Where can I buy a Lenovo product?

Lenovo.com sells its complete product range online. This means you will always get the latest model, built to your exact needs-delivered to your door free of charge.

Where can I buy Lenovo products for my business?

Lenovo has an extensive and knowledgeable network of business partners who are available to help you choose from a range of PCs, accessories and unique technologies. To find your nearest authorised Lenovo corporate reseller.

How do I configure a laptop for purchase?

Many of Lenovo's computers can be customised to suit your exact requirements. You can choose the processor, operating system, hard drive, memory, warranty or accessory that's right for you.

I'm finding it hard to choose the PC that's right for me. Is there any easier way?

You can narrow down your choice based on price, screen size, processor, operating system, weight or usage.

What are eCoupons and where do I find them?

eCoupons are discount codes that you enter at the checkout to get our current discounts, special offers and deals. eCoupons can be found on select products in our online store and deals pages, as well as on our affiliate partner sites. We also send out our latest eCoupon offers by email to our subscribers, so be sure to sign up to save.

Do I need an account to checkout?

It's entirely up to you whether you choose to create an account or checkout as a guest.

Guest checkout is a speedy way to make a one-time purchase, but we won't store your billing and shipping information. You'll need to enter this again for any future purchases.

Of course we'd love to see you create a Lenovo account or subscribe for email updates on exclusive offers and exciting new product launches. It's your choice.

What are the benefits of creating an account and how do I do this?

By creating an account, you will be able to view your previous orders, create multiple shipping destinations and check the status of your delivery. You'll only need to enter your details once and you'll be ready to make a speedy checkout.

Create an account

How do I modify my account details?

Just click on the My Account link located in the top right hand corner of our site. Sign in with your User ID and password, make the changes you want and save them.

How do I reset my password?

If you've forgotten your password, no problems.We can generate a new one and email it to you.

Forgot my password

You can also change your password by logging in to your Lenovo account.

Is ordering online safe?

Our website uses 128-bit encryption-one of the most powerful encryption standards available-to protect all sensitive information that you transfer to us.

Is ordering online safe?

Please visit our Lenovo's Privacy Policy Policy page for detailed information on how we handle your sensitive information.

Where can I register my new Lenovo product?

If you have a Lenovo.com account, simply login and choose Register a New Product.

If you don't have a Lenovo.com account, please visit Product Registration.

How can I check the status of my warranty?

We have a Warranty Status Lookup tool that will answer this question. You'll need to enter your product Serial Number to do this. Once you've checked the status, you can also upgrade or extend your warranty.

Where do I go for Technical Support?

The best place to start is at the Lenovo.com support section, which includes resources such as drivers, software, manuals, self-help sections and tips submitted by Lenovo community members.

Additional helpful support from Lenovo customers and others can be found in the Lenovo forums.

If you still can't find what you need,you may browse our support list to locate a phone number to call a Lenovo representative.

How do I order parts?

For current or recent-generation systems, please visit Accessories & Upgrades to order common replacements such as batteries,adapters, hard drives and memory.

Alternatively, you may also visit Lenovo Support site to purchase field replaceable parts associated with your product Serial Number.

How do I check the status of my order?

You can view your order status in one of two ways.

If you're a registered Lenovo.com customer, simply login to My Account and click View my Orders.

Alternatively, you may check your order by visiting our Order Status page.

Shipping and Delivery

Lenovo eShop uses local courier as its standard carrier for all last mile deliveries. It may take an extra 2 – 3 business days for our courier to deliver your order to you after it has arrived our Hong Kong warehouse. We appreciate your kind understanding that the delivery of monitors and accessories may come separately.
The displayed delivery lead time on the website is an estimated time, and any changes to the delivery time will not be notified. Orders cannot be canceled or exchanged due to changes in the delivery time.

What are the delivery charges?

Lenovo offers free standard shipping to addresses in Hong Kong.We want your shopping experience with us to be risk-free and hassle-free.

Will you send me an email to confirm that you've received my order?

