or closest service level available of the country being visited.
Premier Support
Advanced level phone support for hardware and software issues
Quickly resolve all of your support issues using Lenovo’s Premier Support Services.
A dedicated 1-800# and single point of contact for end-to-end case management for OEM software and hardware support. You will get courteous, consistent communication from a skilled technical troubleshooter who will listen first then provide a solution.
