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Shipping and Delivery
Lenovo eShop uses local courier as its standard carrier for all last mile deliveries. It may take an extra 2 – 3 business days for our courier to deliver your order to you after it has arrived our Hong Kong warehouse.
We appreciate your kind understanding that the delivery of monitors and accessories may come separately
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Lenovo offers a variety of payment options for purchases made on Lenovo eShop, including VISA, Mastercard, American Express and Direct Deposit
For credit card orders
A HKD1 pre-authorization will be requested on your credit card for security verification, it will be cancelled and returned to your credit card immediately.
We will authorize the order total amount on your credit card, this authorization will be expired in 7-15 days and we will re-authorize after the expiry. The first authorized credit will be returned to your credit card.
For full payment order, Lenovo will charge you officially ONLY when your product has been shipped. If your order contained two or more items, payment may be charged separately.
For installment order,please click here for your information.
For wire transfer orders
We can only process your order after we receive your bank transfer payment. Please send your bank receipt to hkcs@lenovo.com with your order number (429XXXXXXX) after bank transfer is completed.
For Direct Deposit orders
Please send your bank receipt to hkcs@lenovo.com with your order number (429XXXXXXX) after payment has been deposited to our bank account
Please deposit the amount to:
Account name: Lenovo (Hong Kong) Ltd
Bank name: Citibank N.A.HK
SWIFT BIC: CITIHKHX
Bank Code: 006
Beneficiary Account No: 3906-the last 5 digits of your order number^
^if your order no. is 4600012345, you will deposit to account no. 3906-12345
Lenovo eShop Exchange Procedure:
All Lenovo computer products purchased are non-exchangeable and non-refundable. (Please refer to the Return/Exchange Policy.)
All Lenovo computer products purchased are entitled to a 7-day free exchange service for defective products. If you wish to apply for an exchange, please follow the steps below:
Contact the Lenovo customer service representative within 7 days of receipt to arrange for an on-site inspection service or an inspection at the store depending on the product and situation.
After-sales service hotline: 25930388 press 2 (Monday to Friday from 9:00 am to 6:00 pm)
After-sales service email: hkcs@lenovo.com
Based on the inspection results, if the product fails to meet the factory requirements, Lenovo will proceed with the exchange procedure.
All exchanges and inspections can only be arranged through contacting the Lenovo customer service. Stores cannot arrange for related inspections and replacements.
The product must be in its original packaging and accompanied by all accessories and manuals. If the product is missing any accessories or damaged, Lenovo reserves the right to refuse the exchange.
The exchanged product must be the same as the original product. Only in the case of original product shortage can a different product be exchanged with the need to pay the price difference.
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