Lenovo Warranty & Protection | Lifecycle Support

{"metaDataList":[],"pageComponentDataId":"2d1c4216sf329-4aa1-b546-9f2f4582c875","contactUsFlyaoutAllowedOnce":"0","keywords":{"t_id":"Pageb3524671-686a-4597-a47b-1dea6864700a","language":{"de":"Garantie und Schutz ","de_at":"","no":"","it_it":"Garanzia e protezione ","fi":"","fr_be":"","pt":"","fr":"Garantie et protection ","fr_fr":"Garantie et protection ","de_de":"Garantie und Schutz ","de_ch":"","es_es":"Garantía y protección ","nl_nl":"Garantie en bescherming ","sv":"","nl_be":"","sv_se":"Garanti och skydd ","da_dk":"Garanti og beskyttelse ","en":"Warranty and Protection ","fr_ch":"","it":"","es":"","en_ie":"","fi_fi":"Takuu ja suoja ","en_gb":"Warranty and Protection ","en_ch":"","da":"","no_no":"Garanti og beskyttelse ","nl":"","pt_pt":"Garantia e Proteção "},"id":"Pageb3524671-686a-4597-a47b-1dea6864700a"},"preloadDataList":[],"preloadList":{"css":[],"img":[],"font":[]},"platformType":"Flash","taxonomyType":"landingpage","taxonomyTypeValue":"1","lazyloadDeviation":"","cta":[{"text":{"t_id":"Pagebb714b77-f815-4647-b249-10f080ffaa0e","language":{"de":"Kontakt","de_at":"","no":"","it_it":"Contatta","fi":"","fr_be":"","pt":"","fr":"Contact","fr_fr":"Contact","de_de":"Kontakt","de_ch":"","es_es":"Contacto","nl_nl":"Contact","sv":"","nl_be":"","sv_se":"Kontakt","da_dk":"Kontakt","en":"Contact","fr_ch":"","it":"","es":"","en_ie":"","fi_fi":"Yhteystiedot","en_gb":"Contact","en_ch":"","da":"","no_no":"Kontakt","nl":"","pt_pt":"Contacto"},"id":"Pagebb714b77-f815-4647-b249-10f080ffaa0e"},"id":2,"type":"button","btnType":"link","url":"/contact/"}],"tablet":{"productDesc":"","productHeadline":""},"pageComponentId":"2d1c4216sf329-4aa1-b546-9f2f4582c875","backgroundImg":"","robots":"INDEX,FOLLOW","contentType":"normal","adobeCategory":"","type2":"","expandToggle":"0","pageComponentDataLangCode":"en_gb","navposkey":"services_nav","quoteUrlTarget":"false","subtaxonmy":"product","productLogo":"","productHeadline":{"t_id":"Pageb3c81e3b-fcce-426e-a9e4-5b77cf4223c0","language":{"de":"UNTERSTÜTZUNG FÜR DEN LEBENSZYKLUS: GARANTIE UND SCHUTZ","de_at":"","no":"","it_it":"SUPPORTO PER IL CICLO DI VITA: GARANZIA E PROTEZIONE","fi":"","fr_be":"","pt":"","fr":"ASSISTANCE CYCLE DE VIE : GARANTIE ET PROTECTION","fr_fr":"ASSISTANCE CYCLE DE VIE : GARANTIE ET PROTECTION","de_de":"UNTERSTÜTZUNG FÜR DEN LEBENSZYKLUS: GARANTIE UND SCHUTZ","de_ch":"","es_es":"ASISTENCIA DURANTE TODO EL CICLO DE VIDA: GARANTÍA Y PROTECCIÓN","nl_nl":"LEVENSCYCLUSONDERSTEUNING: GARANTIE EN BESCHERMING","sv":"","nl_be":"","sv_se":"LIVSCYKELSUPPORT: GARANTI OCH SKYDD","da_dk":"SUPPORT I HELE LIVSCYKLUS: GARANTI OG BESKYTTELSE","en":"LIFECYCLE SUPPORT: WARRANTY AND PROTECTION","fr_ch":"","it":"","es":"","en_ie":"","fi_fi":"ELINKAARITUKI: TAKUU JA SUOJA","en_gb":"LIFECYCLE SUPPORT: WARRANTY AND