Absolutely. As soon as we receive your order, we'll let you know.Your order will be accepted when we ship the product or deliver the service to you. For further information, please read our Terms and Conditions for Online Sales.

How can I track the delivery of my package?

Once you've received your confirmation email with your order number, you will be able to login in track your delivery through our courier's website.

Can I have my purchase shipped overseas?

Unfortunately, no. We're unable to ship orders internationally from outside Hong Kong due to export restrictions and policies. However, we have online stores throughout the world, so it's easy to order from Lenovo.com for your destination country.

Does Lenovo ship to PO box addresses?

We need someone to sign for delivery, so we can't ship to PO Boxes.

What happens if I'm not at home when your courier arrives?

Our courier service team would call you before they come to the address.

What payment methods can I use?

Lenovo accepts Visa and MasterCard.

Does Lenovo accept credit cards issued outside Hong Kong SAR?

We accept cards issued worldwide.

Does Lenovo offer payment plans for businesses?

Sorry we are not offering this service at the moment.

Can I change or cancel my order after it's been placed?

We start to build your computer shortly after your order is placed. It's not always possible to cancel these types of orders, so it's best to check with our customer service team as soon as possible if you change your mind.

Return/Exchange Policy

All products purchased or ordered from Lenovo eShop or brand store are non-cancellable, non-returnable, and non-exchangeable once confirmed. If you find any Missing, Wrong, Damaged, or Cosmetic (MWDC) issues upon receiving the product, please contact Lenovo eShop customer service representative within 7 days of receiving the product for assistance. For customers who choose to pick up their orders in-store, the 7-day notification period starts from the day the product arrives at the store, not the date the customer picks up the product. Only after Lenovo eShop inspects and confirms the product is defective, the product is eligible for exchange. Lenovo reserves the right to refuse an exchange for products with 5 or fewer dead pixels, or those that are intentionally damaged or have minor cosmetic damage that does not affect main functions. All intentionally damaged only accept report on the 1st of stock receive day.

Lenovo eShop reserves the right to inspect and verify reported issues, as well as make the final decision for any compensation regarding the reported issues.

After-sales service hotline: 25930388 press 2 (Monday to Friday from 9:00 am to 6:00 pm)
Based on the inspection results, if the product fails to meet the factory requirements, Lenovo will proceed with the exchange procedure.
All exchanges and inspections can only be arranged through contacting the Lenovo customer service. Stores cannot arrange for related inspections and replacements.
The product must be in its original packaging and accompanied by all accessories and manuals. If the product is missing any accessories or damaged, Lenovo reserves the right to refuse the exchange.
The exchanged product must be the same as the original product. Only in the case of original product shortage can a different product be exchanged with the need to pay the price difference.
In the event that product availability is impacted due to supply issues, the system will automatically cancel orders and provide refunds, with customers being notified via email. However, Lenovo does not extend the same discount offer to alternative products.

What is your return policy?

Please visit our T&C page for details, or contact our customer service

How do I return an item?

It's simple. Just contact us and our friendly customer service team will create a Return Sales Order(RSO). For more details, please refer to our Terms&Condition.

What payment methods can I use?

Lenovo accepts Visa, MasterCard, Union pay,Alipay, We chat pay, Alipay HK, BOC instalment, HSBC instalment, Amex and bank.

Does Lenovo accept credit cards issued outside Hong Kong?

We can accept cards issued world wide.

Does Lenovo offer payment plans for businesses?

We offer a no-deposit, no-cash outlay commercial rental option for purchases of more than $990. You will need to complete an online application form AFTER you have ordered your product. For more information, please refer to Lenovo's Commercial Rental Policy.

Do I need an account to checkout?

It's entirely up to you whether you choose to create an account or checkout as a guest.

Guest checkout is a speedy way to make a one-time purchase, but we won't store your billing and shipping information. You'll need to enter this again for any future purchases.

Of course we'd love to see you create a Lenovo account or subscribe for email updates on exclusive offers and exciting new product launches. It's your choice.

