Utilities company Electro Sur Este S.A.A. has been providing electricity to the people of southeastern Peru for more than 35 years. The company generates and distributes electricity to 600,000 customers in the regions of Apurimac, Ayacucho, Cusco, and Madre de Dios.
Peru’s energy market is changing fast, and digital systems are becoming more and more important—from running the electricity network infrastructure to delivering front-line customer services. Committed to improving the quality and efficiency of all its services, Electro Sur Este aims to react fast to emerging industry imperatives and consumer expectations. However, the company’s existing approach to IT service delivery was putting the brakes on innovation.