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The Challenges of a Data-Dependent Business
Maintaining a data center in today’s complex business landscape can be daunting. Data has become crucial for the day-to-day operation of your organization, and trends such as Edge and AI will stress those demands.
Your infrastructure must be operational anytime so your teams can work from anywhere, and supporting your on-premises environment might be costly and time‑consuming.
Equipping Your IT Maintenance Teams with External Expertise
Lenovo Premier Support for Data Centers Includes:
Advanced Support, 24x7x365, in More than 90 Markets
End-to-End Case Management with Single Point of Contact
Response Time Options for Onsite Parts & Labor
Live Chat & E-ticketing Contact Options
Comprehensive Hardware & Software Support Troubleshooting
Dedicated Phone Number Routed to a Lenovo Premier Support Engineer
3rd Party Collaborative Software Support & Assistance
What Does It Mean to be a Premier Support Customer?
With Premier Support, you get prompt issue resolution and can get on with doing what they do best – focus on your growth and be as productive as possible.
Features
Standard Support
Autosupport — Storage Only — HW & SW
Premier Support
Autosupport — Storage Only — HW & SW
* Service Connect Portal is not available for SMB and smaller Mid-Market companies at this time
Flexible Options for Delivery
Tailoring support to your unique needs is at the heart of Premier Support. With this in mind, we present three thoughtfully crafted levels of support that allow you to precisely match your requirements and aspirations.
Features
Warranty Upgrades/Post-Warranty Support
Premier NBD
Premier 4-Hour
PESS 4-Hour1
Add-On Services
6-Hour CSR2
- PESS 4-Hour Response SLA option is only available for Lenovo DM, DG, and DE storage devices.
- Premier 4-Hour Response and Committed Service Repair (CSR) eligibility may vary by country and by product. Refer to the Lenovo Locator Tool for service availability.
Your Journey Begins Here
Get in touch with our representatives and learn how Premier Support for Data Centers can help your business and unburden your IT teams.
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