What is Lenovo Family Hub?

The Lenovo Family Hub is the central hub for all your family's needs, offering a wide range of features. From device management to family Wishlist features, it serves as the focal point for all family-related activities. This all-inclusive platform offers a user-friendly interface including purchasing capabilities for teenagers on lenovo.com.

How to create a Lenovo Family Hub?

To create a Lenovo Family Hub account, you must possess a Lenovo ID. Once you've logged in or created your Lenovo account, you'll discover the 'Create Family Hub with Lenovo' option to initiate the process. By default, you will assume the role of the Head of Household for Lenovo Family Hub.

Are there any limitations when it comes to setting up a Lenovo Family Hub account?

Setting up Lenovo Family Hub is entirely free and open to anyone with a Lenovo ID. The sole restriction is that each family account can accommodate a maximum of 7 active members, in addition to the Family Manager.

What are the account types available within Lenovo Family Hub? How do they differ from each other?

Lenovo Family Hub offers three types of accounts. Each Family Hub must have a designated Head of Household who serves as the Family Manager. Apart from the Head of Household, associated accounts can be either Teens or Adults. Teen accounts, created within the Lenovo Family Hub for members aged 13 to 17 (depending on country), have the capability to make purchases on Lenovo.com. However, certain restrictions apply, necessitating that their purchases and account management be overseen by the Family Manager. Please refer to Teens Account Management for further details. Adult profiles operate as individual adult Lenovo accounts, and may also be associated with a family account and have access to additional features.

Will I be able to deactivate the Lenovo Family Hub after it has been created?

Yes. If you ever decide to deactivate your Lenovo Family Hub, you have the flexibility to do so at any time. Just go to “My Family Details” within “My Family Hub”, and then click on the Gear icon positioned in the upper right corner to access the "Deactivate Family Hub" option. Once deactivated, everyone under the Family Hub will be notified of this change.

How do I invite individuals to join my Family account?

After successfully establishing your family account, proceed to the My Family Hub section within the Family Hub interface. Additionally, you will receive a welcome email upon completing the Lenovo Family Hub creation process. Clicking the View Family Hub button in the email will direct you to access the 'Invite a Family Member' option.

Adult profile requests only require a name and email address. Teen profiles require name, email, and month/year of birth. If you're inviting an individual to join your Family account, you will be required to review and agree to the Terms & Conditions and Lenovo Family Hub Privacy Statement before sending the invitation. Recipients will then receive email notifications with the option to either accept or decline the invitation after reviewing and agreeing to the Terms & Conditions and Lenovo Family Hub Privacy Statement.

What is the process for joining a Lenovo Family Hub?

To become a member of a Lenovo Family Hub, you can only do so through an invitation. The Family Manager for the Lenovo Family Hub must send you an invitation via email. By clicking the link provided in the invitation, you can then choose to either register your Lenovo account or create one under the Lenovo Family Hub. The Family Manager will be notified once you accept the invitation. For a newly created Lenovo ID, a separate confirmation email will be sent to confirm the account creation. For Teens, the Family Manager will have to provide the payment method and shipping address to complete the registration process.

How can I determine whether my invitation has been accepted?

After sending an invitation, you can easily track its status on your My Family Hub page. The status of each invitation, categorized as Recent, Pending, or Invitation Expired, will be prominently displayed alongside the name of the invitee, providing clear visibility into the acceptance process. Additionally, you'll receive email notifications once an invitation has been successfully accepted.

How long is the invitation good for? What happens when an invitation expires?

The invitation to join is valid for 30 days. When an invitation expires, the invitee will no longer have the option to join your Lenovo Family Hub. Nevertheless, the Family Manager retains the flexibility to resend the invitation.

Is it mandatory to upload photos?

Adult users are not required to upload a photo. This feature is unavailable for Teen accounts.

Is it possible to transfer the Family Manager role to a different member?

