Lenovo Terms of Sale for Lenovo products
Please note these Terms of Sale are applicable if you are a Consumer Customer (i.e., an individual purchasing products or services for non-business use).
If you are a Business Customer, (i.e. an individual or company purchasing products or services for professional use), please see our Business Customer Terms of Sale available here
Thank you for shopping at Lenovo.com. These Terms of Sale apply between you and Lenovo Technology (United Kingdom) Limited (“Lenovo”) when you buy Lenovo products from Lenovo.com (“the Site”) or over the phone as a consumer. Please read these Terms carefully before placing an order on this Site.
The words “you” and “your” in these Terms of Sale mean you, being an individual or individuals purchasing from Lenovo for your own use and not for your trade, business, craft or profession and with a United Kingdom or Ireland address for delivery. If you wish to place an order for a Lenovo product or service for professional use, then please see our Business Terms of Sale available here.
Products and Services purchased on Lenovo’s website, Lenovo.com are subject to the US Export Administration Regulations. They are for Customer’s own use within the territory in which they are purchased and may not be resold except by an Authorized Lenovo Reseller, exported or reexported to other territories. Lenovo reserves the right to refuse or cancel any order in which Lenovo suspects the Customer is purchasing Products or Services for the purpose of reselling or exporting them. By moving forward with this order, you confirm that you agree you will not resell, export or reexport all Products and Services in violation of this agreement.
Who are we and contact information
Lenovo Technology United Kingdom Limited
Third Floor
25 Templer Avenue
Farnborough, GU14 6FE
United Kingdom
You may contact Lenovo by mail at the registered address above, by phone or by email from our Contact Us page https://www.lenovo.com/gb/en/contact
Orders
When we offer products and services for sale on this Site, we are inviting you to make an offer to buy the products and services shown. When you place an order by adding products you want to buy to the basket/cart, you will have the opportunity to review product prices, any value-added taxes that apply as well as delivery charges. Once you place your order, you are making us a legally binding offer to buy the products and services you have selected on these Terms.
Lenovo can send you an order confirmation when you complete your order to acknowledge receipt of your offer but this is not an acceptance of your offer. Lenovo reserves the right to review your order before accepting it. Once Lenovo has processed your order, made the appropriate payment verification checks and prepared for shipment we will send you an email that the order is accepted , forming the contract between you and Lenovo.
By placing an order, you are consenting to our use of electronic communications related to your transaction and the electronic delivery of notices, policies, and records of the transaction. You agree that we may keep pertinent contract records, including communications and acknowledgements, as permitted by law.
Pricing
We make every attempt to ensure that the products and services offered for sale on the Site are described and represented as accurately and as completely as possible. In the event of a pricing error, Lenovo will inform you of the error and give you the option to either cancel the order at no charge or proceed with the transaction at the corrected price.
Lenovo reserves the right to change prices for products displayed on the Site, including limited-time price reductions. Any change to the price or information on the Site will not affect any order that has already been accepted by Lenovo. The prices payable are those prices valid at the time you place your order. Unless otherwise indicated on the Site, prices for products and services include VAT, copyright levies, delivery, export, or other charges.
Payment and Invoicing
Lenovo offers several accepted payment methods on this Site. Those payment methods may be subject to their own terms and conditions. We may use third-party service providers to process and authorise your payment. By placing an order, you are authorising us and our third-party service provider(s) to charge you for your purchase using your selected payment method. If we have delivered your product or service to you and your payment method fails for any reason, you agree to pay us the full amount due upon demand. In case of payment with a debit or credit card, Lenovo reserves the right to contact your card issuer to confirm the validity of the account and seek payment authorization, to protect our customers from fraudulent activity. By accepting these terms and conditions, you consent to such verification.
Shipping and Delivery
We will ship and deliver physical products as specified in the ordering process and indicated on the order confirmation, to the delivery address you provided (“Delivery Address”). Please note we do not accept orders and we do not deliver products to any address outside the United Kingdom or Ireland.
If there are any errors or omissions, you must contact us to correct the Delivery Address as soon as possible. We cannot change the shipping address after your order has been processed and fulfilled. We reserve the right to cancel your order and/or charge you for any extra costs that arise as a result of any change in the delivery address on your part.
