Be Ready for IT Emergencies Before They Happen

Give your device the protection it deserves against bugs, crashes, and accidents.

Explore Services

Woman sitting at a desk participating in a multi-party video call on a large screen Lenovo monitor.

We've Got You Covered

Woman holding a bright light source in her hands.

Support

Get support from highly trained technicians with all-round IT expertise

Two people at a desk talking over a Lenovo laptop.

Protection & Security

Learn about our multilayered approach to keeping devices and data safe

A young woman holding a Lenovo Yoga tablet.

Performance

Automated device maintenance boosts performance to supercharge your online experience

Reflection of wind turbines in a lake at sunset.

Sustainability

Our CO₂ Offset Service gives you the option to offset estimated emissions from your device

Recommended Services

A woman sitting at a desk using a Lenovo Yoga laptop.

Support

Premium Care Plus

Covers you for almost everything
Prioritized support via phone, email, or chat
Accidental Damage Protection with Extended Battery Warranty and more
Covers onsite visits, if required—including parts and labor
Winner of Business Intelligence Group’s 2023 technology awards for customer service

Learn More

Protection & Security

Accidental Damage Protection

Protects your device from everyday accidents
Covers spills, bumps, power surges, cracked screens, and more
All repairs performed by skilled technicians, using only Lenovo-certified parts
Unlimited claims with no additional repair fees

Three-quarters left-facing closeup of a Lenovo laptop with a cracked screen and fingers on the keyboard.

A man wearing glasses in a work environment looking downwards and smiling.

Protection & Security

Lenovo Smart Lock

Keep your device and data secure no matter what
Cloud-based security that locates, secures and locks your PC
Remotely wipe your data to secure your privacy
Recover your stolen PC with the help of the Investigations team
When recovery isn’t possible, our Absolute^® Service Guarantee pays up to $2000*

* Payable in local currency. This service is not available in all countries and territories.

Learn More

Pick the Support That’s Right for You

Smiling young person using Lenovo Yoga laptop.

Lenovo Premium Care

Service that’s ready when you aren’t. Our expert team is here to assist you with hardware, software, and peripherals issues. Get advanced support from experts, real fast, with Premium Care for Zen-like peace of mind.

Learn More

Lenovo Smart Performance

Lenovo Smart Performance scans your PC for issues and fixes them before they become problems. Schedule automatic scans to protect your PC proactively, remove malware, and improve device security. Now that’s smart.

Learn More

Accidental Damage Protection One

Accidents unhappen! Enjoy maximum protection against everyday drops, spills, power surges, and cracked screens not covered by your device’s base warranty. Breathe easy, knowing your device is protected. ADP One gives you one-off accidental cover and is available for selected devices.

A woman using a Lenovo laptop in a subway station.

Sealed Battery Warranty

Avoid the stress, frustration, and expense of unexpected battery replacement. Our up to 3-year Sealed Battery Warranty gives you hassle-free battery replacement in case of degradation after the first year, minimizing downtime and keeping you connected.

Learn More

A woman standing in front of a skyscraper using a Lenovo laptop.

Keep Your Drive

If a hardware failure necessitates replacing your current hard drive, you’ll retain physical ownership of the original drive and complete control of all its data. Give sensitive data an extra layer of protection and reassurance, just in case…

Learn More

A young person with a prosthetic hand using a Lenovo Yoga laptop.

Warranty Extensions

Extend your warranty by up to five years and enjoy the same coverage and peace of mind on your device as day one. Extend before your original warranty expires for uninterrupted service.

Learn More

Two people in a commercial greenhouse evaluating vegetables and using a Lenovo laptop.

Lenovo CO₂ Offset

Offset CO₂ emissions across the average lifecycle of your PC by supporting climate action projects verified by the United Nations, Gold Standard^®, and Climate Action Reserve. Lenovo has helped customers offset more than 1 million metric tonnes of CO₂ emissions.

Learn More

Add Services To Your Device

Frequently Asked Questions

Yes, our Accidental Damage Protection covers unlimited repairs, at no additional cost, while Accidental Damage Protection One covers a single repair during the coverage term.

Visit the Contact Us page on Lenovo's PC Support site.

Visit our Warranty Lookup to check your device's current warranty status and coverage.

There are several ways to find the serial number for a device. You can select the best method for you here.

You can browse your Base Warranty coverage here.

You can extend your base warranty by up to five years for additional peace of mind. Purchase a Warranty Upgrade that fits your needs. Terms & Conditions apply.

Most warranty upgrades can be purchased as long as your base warranty remains active. However, we recommend upgrading at the time of purchase or within ninety days. Some upgrades, like Accidental Damage Protection, can only be added within ninety days of purchase.

Depending on your device, the levels of coverage currently available are Depot, Onsite, Premier Support, Premier Support Plus, Premium Care, Premium Care Plus, Accidental Damage Protection (ADP), Keep your Drive (KYD), International Warranty, Sealed Battery Replacement, and Product Exchange. Our Warranty Upgrade page will filter options for you to simplify the process.

Visit the Repair Status page on Lenovo's PC Support site.

You can update Lenovo drivers by visiting the Drivers & Software page on Lenovo’s Support site. Enter your device's model or serial number to see available drivers and software updates. Select the appropriate driver for your operating system and download it. After downloading, run the installer and follow the on-screen prompts to complete your installation.

All these services offer advanced tech support with fast-track resolution. Premier Support and Premier Support Plus are available for Think devices; most other devices, including tablets, will be eligible for Premium Care or Premium Care Plus. Premium Care Plus has the same features as Premium Care, with additional Accidental Damage Protection, automated virus or malware removal, automated performance checks, and a 3-year sealed battery warranty.

Yes, you can. Just visit the Find Parts page on Lenovo’s Support site to find what you need. You may also find our Buying Lenovo Parts video helpful.

Lenovo’s Statement of Limited Warranty gives a breakdown of what your warranty does and does not cover. The full and comprehensive warranty agreement can be found here. The Personal Computing Devices Services Agreement (PCDSA) can be found here.