• Visit the Order Lookup page to check your ship status, cancel an order, or start a return.
• After shipping, your confirmation email will include your tracking number, and estimated delivery date

We ship via UPS

• We use UPS in the United States and Canada for most deliveries.
• A signature is required at delivery for orders exceeding USD/CAD$200. Deliveries cannot be rescheduled.
• Standard delivery generally arrives 4-9 days (Expedited 1-4 days) after your ship date.
• For packages that require a signature, UPS will make three delivery attempts. If the customer is unavailable to sign for the package after those three attempts, the package will be returned back to the Lenovo's return center.

Ship and Delivery Date estimates are available through Order Lookup

• Ship and delivery dates are estimates based on production time and product availability.
• An estimated delivery date will be visible through Order Lookup after your order is placed.
• Delivery times vary depending upon the delivery method you selected at checkout.
• We apologize for delays outside of our immediate control, including those related to credit issues, unexpected demand, or UPS delivery.

Expedited delivery is for shipping, not order processing

• UPS should deliver expedited orders within 1-4 days after shipment.
• Expedited delivery will not affect order processing or manufacturing time that may be applicable to your order.

The ship or delivery date in Order Lookup is different than what I saw at checkout; is something wrong?

• We do our best but estimated dates can change… especially for customized orders.
• An “Estimated Ship date” or “Estimated Delivery date” will show in your details once your order is placed.
• This date may differ from what was shown at purchase due to a change in manufacturing or logistics conditions since the order was placed.
• Once shipped, the tracking number will be visible via Order Lookup and shipping confirmation email will be sent to the email address associated with the order.

We can't change the delivery address

• To prevent fraud, we cannot change the delivery address after your order is submitted.
• If your order has not shipped, you have the option to cancel the order through Order Lookup and place a new order with your desired delivery address.
• If a signature is required any person over the age of 18 at the delivery location may sign for the delivery (per UPS policy).

We ship to most addresses in the US & Canada

• Our United States store ships to all 50 States, Puerto Rico, the U.S. Virgin Islands, and Guam.
• Our Canada store (English,French) ships to all Canadian provinces and territories.
• Lenovo.com cannot ship to Post Office (PO) boxes, Highway Contract (HC) boxes (Puerto Rico), hotels, freight forwarding or consolidation centers, third party hubs, international exporters, or addresses outside of the areas listed above.
• Local country sites, accessible via the lower right-hand country site dropdown menu on www.lenovo.com, provide details on ‘where to buy’ or authorized resellers in markets outside the United States and Canada.

If I sign up for MyLenovo Rewards, do I automatically receive free expedited delivery on every purchase?

Yes! As soon as you sign up to become a member, you are automatically eligible for free expedited delivery on most products. Products can take different amounts of time to get delivered based on location. You can also choose to upgrade your shipping at any time.

Do I need to be logged into my MyLenovo Rewards account to receive free expedited delivery?

Yes! You need to be logged into your MyLenovo Rewards account to receive free expedited delivery. If you're not a member yet, sign up now! It's free to join.

Expedited delivery is for shipping, not order processing

• UPS should deliver expedited orders within 1-4 days after shipment.
• Expedited delivery will not affect order processing or manufacturing time that may be applicable to your order.

Certain products cannot be physically shipped and will either be delivered electronically in a separate fulfillment email or come pre-installed in your system. Please access your Order Details page, which can be accessed through your Account or the link in your Lenovo order confirmation email to view the latest status information and manage these items.

Microsoft Office:

Click here for the steps to activate and/or troubleshooting your Digitally Attached Microsoft Office product(s).

Lenovo Smart Performance Services:

Click here to get started.

Lenovo Smart Lock Services:

Click here to get started.

Software Products (not pre-installed):

In addition to your Lenovo order confirmation email, you will also receive a Software Fulfillment email that contains all the information you need to start using your product. Please check all folders in your inbox for this email, including the spam folder.

How do I cancel?

Visit the Order Lookup page to start the cancel request.

• Products that have already shipped or started the manufacturing process cannot be cancelled.
• All cancellation requests will be reviewed to determine eligibility.
• Software delivered electronically cannot be cancelled at any point.
• After submitting a cancellation request, you will be notified via e-mail if the order was cancelled successfully or if we are unable to fulfill your request.

How do I return?

