GARANTIA E PROTEÇÃO
Reverta as atividades do dia a dia associadas ao agendamento e instalação de hardware e software, alterações na configuração, desinstalação e realocação de equipamentos para as mãos capacitadas na Lenovo.
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Extensões de Garantia
Estenda sua garantia para evitar ficar descoberto durante uma possível falha. Evite orçamentos avulsos.
Minimize a manutenção não planejada e reduza o OPEX. Realize seus objetivos para eficiência de custos, melhores níveis de serviço e satisfação do usuário final com extensões de garantia. As opções flexíveis de garantia da Lenovo são projetadas para atender a diversas necessidades. Recomendamos que você corresponda à duração da cobertura do serviço com o ciclo de vida esperado do seu PC. Minimize as despesas não planejadas de interrupção / conserto e desfrute de níveis de serviço consistentes para organizações multinacionais, com suporte na região e no idioma local.
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Garantia para Baterias
Fornece substituição da bateria por 3 anos em caso de falha da bateria
Proteja seu investimento estendendo a garantia da bateria com base em um ano.
Estenda uma garantia de bateria básica de 1 ano para 3 anos. A garantia é significativamente menor que a de uma substituição não coberta por uma política de extensão. Uma garantia de bateria selada evitará as dificuldades e frustrações de indisponibilidade. Os técnicos certificados pela Lenovo garantem uma substituição eficiente e qualidade da bateria.
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KYD - Retenção de HD
Se o seu disco rígido falhar, você tem o direito de manter a unidade defeituosa em sua posse.
Fique em conformidade com os requisitos de privacidade e retenção de dados. Com o serviçode Retenção de HD da Lenovo, sua organização pode evitar possíveis repercussões legais e monetárias associadas a uma violação na segurança de dados.
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ADP - Proteção contra danos acidentais
Abrange quedas acidentais, derramamentos, solavancos e falhas estruturais incorridas sob condições normais de operação ou manuseio.
Proteja seu PC contra danos não cobertos pela garantia.
Proteção contra danos acidentais economiza significativamente em relação ao custo do reparo. Os usuários geralmente economizam entre 40% e 80%, dependendo do tipo de máquina e dos reparos necessários. O ADP é executado por técnicos da Lenovo ™, usando peças com Qualidade da Lenovo ™, reduzindo a necessidade de re-reparo. As abrangentes ferramentas de diagnóstico da Lenovo podem identificar danos ocultos que, de outra forma, poderiam não ter sido tratados.
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Premier Support
Suporte telefônico de nível avançado para problemas de hardware e software
Resolva rapidamente todos os seus problemas de suporte usando os Serviços de Suporte Premier da Lenovo.
Um 0800 dedicado e único ponto de contato para gerenciamento de caso de ponta a ponta para suporte a software e hardware OEM. Você receberá uma comunicação rápida e consistente de um especialista em solução de problemas técnico.
