Shipping Information
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How do I find my order number ?
Shortly after placing your order you will receive an order confirmation email containing your order number. Your order number can be located in the Top Left of this Email.
Shipping and Delivery
Lenovo offers free standard shipping and easy returns on all products. Shipping times listed are estimates based on production time and product availability. An estimated ship date will be available in your customer account after your order is placed. Ship dates do not include delivery times. Delivery times vary depending on shipping point location. Once your order has shipped you will receive a shipping confirmation email, which will include your tracking number.
Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.
We are unable to ship orders to PO boxes, hotels, freight forwarding or consolidation centers, 3rd party hubs, packing stations, collection points, international exporters, any address outside of the United Kingdom or these areas: Offshore territories – Jersey, Guernsey, Gibraltar, Channel Islands, Isle of Man
We are working with several partners to get the product to you as fast as possible so if you order multiple products, they might be delivered separately and by different carriers.
Can I change the delivery address of my order?
Unfortunately, we cannot change your shipping address after you submit your order. Once your order is submitted, your details are immediately sent to our warehouse and our system can no longer retrieve or change them.
If your shipment is not successfully delivered it will be returned to the warehouse and you will receive a full refund.
I requested a cancellation but my order has shipped.
If you order could not be cancelled and is shipped, please refuse to take delivery. You will be refunded once your order is returned to our warehouse.
What happens, if the delivery attempt failed?
Parcel will be returned to the warehouse and a refund will be initiated.
Shipping addresses cannot be changed.
Deliveries take place Mon-Fri, during usual business hours.
Can I have a specific time for delivery?
Unfortunately, we are unable to provide specific delivery times. Our carrier will attempt to deliver your products from Monday to Friday during business hours. If delivery attempts are unsuccessful, the product will be returned to our warehouse and you will receive a full refund.
Problems with Order
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Items missing?
If your order does not contain certain items that you purchased, please contact our Customer Service team
What do I do if my product arrived but is not functioning properly and/or will not power on?
Please contact our Technical Support team. You can use online self-support .
Damaged product or shipping box?
If your order contains damaged items upon arrival, please contact our Customer Service team
What do I do if my package shows delivered but I did not receive it?
Please contact our Customer Service team
Need help activating your Microsoft Office Products?
For assistance activating and/or troubleshooting your Office product(s) please click here
The website stated my product would ship in 5-7 business days when I ordered it, but order tracking page is showing that it will ship at a later date. Is there something wrong?
Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted in your customer account after your order is placed. If you chose any customizations when placing your order, your machine will be custom manufactured to meet the specifications you chose and estimated ship dates are subject to change. Once your order ships, your customer account will reflect that information and provide your tracking number. You will also receive a shipping confirmation email.
My shipping date changed, where can I find more information?
When placing your order all shipping dates that have been provided are estimated. While we make every effort to ship products according to the timelines provided, occasionally shipping can be delayed.
Any changes to shipping times will be communicated to you via email after your order has been placed. the most up to date shipping information can be found in your customer account.
Warranty Support
For warranty registration related questions, please click here .
Cancellation & Returns
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I am thinking of cancelling my order
You can cancel your order through your customer account or by contacting our Customer Service Team . Lenovo cannot guarantee cancellation once an order has been placed as it might be already in the pre-shipment phase or has already shipped. However you can always refuse the shipment and once it is returned to our warehouse, a refund will be initiated. After submitting a cancellation request, you will be notified via e-mail whether the order was cancelled successfully or has been shipped.
My package is damaged
With your signature, you are confirming, that the parcel was in perfect condition. If you see the damage straight away, we suggest refusing the parcel and contact our Customer Service team to initiate a refund or replacement.
Lenovo.com return and replacement policy
We offer easy returns including no restocking fee, no shipping and handling fee if you use our return process.
You can request a return or replacement through your customer account or by contacting our Customer Service Team within 14 days after delivery, providing the return reason, your order number, product number and the serial number of the device (for PCs, docking stations and adapters).
In case your product has a software issue, please consider contacting our Technical Support first. They might be able to quickly fix the issue over the phone by updating the bios and drivers.
Products purchased from 01/11/24 can be returned by 31/01/2025 thanks to our extended return period.
Past 14 days return policy
If a defect is discovered after 14 days please contact the Technical Support Team to arrange a repair.
Return Process – Next Steps
- In case the device's BIOS was locked by you via password, please unlock it.
- Any authorized return must include the product and all accessories in their original packaging, along with the invoice.
- You will receive an email from our return provider, Cycleon/Rebound ( no-reply@cycleon.com ), in no more than 3 working days. If it does not arrive, please check your junk/spam email folders.
- We provide two options: drop-off or pick-up. If the total weight of your items exceeds a specific value, only the pick-up option is available. *The default option is drop-off and therefore the initial email will include labels for drop-off.
