Improving IT efficiency to boost performance

This company wanted to handle increased business volumes reliably, efficiently, and at low environmental impact. By outsourcing endpoint and service desk management to Lenovo, the company is ready for whatever tomorrow brings.

Customer Problem

The company’s previous managed service provider struggled to keep pace with growth, and management and personnel issues started to affect service quality.

Lenovo Solution

The company outsourced endpoint and service desk management to Lenovo, based on Lenovo’s wide industry experience and international capabilities.

Business Impact

The company has replaced inconsistent support with comprehensive, effective IT services managed by Lenovo, ensuring users always have access to support when they need it.

“Lenovo helps keep endpoints running at peak performance. The IT service management portal gives us a business advantage, and its capabilities distinguish Lenovo from other service providers.”

Spokesperson, elevator manufacturer

Results

• ·       Streamlines endpoint management
• ·       Ensures support is always available with 24/7 service desk
• ·       Establishes efficient, sustainable IT operations