Why should I buy a Lenovo product?

Lenovo offer an extensive range of computing products for home and business users. Our friendly Sales team are available on phone and chat to assist you to identify the best system to meet your needs.

Our Online Terms of sale can be found here.

Where can I buy a Lenovo product?

Lenovo sells its complete product range online. This means you will always get the latest model, built to your exact needs - delivered to your door free of charge. If you'd like to touch and feel our products, our retail partners JB Hi-Fi, Harvey Norman, The Good Guys and Officeworks stocks a select range.

Where can I buy Lenovo products for my business?

You can buy Lenovo products for your business from Lenovo Pro or you have the option to contact one our PC experts by calling us at 13 LENOVO / 13 536686 option 2.

How do I configure a laptop for purchase?

Many of Lenovo's computers can be customised to suit your exact requirements. You can choose the processor, operating system, hard drive, memory, warranty or accessory that's right for you.

I'm finding it hard to choose the PC that's right for me. Is there any easier way?

You can narrow down your choice based on price, screen size, processor, operating system, weight or usage. Alternatively, you always have the option to contact one of our PC experts. You can do this via Online Chat or by calling us on 13 LENOVO / 13 536686 option 2. View our contact hours.

What are eCoupons and where do I find them?

eCoupons are discount codes that you enter at the checkout to get our current discounts, special offers and deals. eCoupons can be found on select products in our online store and deals pages, as well as on our affiliate partners sites. We also send out our latest eCoupon offers by email to our subscribers, so be sure to sign up to save.

How to use an ecoupon?

An eCoupon can be used online or by calling a Lenovo sales representative. The instructions below describe how to use an eCoupon online.

• Locate the product you wish to purchase on the website.
• Ensure there is an eCoupon available for that product.
• Write down the eCoupon code (for later use in the Shopping Cart or when speaking to a sales representative).
• Click the Customise and Buy button for the product you would like to purchase.
• Follow the prompts through to the Shopping Cart.
• On the Shopping Cart page, enter the eCoupon into the 'eCoupon' field (under the sale price) and click Apply.

*eCoupons are case sensitive. For example, entering 'aupsale' is not the same as entering 'AUPSALE'.

Does Lenovo offer discounted products for association members and employees?

Yes! We have an Affinity Discount Program called Share Lenovo. Members and their colleagues and families enjoy up to 15% off the Lenovo Online RRP and also receive other special deals and bonus offers. If your company or association would like to be part of Share Lenovo, please contact our Sales Support team.

Does Lenovo offer discounted products for students?

Yes! Lenovo offers discounts for primary, secondary and tertiary students, as well a teachers, lecturers and academic staff. Please visit our Education Store to register.

What are the benefits of creating an account and how do I do this?

By creating an account, you will be able to view your previous orders, create multiple shipping destinations and check the status of your delivery. You'll only need to enter your details once and you'll be ready to make a speedy checkout.
Create an account

How do I modify my account details?

Just click on the My Account link located in the top right hand corner of our site. Sign in with your User ID and password, make the changes you want and save them.

How do I reset my password?

If you've forgotten your password, no problems. We can generate a new one and email it to you.
Forgot my password
You can also change your password by logging in to your Lenovo account.

Is ordering online safe?

Our website uses 128-bit encryption - one of the most powerful encryption standards available - to protect all sensitive information that you transfer to us.

What is Lenovo's privacy policy?

Please visit our Lenovo's Privacy Policy page for detailed information on how we handle your sensitive information.

Where can I register my new Lenovo product?

If you have a Lenovo.com account, simply go to support.lenovo.com and login to Register a New Product.
If you don't have a Lenovo account, please go to support.lenovo.com and register an account to Register a New Product.

How can I check the status of my warranty?

We have a Warranty Status Lookup tool that will answer this question. You'll need to enter your product Serial Number to do this. Once you've checked the status, you can also upgrade or extend your warranty.

Where do I go for Technical Support?

The best place to start is at the Lenovo support section which includes resources such as drivers, software, manuals, self-help sections and tips submitted by Lenovo community members.

Additional helpful support from Lenovo customers and others can be found in the Lenovo forums.

If you still can't find what you need, you may either email us at anz_support@lenovo.com or browse our support list to locate a phone number to call a Lenovo representative. Please note that charges may apply if your system's warranty has expired. This page also includes resources which can diagnose your system's issues over the web or assist with finding independent service providers in your area.

How do I order parts?