PROTECTION","en_ch":"","da":"","no_no":"LIVSSYKLUSSTØTTE: GARANTI OG BESKYTTELSE","nl":"","pt_pt":"SUPORTE DURANTE O CICLO DE VIDA: GARANTIA E PROTEÇÃO"},"id":"Pageb3c81e3b-fcce-426e-a9e4-5b77cf4223c0"},"canonical":"","productNumber":"","dlpDynamicField":[{"value":"","key":"saleNameVariable"},{"value":"","key":"endDateVariable"},{"value":"","key":"subjectVariablePlural"},{"value":"","key":"heroCopyVariable"}],"type1":"","pageId":"c4bd9edb-8e46-4733-96d4-1a33cbb76b08","productDesc":"","jsFile":"","transparentLayerPosition":"left","contactUsContent":"","background":{"videoUrl":"","imageUrl":{"t_id":"Pagefa46c8cd-0b57-4c04-8f7c-aed90221965e","language":{"de":"","de_at":"","no":"","it_it":"","fi":"","fr_be":"","pt":"","fr":"","fr_fr":"","de_de":"","de_ch":"","es_es":"","nl_nl":"","sv":"","nl_be":"","sv_se":"","da_dk":"","en":"//p3-ofp.static.pub/fes/cms/2021/05/14/7z03gn1t0z70iw0iso2980ftx9lsly341397.jpg","fr_ch":"","it":"","es":"","en_ie":"","fi_fi":"","en_gb":"//p3-ofp.static.pub/fes/cms/2021/05/14/7z03gn1t0z70iw0iso2980ftx9lsly341397.jpg","en_us":"//p3-ofp.static.pub/fes/cms/2021/05/14/7z03gn1t0z70iw0iso2980ftx9lsly341397.jpg","en_ch":"","da":"","no_no":"","nl":"","pt_pt":""},"id":"Pagefa46c8cd-0b57-4c04-8f7c-aed90221965e"},"type":"image"},"highlightToggle":"0","currencySwitchToggle":"1","tplId":"3a752b05-6fba-40a8-b403-a88291bebf84","pageComponentUuid":"2d1c4216sf329-4aa1-b546-9f2f4582c875","asyncLoadComponent":"0","tabletAsyncCompPosition":"99","fpsToggle":"0","urlPrefix":"AAAAAAAJ","adobetoggle":"0","h1":"Warranty and Protection | Lifecycle Support","description":{"t_id":"Page5286493b-d616-4d95-b690-c8cebb6a160a","language":{"de":"Der Lenovo Lebenszyklus-Support minimiert die Anzahl ungeplanter Wartungen und senkt die Betriebskosten. Erreichen Sie Ihre Ziele in Bezug auf Wirtschaftlichkeit, verbesserte Servicelevel und Endbenutzerzufriedenheit.","de_at":"","no":"","it_it":"Il servizio di supporto Lenovo per il ciclo di vita dei prodotti limita gli interventi di manutenzione non pianificati e riduce le spese operative. Realizza i tuoi obiettivi per quanto riguarda ottimizzazione dei costi, miglioramento dei livelli di servizio e soddisfazione degli utenti finali.","fi":"","fr_be":"","pt":"","fr":"Les services Lenovo d’assistance cycle de vie limitent les tâches de maintenance non planifiées et font baisser les coûts d’exploitation. Atteignez vos objectifs de rentabilité tout en améliorant les niveaux de service et la satisfaction des utilisateurs finaux.","fr_fr":"Les services Lenovo d’assistance cycle de vie limitent les tâches de maintenance non planifiées et font baisser les coûts d’exploitation. Atteignez vos objectifs de rentabilité tout en améliorant les niveaux de service et la satisfaction des utilisateurs finaux.","de_de":"Der Lenovo Lebenszyklus-Support minimiert die Anzahl ungeplanter