Any delivery time frames we provide during the checkout process are estimates only and are subject to events beyond Lenovo’s control once the order has been shipped.
Lenovo reserves the right to ship your order when all the products of your order are available to be shipped together. In case the order contains a product which is not immediately available from stock either your order confirmation will specify a separate delivery date if that is available; or where an estimated delivery date is not yet available, we will inform you once the product is available and ready for shipping with the estimated delivery date. Where we deliver a product in instalments, each instalment constitutes a separate contract. Any defect in one or more instalments does not entitle you to repudiate the contract as a whole or cancel any subsequent instalment.
The risk of loss of or damage to the product(s) shall pass to you upon delivery. Title to the hardware products passed to you upon full payment of the product. Title of digital products and services transfers when we make the product available for download.
Returns Policy and Right of Withdrawal
If you are a consumer, in addition to any returns policy associated with your sale, you may withdraw from (or cancel) this contract within 14 calendar days without giving a reason, as specified in Annex 1 to this document. In the case of a service or digital content, your withdrawal right expires 14 days from the conclusion of the contract.
In the case of goods, your withdrawal right expires 14 days after the day on which you or a third party indicated by you (other than a carrier) takes physical possession of the goods or:
- In the case of multiple goods on one order and delivered separately, the day on which you, or a third party indicated by you, takes physical possession of the last good;
- In the case of a good consisting of multiple lots or pieces, the day on which you, or a third party indicated by you, takes possession of the last lot or piece;
- In the case of a contract for regular delivery of goods during a defined period, the day on which you, or a third party indicated by you, takes physical possession of the first good.
If you withdraw from this contract, we will refund all payments we received from you — including delivery costs (except for additional costs where you choose a shipping method faster than the least expensive delivery method) — no later than 14 days from the day on which we receive your notification of withdrawal. Unless you have expressly agreed otherwise, we will refund your payment using the same method of payment you used in the original transaction. In any event, you will not incur a handling or cancellation fee as a result of your refund.
You must return any goods to us immediately and in any event no more than 14 days from the date on which you inform us of your withdrawal from this contract. This deadline is met if you send us the goods before the expiration of this 14-day period. You must take necessary precautions to preserve the goods and we may offset the amount of your refund by any loss in value in the goods that are directly attributable to your mistreatment or mishandling of the goods upon examination of their quality, characteristics, and functionality. You should include the original receipt original packaging and accessories in your return. We may refuse to issue a refund until we have received the goods back or until you have provided proof of their return.
Loss of Right to Withdrawal with Digital Goods
Where this contract involves the delivery of digital content not supplied in a physical medium, your right of withdrawal expires where the performance of the contract will begin prior to the expiration of the 14-day withdrawal period.
For any contract that involves the delivery of sound recordings, video recordings, or computer software in a sealed package, you lose your right to withdrawal if the seal is removed or broken after delivery.
You have no right of withdrawal where the contract involves the delivery of goods that are made to your specifications or are clearly personalised.
If you wish to exercise your withdrawal right, please notify us of your decision to withdraw by post or email from our Contact Us page.
Lenovo Technology United Kingdom Limited
Third Floor
25 Templer Avenue
Farnborough, GU14 6FE
United Kingdom
You may also exercise your right by using the online form available at this link or in Appendix 1 to this document: Cancellation Form.
Regardless of how you contact us, you must send your notice of withdrawal before the cancellation period expires.
Limited Warranty
In addition to your statutory warranty rights on return and refund, Lenovo provides a limited warranty for Lenovo-branded products, subject to the terms and conditions of that warranty. Lenovo’s current limited warranty can be viewed here: https://support.lenovo.com/. This warranty is a voluntary warranty and the rights it provides are in addition to, and not instead of, rights provided by consumer law of the country where the product is purchased. If you have questions about your order, please contact us here https://www.lenovo.com/gb/en/contact and we will direct your inquiry to the appropriate customer service team for your order.
Statutory Warranty
In addition to the benefits of Lenovo’s Limited Warranty and any warranty offered by other licensors, in connection with the sale, you may avail yourselves of the consumer law rights under UK and Irish law.
Subject to the exceptions outlined below, Lenovo will guarantee the products you purchase from the Site conform to the contract.