Yes. To appoint a different member within your Family Hub as the Family Manager, follow these steps: Log in and access My Family Hub, then navigate to My Family Details. Click on the Gear icon located in the upper right corner. From the drop-down menu, select Reassign Family Manager and confirm your choice. It's important to ensure that the person you intend to designate as the new Family Manager is already a part of your Lenovo Family Hub before making this assignment. The Family Manager cannot be a Teen account. The newly assigned member will be notified once the change is completed.

Can I opt to leave Lenovo Family Hub after joining?

Yes. Regardless of the type of account you possess, you have the freedom to leave at any time. To do so, visit My Profile and locate the Deactivate Account option. Upon confirming your deactivation, both you and the Family Manager will receive a confirmation email.

Can I rejoin a Family Hub after leaving?

Certainly! You can rejoin the Family Hub at any time by accepting a new invitation sent by the Family Manager.

What happens after the Teen reaches the age of 18?

Any time after a teen reaches the age of 18, it is up to the Family Manager to decide whether to keep or remove the Teen account from the Lenovo Family Hub. In addition, the teen profile can opt-in to an adult profile.

How can I keep track of all orders placed by members within the Family Hub?

To access your family order history, navigate to My Family Hub within My Account and click on View Order History under My Family Orders. For enhanced convenience, you can streamline your search by filtering results based on date, order owner, and store name.

Does creating a Teen account with a default payment method enable orders to be placed without any restrictions?

It depends. When creating a Teen account, the Family Manager is required to choose whether to allow Teen account orders without review, or to require review of all orders placed by that Teen account. Hence, it is at the discretion of the Family Manager to decide whether to review all orders made by Teens or grant them the freedom to place orders without the need for review.

How can I be aware if a family member has made an order?

When a member places an order, the Family Manager will see the order and its status under My Family Orders. If the order is placed by a Teen member, the Family Manager will promptly receive an email notification requesting approval or notifying of purchase – if the Family Manager selected to manually review all orders. Additionally, you can easily locate pending orders at the top section of the My Family Orders page.

What is the order approval process?

There is only an order approval process if the Family Manager selects to manually review all orders placed by a particular Teen account. For Teen accounts subject to manual review, when a Teen places an order, the Family Manager receives an email notification and can subsequently review the order's particulars, encompassing the product, quantity, payment method, and shipping address. Upon clicking Review Order in the email, the Family Manager is directed to the My Family Orders page, where they can proceed to either approve or reject the order. Furthermore, the Family Manager has the option to leave a comment explaining the rationale behind their decision for the Teen. If no action is taken by the Family Manager within three (3) days, the Teen’s order will be automatically canceled.

If I delete a member, will I still have access to view the order history associated with that member?

Yes. Any orders made by a member through the Family Hub will continue to be displayed in the Family Hub Order History, even after their account has been removed from the Family Hub.

How do I find all devices and related information that have been added to the Lenovo Family Hub?

Navigate to My Family Hub from My Account and select My Family Devices. In this section, you can organize the list by sorting or searching devices using keywords, owner names, or warranty status. Additionally, if you need assistance with a particular device, you can click on Get Support to connect with our Tech Support Team.

How do I add devices to the Lenovo Family Hub?

Adding devices to the Lenovo Family Hub is simple. Access My Family Hub from My Account, and within the My Family Devices section, click on Add a Device. Alternatively, you can click Add Device from the Manage Family Devices page. You also have the option to customize the nickname for each device while assigning it to a family member.

How do I edit devices that are already added to the Lenovo Family Hub?

To edit devices that are already added to the Lenovo Family Hub, access My Family Hub from My Account. Click My Family Devices and then choose Manage Family Devices. Locate the device you want to modify and click Edit. You can make changes to the product, owner, and its nickname. Note that when you change the device owner, the newly assigned person will receive a notification.

How do I remove devices from the Lenovo Family Hub?

Access My Family Hub through My Account, then click My Family Devices. From there, choose Manage Family Devices. Under each device, you'll find the Delete option. Be sure to confirm your selection to finalize this action.

