Where can I buy a Lenovo product?

Lenovo.com sells its complete product range online. This means you will always get the latest model, built to your exact needs-delivered to your door free of charge.

Where can I buy Lenovo products for my business?

Lenovo has an extensive and knowledgeable network of business partners who are available to help you choose from a range of PCs, accessories and unique technologies. To find your nearest authorised Lenovo corporate reseller.

How do I configure a laptop for purchase?

Many of Lenovo's computers can be customised to suit your exact requirements. You can choose the processor, operating system, hard drive, memory, warranty or accessory that's right for you.

I'm finding it hard to choose the PC that's right for me. Is there any easier way?

You can narrow down your choice based on price, screen size, processor, operating system, weight or usage.

What are eCoupons and where do I find them?

eCoupons are discount codes that you enter at the checkout to get our current discounts, special offers and deals. eCoupons can be found on select products in our online store and deals pages, as well as on our affiliate partner sites. We also send out our latest eCoupon offers by email to our subscribers, so be sure to sign up to save.

Do I need an account to checkout?

It's entirely up to you whether you choose to create an account or checkout as a guest.

Guest checkout is a speedy way to make a one-time purchase, but we won't store your billing and shipping information. You'll need to enter this again for any future purchases.

Of course we'd love to see you create a Lenovo account or subscribe for email updates on exclusive offers and exciting new product launches. It's your choice.

What are the benefits of creating an account and how do I do this?

By creating an account, you will be able to view your previous orders, create multiple shipping destinations and check the status of your delivery. You'll only need to enter your details once and you'll be ready to make a speedy checkout.

Create an account

How do I modify my account details?

Just click on the My Account link located in the top right hand corner of our site. Sign in with your User ID and password, make the changes you want and save them.

How do I reset my password?

If you've forgotten your password, no problems.We can generate a new one and email it to you.

Forgot my password

You can also change your password by logging in to your Lenovo account.

Is ordering online safe?

Our website uses 128-bit encryption-one of the most powerful encryption standards available-to protect all sensitive information that you transfer to us.

Is ordering online safe?

Please visit our Lenovo's Privacy Policy Policy page for detailed information on how we handle your sensitive information.

Where can I register my new Lenovo product?

If you have a Lenovo.com account, simply login and choose Register a New Product.

If you don't have a Lenovo.com account, please visit Product Registration.

How can I check the status of my warranty?

We have a Warranty Status Lookup tool that will answer this question. You'll need to enter your product Serial Number to do this. Once you've checked the status, you can also upgrade or extend your warranty.

Where do I go for Technical Support?

The best place to start is at the Lenovo.com support section, which includes resources such as drivers, software, manuals, self-help sections and tips submitted by Lenovo community members.

Additional helpful support from Lenovo customers and others can be found in the Lenovo forums.

If you still can't find what you need,you may either email us at hkcs@lenovo.com or browse our support list to locate a phone number to call a Lenovo representative.

How do I order parts?

For current or recent-generation systems, please visit Accessories & Upgrades to order common replacements such as batteries,adapters, hard drives and memory.

If you cannot find what you are looking for online, please contact us by 2593 0388 #2

How do I check the status of my order?

You can view your order status in one of two ways.

If you're a registered Lenovo.com customer, simply login to My Account and click View my Orders.

Alternatively, you may check your order by visiting our Order Status page.

Shipping and Delivery

Lenovo eShop uses local courier as its standard carrier for all last mile deliveries. It may take an extra 2 – 3 business days for our courier to deliver your order to you after it has arrived our Hong Kong warehouse. We appreciate your kind understanding that the delivery of monitors and accessories may come separately.
The displayed delivery lead time on the website is an estimated time, and any changes to the delivery time will not be notified. Orders cannot be canceled or exchanged due to changes in the delivery time.

What are the delivery charges?

Lenovo offers free standard shipping to addresses in Hong Kong.We want your shopping experience with us to be risk-free and hassle-free.

Will you send me an email to confirm that you've received my order?

Absolutely. As soon as we receive your order, we'll let you know.Your order will be accepted when we ship the product or deliver the service to you. For further information, please read our Terms and Conditions for Online Sales.

How can I track the delivery of my package?

Once you've received your confirmation email with your order number, you will be able to login in track your delivery through our courier's website.