In case the product does not conform, you have the right to make a claim to either have your purchased product repaired and you may be entitled to have it replaced, get a price reduction or rescind the contract with regard to any non-conforming goods, insofar you can provide proof of purchase and unless the item is altered. You may not be entitled to repair or replacement if repair or replacement is impossible or the cost is disproportionate to the cost of an alternative remedy. You have up to 6 years to make a claim for an item bought in England & Wales, and 5 years in Scotland, provided you provide sufficient proof of the item being faulty in accordance with the law. A product does not lack conformity if you were aware (should have been aware) of the lack of conformity at the time the contract was concluded. A product does not lack conformity if the lack of conformity is a result of materials supplied by you.
A product conforms to the contract if it:
- Complies with the description we provided to you prior to the conclusion of the contract;
- Is fit for the purpose for which you require it if you have made that purpose known to us prior to the conclusion of the contract;
- Is fit for the usual purposes of goods of the same type; and
- Shows the quality and purpose for which goods of the same type and which you, as a consumer, can reasonably expect given the nature of the product, taking into account any statements made by us or the manufacturer or its representative, particularly in advertising or labelling.
If you are a consumer in the following regions, the following time periods apply to your purchase:
- Ireland – you must exercise your rights within the 6-year limitation period
- England, Wales, and Northern Ireland – you must exercise your rights within the 6-year limitation period.
- Scotland - you must exercise your rights within the 5-year limitation period.
Privacy
Our Privacy Policy governs your submission and our use of personal information through this Site. By submitting your personal information to us in connection with your order, you consent to us processing (either directly or through third-party service providers) your information to fulfil your order in accordance with applicable Data Protection laws, and consistently with our Lenovo Global Privacy Statement. For the purpose of carrying out the contract and – as far as permissible – also for the purpose of commercial communication, Lenovo will process your personal data such as Name, Last Name, Email, Phone or Address. To understand how our Supplier uses your information, you should read and understand its privacy notice and policies.
Authority
This Site is not targeted or aimed at children or to other individuals who do not have the legal capacity to contract. By placing an order, you declare that you have the legal capacity to contract in the state or country of your residence. If you are placing an order on behalf of a third party, you declare that you have the authority to act on that party’s behalf and your acceptance of these Terms constitutes that third party’s acceptance.
The products or services sold through this Site may only be used in accordance with the instructions and licenses that come with it, including instructions and licenses that may be available online. Lenovo as a producer of the products may provide software updates/upgrades that you will need to install for your purchase to function properly, and the use of that software may be subject to additional licensing terms. You declare that you are authorised to charge and initiate a payment via the payment method you designate for your purchase.
Additional Terms
Your use of the products and services we offer may be subject to the additional terms of our Suppliers which will be presented to you at the time of your purchase or which may be delivered to you with your product or service. Prior to completing your purchase, carefully read any additional terms and conditions provided to you. Do not complete the sale if you do not agree to the terms. Where additional terms are delivered with your product or service, you must review them immediately. If you do not agree to those terms, you must not use the product or service and must contact customer service to begin a return.
Where the product or service we offer for sale is software, we offer you a licence to use the software. Except where permitted by law or by the licence terms presented, the software may not be copied, adapted, translated, made available, distributed, varied, modified, disassembled, decompiled, reverse-engineered, or combined with any other software.
Dispute Resolution
We hope that you are completely satisfied with the purchase of your product or service. We will make every reasonable effort to resolve any disputes you may have with us. However, if you have already exhausted Lenovo’s own customer complaints process, but have been unable to resolve the dispute satisfactorily, you have the legal right to submit your complaint via the ‘Online Dispute Resolution’ platform set up by the European Commission.
To access the platform, please click on the following link: https://ec.europa.eu/consumers/odr/.
We do not take part in dispute resolution proceedings before a consumer arbitration board.
Appendix 1
Withdrawal form
To:
Lenovo Technology United Kingdom Limited
Third Floor
25 Templer Avenue
Farnborough, GU14 6FE
United Kingdom
I/We [*] hereby give notice that I/We [*] withdraw from my/our [*] contract of sale of the following goods [*]
Ordered on [*]/received on [*]
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
I have read, understand and agree to the Terms and Conditions of Sale, and agree that Lenovo will email an invoice to my email address.