- In case you prefer pick-up, kindly follow the instruction in the email from Cycleon/Rebound, you will be provided with new labels for pick-up.
Note that Cycleon/Rebound is not the carrier. The carrier’s name is located on your shipping label, and it depends on your country and whether you select drop-off or pick-up.
Please make sure to print the correct labels. Don’t use the drop-off label for pick-up or vice versa. For any inquiries after your product(s) have been returned, please be sure to provide proof of collection.
Please always keep your copy of the signed label for further reference.
When will I get my refund?
Lenovo will initiate your refund within 7 working days of the original product arriving at our warehouse in the Netherlands.
*Please note, once the product is picked up or handed over to a drop-off point it can take up to 14 days to return the product.
After the refund has been initiated, the time it will take for your refund to reach you will depend on your payment method.
- Credit Card, PayPal, Debit Card: It can take up to 7 working days after the refund is initiated for the funds to show on your account.
- Wire transfer: You will be sent an email with a secure link requesting your bank account details for the refund. It can take up to 14 working days for the funds to be returned to your account.
- Financing or Klarna: your payment will be adjusted with the provider.
When will I get my replacement?
If your replacement request has been processed and the original product has been received back at the warehouse, a replacement order will be placed and you will receive a replacement order number. The replacement order should have the same estimated shipping lead time as your original order.
Why was my order cancelled?
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Your order may have been cancelled due to one of the following reasons:
- We are unable to ship orders to PO boxes, hotels, freight forwarding or consolidation centers, 3rd party hubs, packing stations, collection points, international exporters, or any address outside of United Kingdom
- Please ensure to enter your billing information exactly as it appears on the credit card billing statement
- Lenovo inventory, website or internal system error
- If you selected to pay by wire transfer and payment has not been made with 11 days of the order being placed then your order will automatically be cancelled. If payment has been made, we will send you an email with a link requesting your bank details, once these details have been returned to us we can refund the payment received
Please note that cancelled orders will not be shipped and any authorization holds will be reversed according to your financial institution policies.
Availability
Offers, prices, specifications and availability may change without notice. Lenovo will contact you and cancel your order if the product becomes unavailable or if there was a pricing or typographic error. Products advertised may be subject to limited availability, depending on inventory levels and demand. Lenovo strives to provide a reasonable quantity of products to accommodate estimated consumer demand.
Important information for resellers
Products and services purchased on Lenovo’s website, Lenovo.com, are for an end user customer’s own use and not for resale. Lenovo reserves the right to refuse or cancel orders if Lenovo suspects a customer is purchasing products and services for the purpose of reselling them.
I want to place an order
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We offer a wide range of connected devices - including accessories, warranties and spare parts. Several laptop and desktop series have an option to be configured based on your needs.
What kind of Lenovo PC is right for me?
Please contact Sales team so we may assist you in choosing a product that is perfect for you!
Unfortunately, no changes can be made once the order has been submitted.
- Please make sure that you are on the correct website for your local - it can be checked and switched in the bottom right corner of the web page.
- Please select a convenient shipping address that allows a delivery (more information here ).
- The selected payment method can impact the order processing time (more information here ).
- To include your VAT registration number on your order (more information here ).
Once your order has been placed, you will receive an order confirmation email with login details to your customer account where you can look up your order and view the most up to date shipping information. As soon as an item is shipped, you can also download the invoice as a PDF.
What payment methods can I use?
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We accept Visa®, MasterCard®, American Express®, Debit Cards, Wire Transfer and PayPal.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Wire Transfer
If you decide to pay via wire transfer, there are some specifications you might want to consider.
After order placement, you will receive an email containing our bank details. From this moment you have 11 days for the payment transfer.
The funds will show as debited from your account on the same day that payment has been made, but it can take between 2 to 3 working days for it to show in our system. Your order will then go into processing and you will receive the order confirmation email containing your order details and customer account details.
Please note, in case a refund is required for your wire transfer order, we will have to request your bank details, as they are not provided to us with the payment. The refund process itself can take up to 14 business days, depending on the involved bank.
Credit Card
During checkout, Lenovo will request a pre-authorization for the total order amount from your credit card company, this is not an actual charge. Once your order ships, your credit card will be charged.
Here is some information that might be helpful for you during the order process:
Please ensure you enter your billing address as it appears on your credit card to avoid cancellation of your order. This way it passes our credit card verification process.
There are many possible reasons for a credit card not being accepted, the most common reasons are:
- The credit card has expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- The credit card number, expiry date or security code have been entered incorrectly.
If, after you have checked that the above reasons are not applicable, your credit card payment is still being rejected, please contact your issuing bank for help. If your bank confirms there are no issues with the credit card you are using but you continue to experience issues, please contact our Customer Service for help.
PayPal
PayPal is an efficient way to make a payment.