We are happy to process returns free of shipping or restocking fees from the date of the invoice as follows:

• Lenovo.com – 30 calendar days.
• Lenovo Outlet – 14 calendar days.
• LenovoPRO – 45 calendar days.
• Motorola – 14 calendar days.

Initiate your return from Order Lookup.

• Once processed, you will receive an email within 48 hours containing your RMA (Return Authorization Number), return shipping label and next steps.
• Repackage the item(s) in the original box, including all accessories and packaging.
• Apply the return shipping label to the box; please do not cover the battery warning label sticker (if applicable).
• Bring your package to any UPS location.Click here to find a location near you. Please note, the return must be received at a UPS location based on the customer's original delivery country (USA location for USA deliveries, Canada location for Canada deliveries).

Unless Lenovo ships the wrong product(s) or makes an error in the configuration of the product(s) ordered, returns of 1) server and storage products; 2) orders for personal computing products in quantities greater than five (5) units and 3) Product(s) submitted outside the allotted calendar days from the date of invoice are subject to a restocking fee of 15% of the price paid and return shipping and handling fees.

Please allow 5-10 business days for Lenovo to receive your package, inspect the returned merchandise and issue your refund to your original form of payment. Depending on your bank or form of payment, an additional 2-10 business days may be required to transmit funds and receive your refund.

Terms and conditions are available here.

Please do not refuse delivery

We can most efficiently process your return and refund your money if you receive and send your product(s) back to us with a Return Merchandise Authorization (RMA); start your return from Order Lookup.

Please inspect your packages

Please inspect your package(s) carefully upon receipt and report any issues to us within your return period to ensure we can resolve any potential issues before your return period ends.

Please allow 5-10 business days for Lenovo to receive your package, inspect the returned merchandise and issue your refund to your original form of payment. Please allow 2-10 business days (depending on your bank and form of payment) to receive your refund.

An invoice may be downloaded from Order Lookup.

We accept major credit cards, wires, check draft, Amazon Pay, Google Pay and Pay Pal.

Financing is available. Click here for more details.

For wire and check payments or financing orders, we may defer shipment until funds are received or approved.

Please contact Sales if your preferred payment method is unavailable.

Credit card authorization

During checkout, Lenovo may request a pre-authorization from your credit card company, this is not an actual charge.

Once your order ships, your credit card will be charged. If you ordered more than one item, there may be multiple charges as items ship separately as they become available. This will not increase your shipping charges.

We may have to re-authorize your credit card for the unshipped amount. This may result in a duplicate authorization that will be released according to your bank's authorization hold policy. This is a hold on funds and is not an actual charge.

Removing a Bank Authorization

When you place an order, Lenovo contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn't an actual charge. We proceed with the actual charge when your item ships.

If your order is cancelled at any time for any reason, the bank may hold the authorization on your card for up to 10 business days. The authorization will be removed from your account according to the policies of your bank. You may request to reverse an authorization for a cancelled order before your bank's authorization hold period by contacting Customer care. This process can take 24-48 hours to complete depending on bank policies.

Please note, international credit card holds could take up to 30 days to withdraw the authorization.

Purchase orders

If you plan to pay with a purchase order, please contact Lenovo Sales for assistance.

Special Discount

We're proud to offer discounts off regular prices to our First Responders, medical professionals , educators and our military families as thank you for everything you do.

We also offer discounts to K-12 and college students and seniors.

Click here for details.

LenovoPRO

If you own and operate a small business, then the LenovoPRO Business Program is the perfect companion. LenovoPRO offers volume-level discounts and offers to small businesses. Join LenovoPRO for free here.

• Discounts with LenovoPRO include up to an extra 5% off, every day, with savings that increase the more you spend. Additionally, members gain early access to Lenovo’s best sales and can unlock free expedited delivery.
• LenovoPRO members can also unlock 1:1 support and will receive 1 year of free Think Premier Support. Members can streamline purchasing with business financing, with 1-click reorder and easy returns. And to help you stay productive, available exclusively with a LenovoPRO membership is Microsoft 365 for Business, including Microsoft Office, cloud services, and advanced security.
• Members also receive access to the LenovoPRO community that enables small business owners to connect with each other and access educational content, expert advice, deals, and forums. Those offerings are particularly beneficial for those who work from home.

If you are eligible for a tax exemption, please contact Lenovo sales so that your order can be placed without sales tax.

We highly recommend qualified customers request tax exemption prior to placing an order.