For current or recent-generation systems, please visit Accessories & Upgrades to order common replacements such as batteries, adapters, hard drives and memory.
Alternatively, you may also visit Lenovo Support site to purchase field replaceable parts associated with your product Serial Number. If you cannot find what you are looking for online, please call us on 13 LENOVO / 13 536686 choose option 2.

How do I check my order status?

You can view your order status in one of two ways.

• If you're a registered Lenovo.com customer, simply login to My Account and click View my Orders.
• Alternatively, Order Status and tracking information is provided through our Order Visibility Portal (OVP).

The website stated my product would ship in certain business days when I ordered it, but OVP is showing that it will ship at a later date. Is there something wrong?

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted in OVP after your order is placed. If you chose any customisations when placing your order, your machine will be custom manufactured to meet the specifications you choose and estimated ship dates are subject to change. Once your order ships, OVP will reflect that information and provide your tracking number. You will also receive a shipping confirmation email.

Items missing?

If your order does not contain certain items that you purchased, please call 13 LENOVO / 13 536686 option 3.

Damaged product or shipping box?

If your order contains damaged items upon arrival, please call 13 LENOVO / 13 536686 option 3.

What are the delivery charges?

Lenovo offers free standard shipping to addresses in Australia. We want your shopping experience with us to be risk-free and hassle-free.

How long will it take for you to deliver my order?

Shipping times listed are estimates based on production time and product availability. An estimated ship date will be posted on our order status site 2 business days after your order is placed. Ship dates do not include delivery times as this varies based on location. Lenovo is not responsible for delays outside of our immediate control, including delays related to order processing, credit issues, inclement weather, or unexpected increase in demand.
Click here to learn more about your delivery

Will you send me an email to confirm that you've received my order?

Absolutely. As soon as we receive your order, we'll let you know. Your order will be accepted when we ship the product or deliver the service to you. For further information, please read our Terms and Conditions for Online Sales.

How can I track the delivery of my package?

Once you've received your confirmation email with your order number, you will be able to login in track your delivery through our Order Visibility Portal. Please note the package must be consigned for you to be able to track your item.

Can I have my purchase shipped overseas?

Unfortunately, no. We're unable to ship orders internationally from outside Australia or New Zealand due to export restrictions and policies. However, we have online stores throughout the world, so it's easy to order from Lenovo for your destination country.

Does Lenovo ship to PO box addresses?

We need someone to sign for delivery, so we can't ship to PO Boxes, Australian Forces Post Offices, Private Mailboxes or Locked Bags.

What happens if I'm not at home when your courier arrives?

Our courier will leave a card in your mailbox or at your front door to let you know how to pick up your package.

Does Lenovo require signature upon delivery?

To assist our customers who do not wish to sign on scanners or on paper due to social distancing, beginning Monday March 23rd, we will temporarily enable the Signature Release option for all business-to-consumer (B2C) shipments on our On Demand Delivery platform.

Lenovo.com.au Return Policy

• 1. If you are not happy with your purchase, you can return it for refund, based on your payment method, provided that:
  a) the Product(s) are undamaged; and
  b) you contact Lenovo Post Sales or submit your return and refund request at your order tracking page within 7 calendar days of the Product being delivered to you.
• 2. All Products will be subject to a restocking fee of 20% of the original purchase price (inc. GST). Such restocking fee will be deducted from your refund amount.
• 3. Lenovo will send you instructions and will arrange collection of the returns from you. You must include all of the Products, documentation and accessories intact and in their original packaging along with shipping label and packaging slip.
• 4. Lenovo's return policy excludes Lenovo Clearance Products, Lenovo peripherals, accessories, Lenovo Services, third party goods or services and software Products. All third-party goods or services return or refund requests should be directed to the third-party provider.
• 5. All refunds will be made via the payment method used for the original transaction.
• 6. Where you have purchased multiple Products in a single Order, you will be permitted to return a maximum of 1 Product per Order under Lenovo's return policy.
• 7. Nothing in these terms and conditions limits your rights under law. For example, there may be circumstances where you may be granted a right to return the Products you have purchased, including under your cooling-off rights for phone sales, or for any failure of the consumer guarantees under the Australian Consumer Law.

I have received a defective item, what should I do?

We apologise for this, please contact our Tech support team as soon as possible who may be able to quickly address the issue without the need for return. Tech support contact details can be found here
In case Tech support team is unable to resolve the issue they may provide the alternate options to help resolve the issue.

I have received a damaged item, what should I do?

In case you have received a damaged item please contact our Post Sales team as soon as possible on 13 LENOVO / 13 536686 option 3 or contact us via email.
Please provide as much detail when contacting us so we can help organise the replacement item or give you a refund.

