Premier Support for Data Centers

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The Challenges of a Data-Dependent Business

Maintaining a data center in today’s complex business landscape can be daunting. Data has become crucial for the day-to-day operation of your organization, and trends such as Edge and AI will stress those demands.

Your infrastructure must be operational anytime so your teams can work from anywhere, and supporting your on-premises environment might be costly and time-consuming.

Lenovo Premier Support for Data Centers Includes:

Advanced Support, 24x7x365, in More than 90 Markets

End-to-End Case Management with Single Point of Contact

Response Time Options for Onsite Parts & Labor

Live Chat & E-ticketing Contact Options

Comprehensive Hardware & Software Support Troubleshooting

Dedicated Phone Number Routed to a Lenovo Premier Support Engineer

3rd Party Collaborative Software Support & Assistance

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What Does It Mean to be a Premier Support Customer?

With Premier Support, you get prompt issue resolution and can get on with doing what they do best – focus on your growth and be as productive as possible.

Features

Dedicated Phone Number

Live Chat

E-Ticket Response Time

Phone & Chat Response Time

Remote Support

Onsite Support

Single Point of Contact

End-to-End Case Management

Case & Inventory Tracking

3^rd Party Collaborative Software Support & Assistance

Automated Issue Detection & Case Creation

Standard Support

—

No Target Commitment

L0/L1 Technician

Included

—

Customer Checks Status

—

LXCA — Servers Only — HW Only
Autosupport — Storage Only — HW & SW

Premier Support

Included

20 Min Target

Direct Priority Access

Dedicated Senior-Level Premier Support Engineer with Direct Contact to L3

Included

Lenovo Service Connect^*

Included

LXCA — Servers Only — HW Only
Autosupport — Storage Only — HW & SW

^* Service Connect Portal is not available for SMB and smaller Mid-Market companies at this time

Flexible Options for Delivery

Tailoring support to your unique needs is at the heart of Premier Support. With this in mind, we present three thoughtfully crafted levels of support that allow you to precisely match your requirements and aspirations.

Features

Onsite Response Time^{1, 2}

YourDrive YourData

Access to Lenovo Premier Support Engineer Team

End-to-End Case Management

Onsite Tech. Dispatch for All Parts (CRU/FRU⁴)

Service Connect Portal⁵

Lenovo Premier Team as Single Point of Contact

3^rd Party Collaborative Software Support & Assistance

Support Tools - Live Chat, E-ticket, Phone

Warranty Upgrade to 3-5 Years¹

Post Warranty Maintenance 1-2 Years¹

Premier Foundation

Next Business Day Response²

Add-on

Included

Premier Essential

4hrs Response or 24hrs Committed Service Repair³

Included

Premier Advanced

2hrs Response or 6hrs Committed Service Repair³

Included

Service eligibility may vary by country and by product; refer to Lenovo Service Locator Tool
Next business day. 9x5 coverage: 9 hours per day, 5 days per week, during normal business hours, excluding local, public, and national holidays
Committed Services Repair: 24x7 coverage, 24 hours per day, 7 days per week, including local, public, and national holidays
CRU = Customer Replaceable Units; FRU = Field Replaceable Units
Service Connect Portal is not available for SMB and smaller Mid-Market companies at this time

Your Journey Begins Here

Get in touch with our representatives and learn how Premier Support for Data Centers can help your business and unburden your IT teams.

Premier Support for Data Centers

Smarter Unleashes the Full Potential of Your Data Center

Already Have Premier Support for Data Centers?

The Challenges of a Data-Dependent Business

Lenovo Premier Support for Data Centers Includes:

What Does It Mean to be a Premier Support Customer?

Features

Standard Support

Premier Support

Flexible Options for Delivery

Features

Premier Foundation

Premier Essential

Premier Advanced

Your Journey Begins Here