Delighting customers with convenient shopping

With the popularity of online shopping booming in China, this successful supermarket retailer engaged Lenovo Managed Services to support its core IT infrastructure—cutting the risk of unplanned downtime for customer-facing services and empowering the business to focus on digital innovation.

Customer Problem

This leading retailer looked for a reliable IT operations and maintenance partner that could help it to reduce the risk of unplanned downtime and continue its rapid business growth.

Lenovo Solution

The supermarket enlisted Lenovo to run its IT operations and maintenance activities, helping the retailer to embrace intelligent automation and eliminate system complexity.

Business Impact

By working with Lenovo, the supermarket chain achieved more cost-effective, transparent, and efficient system management, boosting reliability and freeing time and resources for digital innovation.

“With Lenovo keeping our core IT systems in check, we can focus on what we do best: bringing high-quality products to customers across China.”

Spokesperson, leading supermarket chain

Results

• ·       50% increase in IT maintenance efficiency
• ·       Simplifies IT architecture
• ·       Improves cost-efficiency