Can I have my purchase shipped overseas?

Unfortunately, no. We're unable to ship orders internationally from outside Hong Kong due to export restrictions and policies. However, we have online stores throughout the world, so it's easy to order from Lenovo.com for your destination country.

Does Lenovo ship to PO box addresses?

We need someone to sign for delivery, so we can't ship to PO Boxes.

What happens if I'm not at home when your courier arrives?

Our courier service team would call you before they come to the address.

What payment methods can I use?

Lenovo accepts Visa and MasterCard.

Does Lenovo accept credit cards issued outside Hong Kong SAR?

We accept cards issued worldwide.

Does Lenovo offer payment plans for businesses?

Sorry we are not offering this service at the moment.

Can I change or cancel my order after it's been placed?

We start to build your computer shortly after your order is placed. It's not always possible to cancel these types of orders, so it's best to check with our customer service team by 2593 0388 as soon as possible if you change your mind.

Return/Exchange Policy

All products purchased or ordered from Lenovo eShop or brand store are non-cancellable, non-returnable, and non-exchangeable once confirmed. If you find any Missing, Wrong, Damaged, or Cosmetic (MWDC) issues upon receiving the product, please contact Lenovo eShop customer service representative via by 2593 0388 #2 within 7 days of receiving the product for assistance. For customers who choose to pick up their orders in-store, the 7-day notification period starts from the day the product arrives at the store, not the date the customer picks up the product. Only after Lenovo eShop inspects and confirms the product is defective, the product is eligible for exchange. Lenovo reserves the right to refuse an exchange for products with 5 or fewer dead pixels, or those that are intentionally damaged or have minor cosmetic damage that does not affect main functions. All intentionally damaged only accept report on the 1st of stock receive day.

Lenovo eShop reserves the right to inspect and verify reported issues, as well as make the final decision for any compensation regarding the reported issues.

After-sales service hotline: 25930388 press 2 (Monday to Friday from 9:00 am to 6:00 pm)
Based on the inspection results, if the product fails to meet the factory requirements, Lenovo will proceed with the exchange procedure.
All exchanges and inspections can only be arranged through contacting the Lenovo customer service. Stores cannot arrange for related inspections and replacements.
The product must be in its original packaging and accompanied by all accessories and manuals. If the product is missing any accessories or damaged, Lenovo reserves the right to refuse the exchange.
The exchanged product must be the same as the original product. Only in the case of original product shortage can a different product be exchanged with the need to pay the price difference.
In the event that product availability is impacted due to supply issues, the system will automatically cancel orders and provide refunds, with customers being notified via email. However, Lenovo does not extend the same discount offer to alternative products.

What is your return policy?

Please visit our T&C page for details, or contact our customer service After-sales service hotline: 25930388 press 2 (Monday to Friday from 9:00 am to 6:00 pm)

How do I return an item?

It's simple. Just contact our After-sales service hotline: 25930388 press 2 (Monday to Friday from 9:00 am to 6:00 pm) and our friendly customer service team will create a Return Sales Order(RSO). For more details, please refer to our Terms&Condition.

Can I change or cancel my order after it's been placed?

Lenovo cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled.After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request.To cancel or change an order please contact 800-6011-499 or email sgcs@lenovo.com.

Why was my order cancelled?

Your order may have been cancelled due to one of the following reasons:

-The payment method is not accepted,was rejected or declined
-Payment method authorization failure
-Lenovo inventory, website or internal system error
-Information including but not limited to, the shipping address, billing address and payment information used to place on any order on Lenovo.com will be verified for security purposes.
Orders may be automatically cancelled if verification is not successful.

Please note that cancelled orders will not be shipped and any authorization holds will be reversed according to your financial institution policies.

Why product is not available after I have placed order?

Offers, prices, specifications and availability may change without notice. Lenovo will contact you and cancel your order if the product becomes unavailable or if there was a pricing or typographic error.Products advertised may be subject to limited availability,depending on inventory levels and demand. Lenovo strives to provide a reasonable quantity of products to accommodate estimated consumer demand.

What payment methods can I use?

Lenovo accepts Visa, MasterCard, Union pay,Alipay, We chat pay, Alipay HK, BOC instalment, HSBC instalment, Amex and bank.