How do I associate or reassign each device to the family member under the Lenovo Family Hub?

To associate or reassign a device to a family member within the Lenovo Family Hub, go to My Family Hub from My Account and locate the My Family Devices section. Click on Manage All Family Devices to view all the devices added to the Family Hub. Simply drag and drop the device to the module with the name of the new owner you wish to associate the device with. Please note that when you change the device owner, the newly assigned person will receive a notification.

How to set up default payment and shipping addresses for a Teen account?

Setting up default payment and shipping addresses for a Teen account is a straightforward process. After the Teen account accepts the invitation to join the Family Hub, a confirmation email is sent to the Family Manager. In the email, the Family Manager is asked to provide the default payment method and shipping address for the Teen's use. It's important to emphasize that Teens do not have the ability to modify this information.

How to change payment method and shipping address for a Teen account?

Updating the payment method and shipping address for a Teen account is a feature reserved for the Family Manager. To initiate these modifications, access My Family Hub within My Account, locate the preferred Teen account in the My Family section, and select Order Preference. From there, you can update the default payment method or shipping address, either by choosing from a drop-down menu or manually entering new information. Be sure to save all changes once you've completed the updates. It is also important to note that changes made after order submission will not apply to pending orders. To reflect updated information, a new order must be placed. If a payment method is shared with a Teen account, it cannot be deleted or removed unless the Family Manager sets a new default payment method for the Teen account.

Can Teens modify the default payment method or shipping address during checkout?

No, Teens can only use the pre-selected default payment and shipping address when placing orders. Any changes to these details must be handled by the Family Manager. If Teens need to request last minute changes, they can do so by leaving a comment for the Family Manager. However, it's important to note that changes made after order submission will not apply to pending orders. To reflect updated information, a new order must be placed.

Does creating a Teen account with a default payment method enable orders to be placed without any restrictions?

No, the decision lies with the Family Manager. The Family Manager can choose to either manually review and approve or reject all orders made by a Teen account, or grant the Teen account the right to place orders without the need for review.

What happens when a Teen Places an order?

When a Teen member initiates an order, the Family Manager will receive an email notification promptly. If approval is required, the Family Manager can approve or reject. Furthermore, all pending orders can be found in the top section of the My Family Orders page for the Family Manager.

What is the order approval process for a Teen account?

There is only an order approval process if the Family Manager selects to manually review all orders placed by a particular Teen account. For Teen accounts subject to manual review, all orders initiated by a Teen account require approval from the Family Manager. Once an order is placed by the Teen account, the Family Manager receives an email notification and can subsequently review the order's particulars, encompassing the product, quantity, payment method, and shipping address. Upon clicking Review Order in the email, the Head of Household is directed to the My Family Orders page, where they can proceed to either approve or reject the order. Furthermore, the Head of Household has the option to leave a comment explaining the rationale behind their decision to the Teen. If no action is taken by the Family Manager within three (3) days, the Teen’s order will be automatically canceled.

How can a Teen member check the status of their placed orders?

The Teen can track the status of their orders by monitoring the Order Details page. After the Family Manager reviews and responds to the order request, the status will be updated on this page and conveyed through an email notification. If the Family Manager leaves a comment, it will also be visible on the order details and included in the email. Once an order is approved, it will proceed automatically with order preparation and shipping. Both the order owner and the Family Manager will be kept informed of the progress.

How to remove a Teen account?

To remove a Teen from your Family Hub, log in to your Lenovo account and access My Family Hub. Locate the Teen you wish to remove in the My Family Members list, then click Delete, located in the lower right corner below their name. Confirm the action by clicking Confirm. Alternatively, you can simply drag and drop the module with their name off the list. Upon completion of the removal, a confirmation email will be sent to you, and the Teen being removed will also receive a notification of this change via email. It is important to note that even though the Teen will no longer be able to use the payment method initially assigned to the account, all previously approved open orders will still be fulfilled.