Wartungen und senkt die Betriebskosten. Erreichen Sie Ihre Ziele in Bezug auf Wirtschaftlichkeit, verbesserte Servicelevel und Endbenutzerzufriedenheit.","de_ch":"","es_es":"La asistencia durante todo el ciclo de vida de Lenovo minimiza el mantenimiento no planificado y reduce el gasto operativo (OPEX). Alcanza tus objetivos de rentabilidad, niveles de servicio mejorados y satisfacción del usuario final.","nl_nl":"Lenovo-levenscyclusondersteuning minimaliseert ongepland onderhoud en verlaagt de OPEX. Realiseer je doelstellingen voor kostenefficiency, verbeterde serviceniveaus en tevredenheid van eindgebruikers.","sv":"","nl_be":"","sv_se":"Lenovos livscykelsupport minimerar oplanerat underhåll och sänker underhållskostnader. Uppnå kostnadseffektivitet, förbättra era servicenivåer och gör användarna nöjda.","da_dk":"Lenovo livscyklussupport minimerer ikke-planlagt vedligeholdelse og reducerer OPEX. Realiser dine mål for omkostningseffektivitet, forbedrede serviceniveauer og slutbrugertilfredshed.","en":"Lenovo Lifecycle Support minimizes unplanned maintenance & reduce OPEX. Realize your objectives for cost efficiency, improved service levels & end-user satisfaction.","fr_ch":"","it":"","es":"","en_ie":"","fi_fi":"Lenovon elinkaarituki minimoi suunnittelemattoman huollon ja vähentää käyttökustannuksia. Saavuta kustannustehokkuutta, parempaa palvelutasoa ja loppukäyttäjien tyytyväisyyttä koskevat tavoitteesi.","en_gb":"Lenovo Lifecycle Support minimizes unplanned maintenance & reduce OPEX. Realize your objectives for cost efficiency, improved service levels & end-user satisfaction.","en_ch":"","da":"","no_no":"Lenovo Lifecycle Support minimerer ikke-planlagt vedlikehold og reduserer OPEX. Realiser målene dine for kostnadseffektivitet, bedre servicenivåer og tilfredshet for sluttbrukere.","nl":"","pt_pt":"O Lenovo Lifecycle Support minimiza a manutenção não planeada e reduz os custos operacionais. Concretize os seus objetivos de rentabilidade, nível de serviço melhorado e satisfação do utilizador final."},"id":"Page5286493b-d616-4d95-b690-c8cebb6a160a"},"h2":"","quoteUrl":"","h3":"","title":"warranty-protection_content","urlEdit":0,"userSegment":"","pagetype2":"","contactUsTime":"","metaData":[],"pagetype1":"","tooltipStyle":"icon","quoteText":"","pcAsyncCompPosition":"99","theme":"","seriesPageCategoryCode":"","quoteInfo":"","pageTypeName":"3W Homepage","isAssociatedRelease":"true","contactUsHeadline":"","contactUsToggle":"1","mobile":{"productDesc":"","productHeadline":""},"mobileAsyncCompPosition":"2","uri":"/services/pc-services/lifecycle-support/warranty-protection/index.html","productSegment":"isg","subjectVariable":"","backgroundImgHeight":"100%","robotsSelectName":"","contactUsFlyOut":"0","backgroundColors":"#ffffff","targetUser":"0","transparentLayerSize":"1","productLogoAlt":""}

