突發！黑五 4日限定優惠碼 「HKBFCM2024」
買滿$1,000額外再減$111.1 (部分優惠碼不能同時使用)
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延長保固
延長保固以避免意外支出與預算的增加
盡可能減少非計劃的維護與營運支出。
延長保固可以讓您實現符合成本效益、改善服務水準以及提升終端使用者滿意度的目標。Lenovo 提供彈性的保固選項，可滿足不同的需求。建議您選擇可涵蓋電腦預期壽命的服務保障。減少意外的損壞/修理支出，享受為跨國公司提供的一貫高品質服務，擁有在地且使用當地語言的支援。
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保固升級
保固升級可供客戶選擇不同的回應時間與服務等級，滿足關鍵的支援需求
發揮極致正常運作時間與生產力。
視硬體而異，您可選擇升級為倉庫服務、現場服務以及現場技術安裝客戶可更換裝置服務。
現場服務提供零件與人工維修服務（若您的營業地點有提供人力服務）。若 Lenovo™ 確定您的產品問題在產品保固範圍內且無法透過電話解決，通常在第二天就會派出技術人員至現場服務。若是基本保固，自助 CRU（客戶可更換裝置）的安裝通常是客戶的責任。不過，若採用技術人員安裝 CRU 服務，Lenovo 的現場服務則會包含所有必要 CRU 的安裝。
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密封電池保固
長達 3 年的故障電池更換服務
持久的電池壽命不僅是個特色，更是維持全天候生產力與連線的必要條件。將一年期的基本電池保固延長為 3 年，可保護電腦電池不受未來衰退和故障的影響。跟電腦停機說再見 – 經認證的 Lenovo 技術人員可確保提供您最高品質的電腦維修服務；若保固期內的電池無法滿足最低效能標準，可享有一次更換電池的服務。
針對 Think.
針對 Ideapad, Yoga, & Legion.
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保留硬碟
若硬碟發生故障，您有權留下受損的硬碟，再將電腦交予 Lenovo 維修。.
遵守資料隱私與保存的要求。
透過 Lenovo 的「Keep your Drive Service」（保留硬碟服務），貴組織可避免與資料安全漏洞相關的任何潛在法律和金錢問題。採用此服務可掌握前期成本，避免硬碟故障時發生預算問題。如此一來，IT 人員可專注於重要的商業活動，無需費神追蹤故障硬碟所在。
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意外損壞保障
涵蓋正常操作情況或處理下所發生的掉落、潑灑、碰撞和結構故障意外。
保固之外的電腦損壞保障。
相對於維修或購買新系統的成本，「Accidental Damage Protection」（意外損壞保障）可讓您省下大筆金錢。視機器類型和維修需求，使用者通常可省下 28%–80% 的成本。ADP 是由 Lenovo™ 訓練的技術人員提供服務，採用 Lenovo™ 認證的零件，降低再次維修的可能性。Lenovo 完善的診斷工具可找出可能被錯過的潛在損壞。
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國際保固
出國也能享有同樣水準的服務
將電腦保固延伸為國際保固。
「International Warranty Upgrade」（國際保固升級）將保障範圍延伸到國外。範圍包括密封電池保固、保留硬碟與意外損壞保障等升級服務。使用者在造訪的國家／地區可享有與居住地（國家／地區）相同或最接近等級的服務。
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Premier Support
硬體與軟體問題的進階電話支援
Lenovo Premier Support 服務可快速解決所有支援問題。
1-800# 專線與單一聯絡窗口，提供端對端的 OEM 軟體和硬體支援案例管理。專業的技術人員將與您誠摯溝通、聆聽問題，再提出解決方案。
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Online Data Backup
Online Data Back-up provides simple, automatic, and secure cloud back-up
Protect your critical data by backing up to the cloud.
OLDB provides enterprise grade encryption with servers located in certified world-class data centers across the globe. It performs business critical functions including: data de-duplication, open/locked file support, version and network drive support. The user-friendly, web-based administrative console provides easy account management for pre-configured or customized backup and recovery settings. OLDB requires no capital expenditures for hardware, and has a low upfront investment with minimal maintenance overhead.
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服務品質管理
Lenovo 服務品質經理：積極為您提供實用的服務
Lenovo Services Engagement Managers（服務品質經理）是現場服務問題的全球單一聯絡窗口，為您提供更高水準的專屬支援，透過每季親自進行業務審查，主動監督服務等級和趨勢並提供定期報告與分析。這項 Lenovo 專業服務資源，致力成為您信賴的顧問，主動向您推薦可提升貴公司生產力並縮短支援停機時間的服務及支援方案。
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人員擴增
Lenovo 讓您不用再為尋找 IT 專案的合適人才傷腦筋。我們會與貴公司合作，確實瞭解貴公司的願景、要求和獨特文化，進而量身定作一套最合適的人力模式。
現場資源：
服務中心：
在部署電腦的期間或部署後取得所需的額外協助。現場資源服務為短期或長期專案，提供彈性的人員編制。Lenovo 能提供經驗豐富、專業可靠的技術人員，協助您實現組織目標，克服人力負擔的限制。
增加短期和長期專案的員工人數，擴充 IT 人力。
採用 Lenovo 服務中心，支援貴組織的 IT 需求。
Lenovo 服務可針對貴組織的需求量身定作服務中心，使 IT 團隊能專注於為核心業務提供支援。Lenovo 的技術支援團隊經驗豐富，採用多家廠商與多種平台，能滿足貴組織的終端使用者 IT 需求，全年全天候無休提供單一聯絡窗口。我們提供技術診斷，可迅速評估狀況，找出能快速解決問題的合適行動，包括現場服務、向特定服務供應商或其他 OEM 發出或發起服務需求。我們與第三方廠商合作以解決問題，這是「Total Call Management」（全面服務需求管理）的基本作法。
我們提供的服務中心支援包括
Lenovo 服務可針對貴組織的需求量身定作服務中心，使 IT 團隊能專注於為核心業務提供支援。Lenovo 的技術支援團隊經驗豐富，採用多家廠商與多種平台，能滿足貴組織的終端使用者 IT 需求，全年全天候無休提供單一聯絡窗口。我們提供技術診斷，可迅速評估狀況，找出能快速解決問題的合適行動，包括現場服務、向特定服務供應商或其他 OEM 發出或發起服務需求。我們與第三方廠商合作以解決問題，這是「Total Call Management」（全面服務需求管理）的基本作法。
我們提供的服務中心支援包括
- 硬體、軟體與應用程式
- 加速解決問題，回應時間通常少於 1 分鐘
- 縮短問題保持時間
- 提高首次修復率
- 減少維修次數
- 使終端使用者發揮極致正常運作時間與服務中心效率
- IT 人力資源分配最佳化
- 可預期、有彈性的低定價策略，協助您控制經常費用成本