What happens to a Teen account when the Teen reaches the age of 18?

Any time after a teen reaches the age of 18, it is up to the Head of Household to decide whether to keep or remove the Teen account from the Lenovo Family Hub. When removed from the Lenovo Family Hub, the Teen still has the option to create a new, regular individual account.

How do I create a Wishlist?

You can start a Wishlist by clicking on the heart icon on any page through any device. The heart icon is located on the upper right corner of a product image and next to the “Add to Cart” button on a product detail page. You can also create a Wishlist first from the main menu, then add products as you continue browsing the website. Please be advised that Wishlist helps you create personalised collections of desired products for later purchases. Adding a product to a Wishlist doesn't hold or reserve the product. It also doesn't lock the price.

Do I need to have a Lenovo account to create a Wishlist?

No, you don't need a Lenovo account to create a Wishlist. However, we strongly recommend that you sign in or create a Lenovo account for free to enjoy more benefits, such as creating multiple Wishlists and sharing Wishlists. You will never have to worry about expiration dates.

Can I have more than one Wishlist at a time?

A Lenovo account holder can create or receive up to 15 lists. Guests are limited to one Wishlist.

How many products can I add to a Wishlist?

You can have up to 30 items per Wishlist.

Will my Wishlist expire?

A Wishlist created under a Lenovo account will never expire. If you create a Wishlist as a guest, your list will only be stored for 30 days. Because of browser cookies, the Wishlist won't be available when using different browsers. Additionally, if you clear cache/browsing history, you will also delete browser cookies along with your Wishlist data.

How do I manage my Wishlist?

To customise your Wishlists, sign into your Lenovo account. Go to My Account and choose Wishlist. You will see all the Wishlists you've created on the Wishlist homepage. You can use sort or search to easily find products you've saved. You can compare the products on your Wishlists or add them directly to cart. You also have the flexibility to move products to a different list, rename Wishlists and remove products. However, when you delete a Wishlist, information will be permanently removed. If the intention is to revoke access to a shared Wishlist, changing the Wishlist setting to “Private” will prevent other people from viewing it.

Can I share my Wishlist?

To share a Wishlist, you must sign in or create a Lenovo account. After logging in, go to Wishlist Homepage under My Account. Select the Wishlist you want to share with others by clicking the email icon. Make sure the Wishlist is set to be “Public”. A public Wishlist can be shared with up to 15 people. Your recipients will receive an email with a direct link to view and purchase from the shared Wishlist. They won't be able to make changes.

How do I change the setting of a Wishlist?

After logging into your Lenovo account, go to My Account – Wishlist. Click the gear icon on the lower right corner. You can adjust the setting in the pop-up window. If you change the setting of a Wishlist from Public to Private after sharing with others, your recipients will no longer be able to view the content.

I have problems accessing a Wishlist shared with me.

There could be a couple of reasons why you are having issues accessing a Wishlist that's been shared with you. The owner may have changed the setting to “Private” or deleted it. If the owner changes the name of the Wishlist, it will have no impact on your access. If you believe there are technical issues after verifying with the Wishlist owner, please contact our Customer Care. Our team will be here to assist you.

If someone purchases a product from my shared Wishlist, will I be notified?

No, you will only receive order confirmation on your own purchases.

What happens if a product on a Wishlist becomes unavailable?

When products become unavailable, they will be greyed out, instead of being automatically removed from the Wishlist. A message will be displayed to tell you either the product is temporarily out of stock or permanently discontinued.

How does Lenovo protect the information of my teen?

At Lenovo, safeguarding privacy is our top priority. We employ multiple layers of protection to ensure the security of your teen’s personal information. We offer full transparency through our privacy policy, which is provided (A) to the Family Manager at the creation of the Family Hub account and at the time they enroll a Teen account and (B) to the Teen via the invitation. Family Hub Teen accounts cannot be created without the teen agreeing to do so. See Lenovo’s Lenovo Family Hub Privacy Statement for more details.