If you qualify for a tax exemption but have already placed an order on Lenovo.com, please contact us for reimbursement of the tax amount. The reimbursement of the tax amount back to your original form of payment could take up to 90 days.

Lenovo sales taxes applied at checkout may vary depending on several factors, such as the item(s)purchased, shipping location, and tax-exempt cases.

Purchasing from an authorized Lenovo Reseller, listed on this site, offers several advantages. Our authorized resellers have been verified by us and are committed to selling genuine products with proper warranty coverage. They have a direct partnership with Lenovo, ensuring access to the latest models, updates, and customer support. Buying from authorized resellers also provides peace of mind, knowing that you are purchasing from a trusted source.

*We only recommend buying Lenovo devices on our www.lenovo.com or directly through an approved reseller (find here) to ensuring items purchased there are being sold by the reseller directly or Lenovo.

Lenovo has a zero-tolerance policy on the sale of both grey market and counterfeit products. Learn more about both here: https://lnv.gy/greymarketandcounterfeitproducts

Best Buy in-store pickup orders can only be returned to a Best Buy store; any Best Buy store will accept your return.

If an item is not picked up at selected Best Buy location 6 days after status is "Ready to pick up", the order will automatically be cancelled. Customers are charged only when the ordered item is picked up. Lenovo will void the authorizations when items are cancelled.

At this time Lenovo accepts only accepts credit cards for payment of in-store pickup products.

In-store exchanges are not available. Any item purchased and picked up at a Best Buy location must be returned there, where your refund will be initiated. Lenovo will issue refund via the original payment method used.

If item is not picked up within the 6-day window a new order will need to be placed. The previous order will be cancelled.

You can start a Wishlist by clicking on the heart icon on any page through any device. The heart icon is located on the upper right corner of a product image and next to the “Add to Cart” button on a product detail page. You can also create a Wishlist first from the main menu, then add products as you continue browsing the website.

Please be advised that Wishlist helps you create personalized collections of desired products for later purchases. Adding a product to a Wishlist doesn't hold or reserve the product. It also doesn't lock the price.

No, you don't need a Lenovo account to create a Wishlist. However, we strongly recommend that you sign in or create a Lenovo account for free to enjoy more benefits, such as creating multiple Wishlists and sharing Wishlists. You will never have to worry about expiration dates.

A Lenovo account holder can create or receive up to 15 lists. Guests are limited to one Wishlist.

You can have up to 30 items per Wishlist.

A Wishlist created under a Lenovo account will never expire. If you create a Wishlist as a guest, your list will only be stored for 30 days. Because of browser cookies, the Wishlist won't be available when using different browsers. Additionally, if you clear cache/browsing history, you will also delete browser cookies along with your Wishlist data.

To customize your Wishlists, sign into your Lenovo account. Go to My Account and choose Wishlist. You will see all the Wishlists you've created on the Wishlist homepage. You can use sort or search to easily find products you've saved. You can compare the products on your Wishlists or add them directly to cart. You also have the flexibility to move products to a different list, rename Wishlists and remove products. However, when you delete a Wishlist, information will be permanently removed. If the intention is to revoke access to a shared Wishlist, changing the Wishlist setting to “Private” will prevent other people from viewing it.

To share a Wishlist, you must sign in or create a Lenovo account. After logging in, go to Wishlist Homepage under My Account. Select the Wishlist you want to share with others by clicking the email icon.

Make sure the Wishlist is set to be “Public”. A public Wishlist can be shared with up to 15 people. Your recipients will receive an email with a direct link to view and purchase from the shared Wishlist. They won't be able to make changes.

After logging into your Lenovo account, go to My Account – Wishlist. Click the gear icon on the lower right corner.

You can adjust the setting in the pop-up window. If you change the setting of a Wishlist from Public to Private after sharing with others, your recipients will no longer be able to view the content.

There could be a couple of reasons why you are having issues accessing a Wishlist that's been shared with you. The owner may have changed the setting to “Private” or deleted it. If the owner changes the name of the Wishlist, it will have no impact on your access. If you believe there are technical issues after verifying with the Wishlist owner, please contact our Customer Care. Our team will be here to assist you.

No, you will only receive order confirmation on your own purchases.

When products become unavailable, they will be greyed out, instead of being automatically removed from the Wishlist. A message will be displayed to tell you either the product is temporarily out of stock or permanently discontinued.