What is the My Lenovo Rewards Program?

My Lenovo Rewards is Lenovo’s loyalty program for United Kingdom individual customers. As a My Lenovo Rewards member, you can earn 3% of your lenovo.com purchases back in My Lenovo Reward points. The reward points you earn are redeemable on future purchases, saving you money.

How to sign up for My Lenovo Rewards?

Enroll for My Lenovo Rewards for yourself or for business and select the opt-in for My Lenovo Rewards.

Is My Lenovo Rewards the same as "My Account" on lenovo.com?

No, but members access their My Rewards dashboard through “My Account”. For customers who don’t have a "My Account" it will be created upon registration. For customers who already have a "My Account", My Lenovo Rewards registration is available through your "My Account".

Where can I find the status of My Lenovo Reward points?

Reward points can be viewed when you sign into your Lenovo account, under "My Rewards".

How do I reset my “My Account” password? I can’t remember my password.

Can my My Lenovo Rewards account be linked to more than one email address?

No, your My Lenovo Rewards account can only be associated with 1 email address.

Can I combine and/or consolidate multiple My Lenovo Rewards accounts?

No, My Lenovo Rewards accounts cannot be combined or consolidated.

What should I do if I have more questions about My Lenovo Rewards?

Click here to chat with the Lenovo Customer Care Team using “Order Support” who will be able to help you.

Do I have to sign-in before making a purchase?

Yes. You must be signed-in to your Lenovo Account and enroll in the My Lenovo Rewards program to earn reward points on eligible purchases.

If I return or cancel an order that I redeemed My Lenovo Rewards points on, how long does it take for my points to be returned to my account?

Your reward points that were redeemed on your returned or cancelled order will be credited back to your account as soon as Lenovo processes the retruned or cancelled order.

How can I ensure that I successfully returned/cancelled my order?

Please allow up to 72 hours for Lenovo to process your returned/cancelled order. You will will receive a confirmation emails once the order has been processed.

Can I earn My Lenovo Rewards points on Data Center products, Lenovo Managed services, or Software Subscriptions?

No, reward points cannot be earned or redeemed on Lenovo Data Center products, Lenovo Managed services, or Software Subscriptions.

What does 2x or 3x points mean?

My Lenovo Rewards can offer bonus point multiplier opportunities such as 2x (double) or 3x (triple) earn. This allows members to earn bonus points on their purchases - 2x is calculated as 6% and 3x is calculated as 9% back in reward points.

How do I earn My Lenovo Rewards points?

You can earn 3% of your Lenovo.com purchases back in reward points. You must be signed-in to your Lenovo Account and enrolled in the My Lenovo Rewards program to earn reward points on eligible purchases. View your My Rewards dashboard for other engagement activities to earn reward points.

How are My Lenovo Rewards points calculated?

Reward points are calculated on your subtotal exclusive of taxes and before shipping and payment. Your total order reward value can be viewed in cart.

What are pending rewards?

Pending rewards are reward points issued but not yet redeemable. Reward points are available for redemption 30-days after invoice. Pending rewards can be viewed in your My Rewards dashboard.

Are My Lenovo Rewards points calculated pre or post tax?

Reward points are calculated pretax.

How soon after my purchase will I see My Lenovo Rewards points earned in My Rewards dashboard?

Pending rewards will show in your account dashboard within 24 hours of purchase.

Can I earn My Lenovo Rewards points for purchases made before I was a My Lenovo Rewards member?

Reward points are not retroactive and cannot be applied to orders prior to enrollment.

What are engagement activities?

My Lenovo Rewards has a variety of different activities for members to engage in to earn reward points. Visit your My Rewards dashboard to see how you can earn more reward points.

Is there a limit to the value of My Lenovo Rewards points I can earn?

Yes, there is an annual limit of £2,000 in reward points. Members can still shop but after earning £2,000 in reward points in the same calendar year your purchases will not be eligible to earn reward points.

Do I get rewarded for my birthday?

Yes! If you added your birthday to your profile, you would earn 2x Rewards (that's 6% back on purchases) during your birthday month.

Do I get rewarded for referring a friend?

Yes, both you and your friend can earn 25,000 points each.

To qualify, follow the steps below

How many referrals can I earn rewards on?

You can earn rewards for referrals up to 10 times per calendar year.

That is a value of £250 per year for referring friends.

How can I redeem My Lenovo Rewards points?

Reward points are redeemable in your cart at the time of checkout. Available reward points will automatically be applied to all orders. You can edit or remove applied rewards in your cart. Reward points applied to orders will also be displayed on the in-cart order summary.

Can I pay for my order with multiple payment methods?

Yes, you can use as many or as few rewards points to pay for full or partial payment!

What if I don't have enough reward points to buy what I want? How do I combine other forms of payment?

Redeemable reward points can be easily applied in cart at the time of checkout. Use as many or as few to pay for full or partial payment. Select the rewards points in the payment field and add additional payment methods.

Can I use my reward points to pay for my entire order?

No, My Lenovo Rewards points can be redeemed on taxes but not on shipping.

Do My Lenovo Rewards points expire?

Yes, reward points expire 6 months after they become earned status. Rewards will expire at the end of the 6^th month. To access your earned points status, please visit your My Rewards dashboard.

What if I use only a portion of the value of My Lenovo Reward points? What happens to the remaining value of my reward points?

Reward points not redeemed at the time of purchase will remain in your account until the 6^th month expiration date. Available and expiring rewards can be viewed in your My Rewards dashboard.

If My Lenovo Rewards points expire, can I get my reward points retroactively if I wanted to buy an item using reward points but at the time was out of stock?

Once your reward points are expired, we are not able to retroactively adjust your rewards points balance

If I return or cancel an order that I redeemed My Lenovo Rewards points on, how long does it take for my points to be returned to my account?

Your reward points that were redeemed on your returned or cancelled order will be credited back to your account as soon as Lenovo processes the retruned or cancelled order.

How can I ensure that I successfully returned/cancelled my order?

Please allow up to 72 hours for Lenovo to process your returned/cancelled order. You will will receive a confirmation emails once the order has been processed.

What is the Lenovo Pro Rewards Program?

Lenovo Pro Rewards is Lenovo’s loyalty program for UK Small or Mid-sized Business’s (SMB). As a Lenovo Pro Rewards member, you can earn 4% of your online purchases with us back in Lenovo Pro Reward points. The reward points you earn are redeemable on future purchases saving you money.

Where can I get more information about Lenovo Pro Rewards?

To learn more Lenovo Pro Rewards for your business click here.