Does Lenovo accept credit cards issued outside Hong Kong?

We can accept cards issued world wide.

Does Lenovo offer payment plans for businesses?

We offer a no-deposit, no-cash outlay commercial rental option for purchases of more than $990. You will need to complete an online application form AFTER you have ordered your product. For more information, please refer to Lenovo's Commercial Rental Policy.

Where is my invoice?

When we ship your order,we'll send you an email with your official invoice.Unfortunately, we do not provide an invoice at the time of delivery with the courier. You may also download the invoice directly throught Order Visibility Portal (OVP) once order has shipped. Click here to login

How do I change the shipping name and address in invoice?

Please email Billing Adjustment team, pcdaba_my@lenovo.com

Do I need an account to checkout?

It's entirely up to you whether you choose to create an account or checkout as a guest.

Guest checkout is a speedy way to make a one-time purchase, but we won't store your billing and shipping information. You'll need to enter this again for any future purchases.

Of course we'd love to see you create a Lenovo account or subscribe for email updates on exclusive offers and exciting new product launches. It's your choice.

How do I create a Wishlist?

You can start a Wishlist by clicking on the heart icon on any page through any device. The heart icon is located on the upper right corner of a product image and next to the "Add to Cart" button on a product detail page. You can also create a Wishlist first from the main menu, then add products as you continue browsing the website. Please be advised that Wishlist helps you create personalised collections of desired products for later purchases. Adding a product to a Wishlist doesn't hold or reserve the product. It also doesn't lock the price.

Do I need to have a Lenovo account to create a Wishlist?

No, you don't need a Lenovo account to create a Wishlist. However, we strongly recommend that you sign in or create a Lenovo account for free to enjoy more benefits, such as creating multiple Wishlists and sharing Wishlists. You will never have to worry about expiration dates.

Can I have more than one Wishlist at a time?

A Lenovo account holder can create or receive up to 15 lists. Guests are limited to one Wishlist.

How many products can I add to a Wishlist?

You can have up to 30 items per Wishlist.

Will my Wishlist expire?

A Wishlist created under a Lenovo account will never expire. If you create a Wishlist as a guest, your list will only be stored for 30 days. Because of browser cookies, the Wishlist won't be available when using different browsers. Additionally, if you clear cache/browsing history, you will also delete browser cookies along with your Wishlist data.

How do I manage my Wishlist?

To customise your Wishlists, sign into your Lenovo account. Go to My Account and choose Wishlist. You will see all the Wishlists you've created on the Wishlist homepage. You can use sort or search to easily find products you've saved. You can compare the products on your Wishlists or add them directly to cart. You also have the flexibility to move products to a different list, rename Wishlists and remove products. However, when you delete a Wishlist, information will be permanently removed. If the intention is to revoke access to a shared Wishlist, changing the Wishlist setting to "Private" will prevent other people from viewing it.

Can I share my Wishlist?

To share a Wishlist, you must sign in or create a Lenovo account. After logging in, go to Wishlist Homepage under My Account. Select the Wishlist you want to share with others by clicking the email icon. Make sure the Wishlist is set to be "Public". A public Wishlist can be shared with up to 15 people. Your recipients will receive an email with a direct link to view and purchase from the shared Wishlist. They won't be able to make changes.

How do I change the setting of a Wishlist?

After logging into your Lenovo account, go to My Account-Wishlist. Click the gear icon on the lower right corner. You can adjust the setting in the pop-up window. If you change the setting of a Wishlist from Public to Private after sharing with others, your recipients will no longer be able to view the content.

I have problems accessing a Wishlist shared with me.

There could be a couple of reasons why you are having issues accessing a Wishlist that's been shared with you. The owner may have changed the setting to "Private" or deleted it. If the owner changes the name of the Wishlist, it will have no impact on your access. If you believe there are technical issues after verifying with the Wishlist owner, please contact our Customer Care. Our team will be here to assist you.

If someone purchases a product from my shared Wishlist, will I be notified?

No, you will only receive order confirmation on your own purchases.

What happens if a product on a Wishlist becomes unavailable?

When products become unavailable, they will be greyed out, instead of being automatically removed from the Wishlist. A message will be displayed to tell you either the product is temporarily out of stock or permanently discontinued.