Expanding digital services for residents

Município de Vila do Bispo is the governing body that serves residents and businesses in the Faro district of southwestern Portugal. The municipality is responsible for an area of 179 square kilometers with a population of approximately 5,600 people, and delivers key public services including water, education, urban planning, and more.

Município de Vila do Bispo strives to continuously improve its services, and was one of the first municipalities in Portugal to implement an e-government strategy—offering residents and businesses the ability to access public services via an online portal.

Filipe Paulos, IT Technician at Município de Vila do Bispo, confirms: “We’re always looking for ways to use technology to improve the work we do for our stakeholders. We were one of the first city halls to implement a virtual desktop infrastructure [VDI] for our employees, and our e-government services have even been recognized at a public sector awards event.”