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Lenovo (Hong Kong) Limited Removal Service Terms and Conditions and IMPORTANT NOTICE FOR YOUR ORDER

Lenovo (Hong Kong) Limited Removal Service Terms and Conditions (“Terms and Conditions”)

1.Applicable conditions

Customers who purchase computers andmonitors(“Products”),as specified in the Producer Eco-ResponsibilityOrdinance,from the company can request free removal service for the sametype and quantity of used electrical appliances(only applicable to the sametype of regulated electrical appliances 1.&2.).

2. Location

Any premises in Hong Kong.

3. When to make request

Customers can request removal service by visiting www.lenovo.com/hk/en/alba/apply within 3 days after the transaction*. Late requests will be deemed as norequests for the removal service.
* Transaction means the date that thecompany accepts the order from the Customer for Products.

4. Timing of the removal service

(a) Under normal circumstances, 3 workingdays*are required for arranging the removal service.
(b) The old items at the customers’designated locations will be removed on the date agreed by the Company and thecustomers.
(c) No removal service is available onSundays and public holidays.
* Working days: Monday to Saturday,excluding public holidays.

5. Remarks

(a) The removal service should be separatedfrom the delivery and installation service. The old items pending removal canbe removed in advance or placed temporarily at the premises for collectionlater as appropriate. Customers can contact us for arrangement.
(b) The old items will not be returnedonce collected.
(c) The old items must stand-alone and befreed from other connections or obstacles.
(d) If the old items have serious hygieneissues (e.g. rancid foods, presence of cockroaches and ants, etc.), our staffwill have the right not to remove such items, and there will be no more freeremoval service for the customers.
(e) Customers shall give no less than 2working days' notice in respect of any request for change of delivery time,date and/or place.
(f) In the event of a Black RainstormWarning / Tropical Cyclone Warning Signal No. 8 or above, the removal servicewill be suspended and rescheduled.
(g) The company shall not be liable forany delay, suspension or rescheduling due to traffic or adverse weatherconditions or other factors.
(h) All personal data are for the purposeof arranging removal service for the old items only and the company shallcomply fully with the obligations and requirements of the Personal Data(Privacy) Ordinance (Cap. 486).
(i) Customer shall safeguard Customerdata (including but not limited to confidential information, passwordprotection, encryption, data backup, etc.) prior to the removal services. In no event shall Lenovo assume any risk orliability whatsoever including but not limited to any data loss or databreach.
(j)In case of any disputes, the decision of the company shall be final.
(k) If there is anyinconsistency or ambiguity between the English version and the Chineseversion of the Terms and Conditions, the English version shall prevail.

1. Computers, generally includingpersonal computer, desktop computer, tablet computer, laptop computer.
2. Monitors not having the function ofstoring electronic data or computing, the size of the display screen is not smallerthan 5.5 inches (measured diagonally) but not exceeding 100 inches (measureddiagonally).

Order Cancellation and Adjustment

Lenovo eShop does NOT accept order cancellation or adjustment once the order is placed. Please confirm your order details before checking out

Shipping and Delivery

Lenovo eShop uses local courier as its standard carrier for all last mile deliveries. It may take an extra 2 – 3 business days for our courier to deliver your order to you after it has arrived our Hong Kong warehouse.We appreciate your kind understanding that the delivery of monitors and accessories may come separately.
"The displayed delivery lead time on the website is an estimated time, and any changes to the delivery time will not be notified. Orders cannot be canceled or exchanged due to changes in the delivery time."

Lenovo Return/Exchange Policy

All products purchased or ordered from Lenovo eShop or brand store are non-cancellable, non-returnable, and non-exchangeable once confirmed. If you find any Missing, Wrong, Damaged, or Cosmetic (MWDC) issues upon receiving the product, please contact Lenovo eShop customer service representative via hkcs@lenovo.com within 7 days of receiving the product for assistance. For customers who choose to pick up their orders in-store, the 7-day notification period starts from the day the product arrives at the store, not the date the customer picks up the product. Only after Lenovo eShop inspects and confirms the product is defective, the product is eligible for exchange. Lenovo reserves the right to refuse an exchange for products with 5 or fewer dead pixels, or those that are intentionally damaged or have minor cosmetic damage that does not affect main functions. All intentionally damaged only accept report on the 1st of stock receive day.
Lenovo eShop reserves the right to inspect and verify reported issues, as well as make the final decision for any compensation regarding the reported issues.
After-sales service hotline: 25930388 press 2 (Monday to Friday from 9:00 am to 6:00 pm)
After-sales service email: hkcs@lenovo.com
Based on the inspection results, if the product fails to meet the factory requirements, Lenovo will proceed with the exchange procedure.
All exchanges and inspections can only be arranged through contacting the Lenovo customer service. Stores cannot arrange for related inspections and replacements.
The product must be in its original packaging and accompanied by all accessories and manuals. If the product is missing any accessories or damaged, Lenovo reserves the right to refuse the exchange.
The exchanged product must be the same as the original product. Only in the case of original product shortage can a different product be exchanged with the need to pay the price difference.
In the event that product availability is impacted due to supply issues, the system will automatically cancel orders and provide refunds, with customers being notified via email. However, Lenovo does not extend the same discount offer to alternative products.

Payment Options

Lenovo offers a variety of payment options for purchases made on Lenovo eShop, including VISA, Mastercard, American Express and Direct Deposit
For credit card orders
A HKD1 pre-authorization will be requested on your credit card for security verification, it will be cancelled and returned to your credit card immediately.
We will authorize the order total amount on your credit card, this authorization will be expired in 7-15 days and we will re-authorize after the expiry. The first authorized credit will be returned to your credit card.
For full payment order, Lenovo will charge you officially ONLY when your product has been shipped. If your order contained two or more items, payment may be charged separately.
For installment order,please click here for your information.
For wire transfer orders
We can only process your order after we receive your bank transfer payment. Please send your bank receipt to hkcs@lenovo.com with your order number (429XXXXXXX) after bank transfer is completed.

For Direct Deposit orders
Please send your bank receipt to hkcs@lenovo.com with your order number (429XXXXXXX) after payment has been deposited to our bank account
Please deposit the amount to:
Account name: Lenovo (Hong Kong) Ltd
Bank name: Citibank N.A.HK
SWIFT BIC: CITIHKHX
Bank Code: 006
Beneficiary Account No: 3906-the last 5 digits of your order number^
^if your order no. is 4600012345, you will deposit to account no. 3906-12345

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Lenovo (Hong Kong) Limited Removal Service Terms and Conditions and IMPORTANT NOTICE FOR YOUR ORDER

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