Lenovo Premium Care

Service That’s Ready When You Aren’t

When things go wrong, we’re here to make them right. If you’re facing unexpected PC issues, our team of Premium Care technicians is ready to resolve them so you can get back to doing what you love.

Why Your Device Needs Premium Care

Our Experts Are Ready

Don’t let Technical emergencies disrupt your flow. Our experts are ready with personalized support and solutions when you need them most.

We Go the Extra Mile

If our technicians are unable to fix your problem by phone, chat, or email, we’ll send one over to implement the exact solution you need.

Future Ready Security

Premium Care includes an annual PC Health Check to boost performance and protect against ever-evolving cyber threats.

Solutions from A to Z

Your workflow never stops; why should your tech? Our always-on team solves a wide range of problems—from basic connectivity issues to the dreaded blue screen of death.

Less Phone Time. More Response.

No one wants to spend time on the phone. That’s why we’re prepped to provide faster, more effective support from the moment you reach out.

Get Premium Care

Peace of Mind for Everyday Situations

A Lenovo technician helping a customer solve problem with his PC.

Top Ranked Tech Support

We’re thrilled that Lenovo was awarded a top-three ranking in Laptop Mag’s 2023 Tech Support Showdown. And next year, we’re aiming to do even better.

Available via phone, chat, and email

‘Getting started’ and ‘how-to assistance’

Onsite support¹ and fast repair

Access to prioritized repair and support

Support for hardware and software

Preventative PC Health Check²

Available devices³

Standard Support

Business hours

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Yoga, Legion, IdeaPad, Chromebook, tablets

Premium Care

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Yoga, IdeaPad

Premium Care Depot

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Depot Support

Chromebook, tablets

Products and offers are subject to availability. Lenovo reserves the right to alter product offerings and specifications, at any time, without notice. Lenovo makes every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. Images are for illustration purposes only. For full Lenovo product, service and warranty specifications, visit www.lenovo.com.

¹ Preventive PC health check only available on Lenovo notebooks and desktops. Excludes Tablets.

² Lenovo Tablets do not support onsite service. The service levels may vary between carry-in, pickup & return, or depot in specific geographic locations.

³ Support capability is available in select markets. Where unavailable, Lenovo will follow the best available SLAs.

Frequently Asked Questions

Lenovo’s base warranty is rated excellent by Laptop Mag in 2023. However, Premium Care is a comprehensive service that helps with a lot of your PC needs: from onsite repairs and access to prioritized parts, multiple ways to access expert technicians via chat, email and call support, and an Annual PC health check included, getting started’ and ‘how-to assistance’ and support for hardware and software.

Premium Care support, ‘how to’ assistance with software and hardware, plus onsite support and rapid repairs to your base warranty.

You can purchase Premium Care as long as your base warranty remains active. However, we recommend upgrading at the time of purchase or within ninety days.

Visit our Warranty Lookup to check your device's current warranty status and coverage.

For global phone support, click here.

You can purchase Premium Care for your device here.

You can extend a standard warranty by up to five years for additional peace of mind. Purchase a Warranty Upgrade that fits your needs. Terms & Conditions apply.

Visit the Repair Status page on Lenovo's PC Support site.

You can update Lenovo drivers by visiting the Drivers & Software page on Lenovo’s Support site. Enter your device's model or serial number to see available drivers and software updates. Select the appropriate driver for your operating system and download it. After downloading, run the installer and follow the on-screen prompts to complete your installation.

All these services offer advanced tech support with fast-track resolution. Premier Support is available for Think devices; most other devices, including tablets, will be eligible for Premium Care or Premium Care Plus. Premium Care Plus has the same features as Premium Care, with additional Accidental Damage Protection, automated virus or malware removal, automated performance checks, and a 3-year sealed battery warranty.

Can't find the answer to your question? Contact us.