Taking automation to the edge

In China, regulators are putting questionable wealth management practices under the microscope, requiring financial services firms to monitor customer interactions more closely to limit risky activity. Tech startup Kingsware saw an opportunity to help companies ease the compliance burden with an automated solution for monitoring customer interactions.

Built on rugged and compact Lenovo ThinkSystem SE350 servers, the monitoring solution captures customer conversations in real-time and automatically analyzes them for risky or non-compliant language. It makes it easy for financial services firms to stay on the right side of regulation, keep investors better protected, and opens up a valuable new revenue stream for Kingsware.