The charge will be processed once your order has been placed. Refunds will be issued back to your PayPal account within 5-7 business days.
In case you would like to pay with PayPal Express, the data saved in your PayPal account will be used for your order but, you will not need to complete checkout at PayPal.
Invoices and Taxes
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VAT Data, Invoice and Order Details (Including Delivery Address)
Please take care when entering the VAT data (Including VAT number/Tax ID, Company Name etc.), invoice and Order details (Including Delivery Address) as once the order is submitted these details cannot be changed.
Where will I find my invoice?
24 hours after a product is shipped, you should receive an email with the invoice. You can't find the email? No problem: you can download the related invoice as PDF document from your customer account, also 24 hours after shipment.
I am a business customer
Join our Lenovo PRO store for free and save up to an extra 12% and enjoy other benefits. However, a business customer can place orders on public store.
I would like to place an order on public store and have my VAT number on the invoice
If you have a VAT number that you would like to have on the invoice, please place the order as business customer (can be selected when providing the billing address), this gives you the option to enter the number during the order placement process.
Do I have to pay VAT?
The price of the Products will be as quoted on our website from time to time, except in cases of obvious error. Product prices include VAT at the prevailing rate. The price quoted on our website for Products excludes delivery charges which are quoted separately on our website.
If you are a business customer, you can provide your VAT exemption number while placing your order. The number will be included on your invoice and taxes can be claimed back by contacting your local authority.
In certain circumstances, Lenovo is obliged to charge VAT regardless of whether you are VAT registered or not. We will provide you with a VAT Invoice that documents the VAT which is charged.
Can you send me a Tax Form?
We’re happy to assist with inquiries regarding Tax but Tax forms are not provided by Lenovo, please contact your Local Tax Authority for this.
Did you find a lower price elsewhere?+
Did you find a lower price elsewhere?
If you find the same product for sale on identical terms at a lower price at selected UK retailers, you can make a price match request before purchase by contacting our Sales team.
What do we mean by the same product?
The Lenovo product number, e.g. 82A10065MZ, must be the same. Both us and the competitor must have the product in stock and ready for delivery. The product must be brand new. This policy excludes any “Build Your Own” type of models.
What UK Retailers we match price?
Currys, Argos, John Lewis, Very
Which Prices do we match?
Lenovo will match the prices of in-stock products, excluding delivery charges, product protection plans or other services. Lenovo does not match trade prices, prices only available as part of a liquidated stock or prices only available as part of paid for memberships, or prices based on restricted groups (e.g.staff discounts).
For us to verify retailers’ prices, they need to be publicly available on their website to all customers.
What is excluded?
You may take advantage of price match or coupons/special discounts from Lenovo.com, but not both.
Price Match cannot be combined with or apply to Lenovo BUSINESS offers or discounts.
Outlet or in-store purchases, refurbished or used items, and pricing errors are excluded as well.
This guarantee is limited to ONE price match per product, per customer.
Price match is not available after you purchased a product: the service is only available pre-sale.
Lenovo reserves the right to alter these terms and conditions or cancel the promotion in case of abuse or in case of a price error.
How to request a price match?
To seek a Price Match, please contact our Sales team during business hours and have the active link to the product you are requesting a price match to.
Lenovo Reseller
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What is the advantage of purchasing from an authorized Lenovo reseller?
Purchasing from an authorized Lenovo reseller offers several advantages. Our authorized resellers have been verified by us and are committed to selling genuine products with proper warranty coverage. They have a direct partnership with Lenovo, ensuring access to the latest models, updates, and customer support. Buying from authorized resellers also provides peace of mind, knowing that you are purchasing from a trusted source.
Are the low-cost headphones/earbuds being sold on Temu and TikTok shop legitimately sold through Lenovo? How can I tell if the headphones I'm looking to purchase are officially sold by Lenovo in my country?
*We only recommend buying Lenovo devices on our www.lenovo.com or directly through an approved reseller in your country, ensuring items purchased there are being sold by the reseller directly or Lenovo.
What are grey market imports and counterfeit products? What actions are being taken by Lenovo to combat grey market imports and counterfeit devices from being sold?
Lenovo has a zero-tolerance policy on the sale of both grey market and counterfeit products. Learn more about both here: https://lnv.gy/greymarketandcounterfeitproducts
Price Match
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Lenovo Lowest Unit Price Match.
For all purchases made on Lenovo.com/gb/ during the period from October 13 to December 31, 2024, Lenovo guarantees that if, subsequent to your order, the price drops lower we will refund the difference. This offer is subject to the limitations as defined below.
Product
Price Guarantee refund can be requested only for the exact same product, meaning the product number, e.g. 81SX0027UK, must be the same.
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We are unable to match a build your own machine to a pre-built ready to ship machine and vice versa. You can easily distinguish them by looking at product numbers. All build your own machines have “CTO” as a part of the product numbers. E.g. 20QDCTO1WW.
