Premier Support Plus
Smarter knows a productive workforce is an unstoppable force.
Lenovo Premier Support Plus provides faster issue resolution, protects your investment, and prevents IT issues before they become problems.
IT support has never been so easy
Premier Support Plus provides faster, better resolution — whatever issue you have. Get direct access to advanced technicians who are ready to provide unscripted solutions to problems related to hardware, software, or peripherals. And if your concern can't be solved remotely, our team will provide on-site support on the next business day.
We provide peace of mind
-
Always-on support for hardware & software - 24x7x365 - Protection against spills and other accidents
- Data protection and increased privacy
- Unscripted solutions through phone, chat, or email
- Next business day onsite and parts prioritization
- Extended battery warranty
Suite of smart services included
Premier Support Plus offers services that help your business in the journey toward maximum productivity.
Accidental Damage Protection
Reduce device repair costs by up to 80% and protect your investment in technology.
Keep Your Drive
Enhance your data protection by keeping ownership of your hard-drive in case of replacement.
Sealed Battery
Increase the warranty of your battery up to 4 years and reduce the cost of repair in case of failure.
The premier difference
| Features |
Standard Support
|
Premier Support
|
Premier Support Plus
|
| Break/fix support for broken machines | |||
| Advanced technical support available 24 x 7 x 365 | X | ||
| Comprehensive hardware & preloaded software support | X | ||
| Unscripted solutions | X | ||
| Next business day on-site labor & parts prioritization * (select markets) | X | ||
| Sealed Battery coverage for up to 3 years | X | X | |
| International Service Entitlement | X | X | |
| Accidental Damage Protection | X | X | |
Keep Your Drive |
X | X |
Add a little Plus to your IT support
Whether you’re buying a new device, or refreshing your warranty, Premier Support Plus provides value to your business. You can easily add to your purchase when buying a new device or upgrade existing service via the Warranty upgrade service.