Warranty Extensions

Extend your warranty to avoid unexpected expenses and disrupted budgets

Minimize unplanned maintenance and reduce OPEX.
Realize your objectives for cost efficiency, improved service levels, and end-user satisfaction with warranty extensions. Lenovo’s flexible warranty options are designed to fit various needs. We recommend you match service coverage duration with the expected lifecycle of your PC. Minimize unplanned break/fix expenses and enjoy consistent service levels for multinational organizations, with in-region and local-language support.

Get Started

Warranty Upgrades

Warranty Upgrades enable customers to vary response time and level of service to match critical support needs

Achieve maximum uptime and productivity.
Depending on your hardware, you can upgrade to depot service, onsite service, and onsite with Tech installation of customer replaceable units.
On-site provides parts and labor repair coverage where labor is provided at your place of business If Lenovo™ determines your product problem is covered by the product warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive on-site, typically the next day. With a base warranty, installation of self-service CRUs (Customer Replaceable Unit) is typically the customer’s responsibility. However with technician-installed CRU service, Lenovo’s on-site service includes installation of all needed CRUs.

Additional Resource >

Get Started

Sealed Battery Warranty

Provides battery replacement for up to 3 years in the event of a battery failure

Long-lasting battery life is not just a feature but a necessity to help you stay productive and connected all day long. Protect your PC’s battery from future degradation and failure by extending the one-year base battery warranty to 3 years. No more PC downtime – certified Lenovo technicians ensure the highest quality of repair for your PC and get a one-time battery replacement in case the covered battery fails to meet the minimum performance standards.

For Think.

For Ideapad, Yoga, & Legion.

Get Started

Keep Your Drive

If your hard drive fails, you are entitled to keep the defective drive before handing the PC over to Lenovo for repair.

Stay in compliance with data privacy and retention requirements.
With Lenovo’s Keep your Drive Service, your organization can avoid any potential legal and monetary repercussions associated with a breach in data security. It provides predictable upfront costs versus finding budget in the event of drive failure. It eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.

Additional Resource >

Get Started

Accidental Damage Protection

Covers accidental drops, spills, bumps, and structural failures incurred under normal operating conditions or handling.

Protect your PC from damage not covered under warranty.
Accidental Damage Protection saves you significantly relative to the cost of repair or new system. Users typically save between 28%–80% depending on the machine type and repairs needed. ADP is performed by Lenovo™-Trained technicians, using Lenovo™-Qualified parts, reducing the need for re-repair. Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.

Additional Resource >

Get Started

Online Data Backup

Online Data Back-up provides simple, automatic, and secure cloud back-up

Protect your critical data by backing up to the cloud.
OLDB provides enterprise grade encryption with servers located in certified world-class data centers across the globe. It performs business critical functions including: data de-duplication, open/locked file support, version and network drive support. The user-friendly, web-based administrative console provides easy account management for pre-configured or customized backup and recovery settings. OLDB requires no capital expenditures for hardware, and has a low upfront investment with minimal maintenance overhead.

Additional Resource >

International Warranty

Receive the same service level as you would in your home country

Extend your PC coverage internationally.

International Warranty Upgrade extends coverage outside of the user's home country. It covers upgrade services such as sealed battery warranty, keep your drive and accidental damage protection. The service level will be provided at the same level as the user’s home country or closest service level available of the country being visited.

Additional Resource >

Services Engagement Management (SEM)

The Lenovo Services Engagement Manager: Your ‘Go-To, Hands-on’ Services Advocate.

Providing an elevated level of support, Lenovo’s Services Engagement Managers are dedicated to your account and are a global, single point of contact to field services questions, manage issues to resolution, proactively monitor service levels and trends and provide regular reporting and analyses through in-person quarterly business reviews. An expert Lenovo services resource, they work to become your trusted advisor to also proactively recommend service and support offerings to help improve your company’s productivity and reduce support cycle downtime.

Additional Resource >

Onsite Resourcing

Help Desk

Get the extra help you need during or after a major PC deployment. Onsite Resourcing Services provide flexible staff augmentation for short-term or long-term projects. Lenovo can help you reach your organizational goals and overcome overburdened staff limitations by providing extra technicians who are highly qualified, experienced and reliable.

Warranty and Protection | Lifecycle Support

LIFECYCLE SUPPORT: WARRANTY AND PROTECTION

ABOUT LENOVO

SOLUTIONS

PRODUCTS & SERVICES

RESOURCES

CUSTOMER SUPPORT

PORTFOLIO