Availability
The product must be in stock on Lenovo.com/gb and immediately available for purchase. The lower advertised unit price must be active on Lenovo.com/gb at the time a price match is requested.
What’s excluded:
Price Match cannot be applied to products that are no longer in stock.
Prices and offers of other retailers are excluded.
Products not purchased on Lenovo.com/gb are excluded.
Combination of coupons or special discounts or programs:
You may take advantage of price match or coupons/special discounts from Lenovo.com/gb, but not both.
Price Match cannot be combined with or apply to Lenovo Pro Store offers or discounts.
Limitations
The Lenovo Lowest Unit Price Guarantee is valid until December 31 2024 for the products purchased on Lenovo.com/gb/ .
This guarantee is limited to 5 products per customer only and the credited amount will not exceed 5’000 GBP per customer.
Lenovo reserves the right to alter these terms and conditions or cancel the promotion in case of abuse or in case of a price error.
How to get your refund
To seek a Price Match refund, please follow these instructions.
- Insert all your products, including warranties and accessories, from the original order into the shopping basket.
- Create a quote by using the “Request a Quote” button. (see the screenshot below)
- Enter your email address, press Yes and the quote will be generated.
- Once you receive the email, forward the quote to the customer care team at pmemea@lenovo.com. Please add your original order number.
- The customer care team then verifies the request and processes the price match request accordingly.
Please strictly follow these instructions. Not providing such an email/quote or sharing a screenshot will result in rejecting your Price Match refund request.
How do I create a Wishlist?
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How do I create a Wishlist?
You can start a Wishlist by clicking on the heart icon on any page through any device. The heart icon is located on the upper right corner of a product image and next to the “Add to Cart” button on a product detail page. You can also create a Wishlist first from the main menu, then add products as you continue browsing the website.
Please be advised that Wishlist helps you create personalized collections of desired products for later purchases. Adding a product to a Wishlist doesn’t hold or reserve the product. It also doesn’t lock the price.
Do I need to have a Lenovo account to create a Wishlist?
No, you don’t need a Lenovo account to create a Wishlist. However, we strongly recommend that you sign in or create a Lenovo account for free to enjoy more benefits, such as creating multiple Wishlists and sharing Wishlists. You will never have to worry about expiration dates.
Can I have more than one Wishlist at a time?
A Lenovo account holder can create or receive up to 15 lists. Guests are limited to one Wishlist.
How many products can I add to a Wishlist?
You can have up to 30 items per Wishlist.
Will my Wishlist expire?
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Will my Wishlist expire?
A Wishlist created under a Lenovo account will never expire. If you create a Wishlist as a guest, your list will only be stored for 30 days. Because of browser cookies, the Wishlist won’t be available when using different browsers. Additionally, if you clear cache/browsing history, you will also delete browser cookies along with your Wishlist data.
How do I mange my Wishlist?
To customize your Wishlists, sign into your Lenovo account. Go to My Account and choose Wishlist. You will see all the Wishlists you’ve created on the Wishlist homepage. You can use sort or search to easily find products you’ve saved. You can compare the products on your Wishlists or add them directly to cart. You also have the flexibility to move products to a different list, rename Wishlists and remove products. However, when you delete a Wishlist, information will be permanently removed. If the intention is to revoke access to a shared Wishlist, changing the Wishlist setting to “Private” will prevent other people from viewing it.
Can I share my Wishlist?
To share a Wishlist, you must sign in or create a Lenovo account. After logging in, go to Wishlist Homepage under My Account. Select the Wishlist you want to share with others by clicking the email icon. Make sure the Wishlist is set to be “Public”. A public Wishlist can be shared with up to 15 people. Your recipients will receive an email with a direct link to view and purchase from the shared Wishlist. They won’t be able to make changes.
How do I change the setting of a Wishlist?
After logging into your Lenovo account, go to My Account – Wishlist. Click the gear icon on the lower right corner.
You can adjust the setting in the pop-up window. If you change the setting of a Wishlist from Public to Private after sharing with others, your receipients will no longer be able to view the content.
I have problems accessing a Wishlist shared with me
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I have problems accessing a Wishlist shared with me.
There could be a couple of reasons why you are having issues accessing a Wishlist that’s been shared with you. The owner may have changed the setting to “Private” or deleted it. If the owner changes the name of the Wishlist, it will have no impact on your access. If you believe there are technical issues after verifying with the Wishlist owner, please contact our Customer Care. Our team will be here to assist you.
If someone purchases a product from my shared Wishlist, will I be notified?
No, you will only receive order confirmation on your own purchases.
What happens if a product on a Wishlist becomes unavailable?
When products become unavailable, they will be greyed out, instead of being automatically removed from the Wishlist. A message will be displayed to tell you either the product is temporarily out of stock or permanently discontinued.
