Pro Tier Benefits
• Save up to an extra 3% on Think everyday pricingPlus Tier Benefits
• Save up to an extra 5% on Think everyday pricingElite Tier Benefits
• Save up to an extra 8% on Think everyday pricingLenovo Pro Business Store
Lenovo Education Store
Lenovo Pro Business Store
Lenovo Education Store
Lenovo Pro Business Store
Lenovo Education Store
Lenovo Pro Business Store
Lenovo Education Store
Lenovo Pro Business Store
Lenovo Education Store
Sign in / Create Account
Keep track of your wishlist, orders, and My Lenovo rewards, all in one place
Access your orders, subscriptions, saved carts, rewards balance, and profile
Create a wishlist of your favorite products
View & track your orders
Register your product and/or update your warranty dates
Sign out
Sign in / Create Account
Keep track of your wishlist, orders, and My Lenovo rewards, all in one place
Access your orders, subscriptions, saved carts, rewards balance, and profile
Create a wishlist of your favorite products
View & track your orders
Register your product and/or update your warranty dates
Sign out
Sign in / Create Account
Keep track of your wishlist, orders, and My Lenovo rewards, all in one place
Access your orders, subscriptions, saved carts, rewards balance, and profile
Create a wishlist of your favorite products
View & track your orders
Register your product and/or update your warranty dates
Sign out
Sign in / Create Account
Keep track of your wishlist, orders, and My Lenovo rewards, all in one place
Access your orders, subscriptions, saved carts, rewards balance, and profile
Create a wishlist of your favorite products
View & track your orders
Register your product and/or update your warranty dates
Sign out
Sign in / Create Account
Keep track of your wishlist, orders, and My Lenovo rewards, all in one place
Access your orders, subscriptions, saved carts, rewards balance, and profile
Create a wishlist of your favorite products
View & track your orders
Register your product and/or update your warranty dates
Sign out
Laptops
Desktops
Workstations
Gaming
Tablets
Monitors
Accessories and Software
Support & Solutions
Warranty Lookup
PC Services
Data Center Services
Solutions
Support
Lenovo Pro Business Offer 20% OFF | Join us to get up to $6,000 Welcome Discount + Free Gift!
Back to School | Join Lenovo Education to enjoy up to 40% Discount for students & teachers. SheerID is applicable.
PC Up to 30% off | Selected models are on sale in stock, and the fastest delivery is 3 days! Free shipping site-wide, no minimum spend.
Need Help? Call 2593 0388 or Chat with us now! Contact Us
11.11 Crazy Deals | Laptop Starting at $1798! Get $400 supermarket vouchers! 11.11 Deals
RMA is a process that allows you to return a faulty or defective product for repair, replacement, or refund.
To initiate an RMA, you usually need to contact customer support from the purchase of the product. They will guide you through the necessary steps and provide you with an RMA number.
An RMA number serves as a unique identifier for your return request. It helps them to track and process your return efficiently. Without an RMA number, your return may get delayed or even rejected.
Typically, RMA is applicable for products that are covered under warranty or have a defect or damage that occurred during normal use. However, not all products may be eligible for RMA, especially if they are non-refundable or fall outside the warranty period.
When submitting an RMA request, you should provide details such as the product's serial number, purchase date, description of the problem, and any supporting documentation like photos or videos showcasing the issue.
After submitting an RMA request, they will review your request and determine if it meets their criteria for return or repair. They may ask for additional information or troubleshooting steps before approving the RMA.
The shipping cost for returning a product through RMA varies depending on the policies. In some cases, they may provide a prepaid shipping label, while in others, you may be responsible for covering the shipping expenses.
The duration of the RMA process can vary depending on the internal procedures. It generally takes a few days to a few weeks, depending on factors like product availability, repair complexity, and shipping times.
Yes, if your product is deemed eligible for return, you may have the option to receive a replacement unit or a refund. The specific resolution offered will depend on the policies and the nature of the issue.
If your RMA request gets denied, you can reach out to the customer support team to inquire about the reason behind the denial. They may provide further clarification or suggest alternative solutions to resolve the issue.
Yes, most of them provide a tracking system that allows you to monitor the status of your RMA. This enables you to stay informed about the progress of your return, repair, or replacement.
RMA processes are typically available worldwide, but the specific policies and procedures may vary between countries and regions. It is advisable to check to understand their RMA process in your location.
If your product is no longer under warranty, the RMA process may not be applicable. However, you can still contact customer support to inquire about potential repair options or alternatives.
Returning software or digital products through RMA may not always be possible or applicable. Often, these products come with specific licensing terms and conditions that restrict returns or refunds. It is best to review the terms of your purchase or contact customer support for guidance.
RMA and warranty are closely related but have distinct differences. RMA refers to the process of returning a faulty product, while a warranty is a guarantee provided to cover repairs or replacements within a specified period. RMA is the mechanism through which you can exercise your rights under the warranty.
No, RMA is typically designed for returning products that have a defect or damage. It is not intended for returning products due to buyer's remorse or simple dissatisfaction. However, some may have additional return policies that allow returns for other reasons.
While it's generally recommended to keep the original packaging when returning a product, it may not always be mandatory for using RMA. However, having the original packaging can help protect the product during transit and make the return process smoother.
If the exact product you want to return is no longer in stock, they will usually offer alternatives, such as a similar model or an upgraded version. They may also provide a refund or store credit as an alternative solution.
If the replacement product you receive is also faulty, you should contact customer care immediately to inform them of the issue. They will guide you through the necessary steps to rectify the situation, which may involve initiating a new RMA or exploring alternative solutions.
If your RMA request exceeds the warranty period, it may be more challenging to get a repair or replacement for free. However, it's still worth reaching out to customer support as they may offer alternative solutions or provide repair services at a cost.
In most cases, RMA requests are non-transferable and can only be initiated by the original purchaser. However, there may be exceptions in certain circumstances. It's best to contact customer support to inquire about any possible options for transferring an RMA.
Yes, RMA processes are usually available for products purchased internationally. However, there may be variations in the specific procedures and policies between different countries and regions. It's recommended to check with the website to understand their international RMA process.
The ability to exchange a product for a different model using RMA depends on their policy. Some may allow exchanges, while others may only offer repairs or replacements of the same model. Check their terms and conditions or contact customer support for clarification.
Refunds through RMA are typically provided in cases where the product cannot be repaired or replaced. However, the specific refund policies may vary between models. It's recommended to review their terms or discuss customer support.
While every effort has been made to ensure accuracy, this glossary is provided for reference purposes only and may contain errors or inaccuracies. It serves as a general resource for understanding commonly used terms and concepts. For precise information or assistance regarding our products, we recommend visiting our dedicated support site, where our team is readily available to address any questions or concerns you may have.
Save big with our top doorbuster deals. Our selections offer the best combination of value and discounts on popular products.
Shop now >Free-to-join for businesses of any size or maturity. Get free welcome gift and exclusive business pricing on Lenovo's entire catalog, get 1-on-1 help from tech advisors, and access to multiple member perks!
Learn more >Signup for Lenovo email notifications to receive valuable updates on products, sales, events, and more...
Sign up >