How do I return an item?

If you like to return a product, please call our post sales team on 13 LENOVO / 13 536686 option 3 for assistance. Please have your order number ready when contacting the team.
Before returning a product please ensure to remove any personal information or additional software installed.
Please note that any authorised return must include the product and all accessories in their original packaging, along with all documentation (i.e., invoice, RSO - Return Sales Order, and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RSO. Returns that do not follow these steps will be refused by Lenovo.
Customer assumes risk of loss and damage for packages returned without an RSO.
If at any point you require additional assistance with setting up your return, please contact Lenovo at 13 LENOVO / 13 536686 option 3.
Refunds for all purchases will be given using your original payment method.

When will my money be refunded when I've made a return?

Once we receive your return in our warehouse, we'll close your order. Refunds to credit cards take around 5 business days and the reversal of bank transfers usually take around 3-5 business days. Please note, these are estimates only and the actual time taken will depend on your bank's policies and processing times.

Can I change or cancel my order after it's been placed?

Orders cannot be cancelled or amended after the Order is placed. Please review your Order carefully. If you need any further assistance, please consult Lenovo Post Sales team on 13 LENOVO / 13 536686 option 2.

What type of payments options does Lenovo offer when shopping online?

• Pay with Credit Card

  
  We accept Visa, Mastercard & American Express cards with no surcharge by Lenovo.

• Pay with PayPal

  
  The fast and safe way to pay.

• Interest Free Finance

  
  Gem Visa's and Go Mastercard 0% Interest Payment Plans are the clever way to pay, with flexible payment options catered to suit your budget and lifestyle. For more information contact our sales team on 13 LENOVO / 13 536686 option 2.
  ZipMoney allows you to buy now, pay later with up to 6 months interest free. Call 13 LENOVO / 13 536686 option 2 or Chat online with one of our sales consultants to find out more.

Does Lenovo accept credit cards issued outside Australia and New Zealand?

We can only accept cards issued within Australia and New Zealand.

My credit card expires this month. Is this okay?

Unfortunately, you won't be able to use to purchase online.

If I pay by credit card, will it delay my order?

This will only happen if your card is low on funds and we can't complete your order. We'll contact you immediately to sort this out and get your package on its way to you.

My payment has been declined. What do I do now?

Please contact your bank. There may be insufficient funds or your account may be blocked. Once confirmed with bank please call our friendly payment team Australia 13 LENOVO / 13 536686 option 4 to complete your payment.

Is it possible to pay by instalments?

This is only possible if you're using our 0% interest payment plan.

Can I use a foreign currency to make a payment?

Unfortunately, no. We only accept AUD (for Australian orders) and NZD (for New Zealand orders).

Oops! I accidentally paid twice.

It happens... just call our friendly payments team Australia 13 LENOVO / 13 536686 option 4 and they'll reverse the additional payment.

What's this additional $1 payment to Lenovo?

We only use this to verify the validity of the card you used. The amount will be refunded once your order has been finalised.

Where is my invoice?

When we ship your order, we'll send you an email with your official invoice. This will include our company details (including our ABN), together with the total purchase amount and GST paid. It's easy to print this pdf or save it to your own files
Unfortunately, we do not provide an invoice at the time of delivery with the courier.
If you do not receive an invoice, you can request one by emailing us at:
anzpayments@Lenovo.com
Phone number: 13 LENOVO / 13 536686 option 4 (Mon-Fri: 9:00AM– 8:00PM) Weekends and NSW Publics Holidays – Closed

Wrong or need duplicate Invoice

In the event of error or if you require a duplicate invoice please contact our payment team who will be happy to assist.
you can request one by emailing us at:
anzpayments@Lenovo.com
Phone number: 13 LENOVO / 13 536686 option 4 (Mon-Fri: 9:00AM– 8:00PM) Weekends and NSW Publics Holidays – Closed

Do I need an account to checkout?

It's entirely up to you whether you choose to create an account or checkout as a guest.
Guest checkout is a speedy way to make a one-time purchase, but we won't store your billing and shipping information. You'll need to enter this again for any future purchases.
Of course we'd love to see you create a Lenovo account or subscribe for email updates on exclusive offers and exciting new product launches. It's your choice.

Help! My order won't go through.

It's probably one of these three simple things.

• You're trying to ship to a PO Box or a parcel locker address.
• Your credit card expires this month.
• You're requesting a delivery outside of Australia or New Zealand.

None of these? Just call our friendly payments team Australia 13 LENOVO / 13 536686 option 4 and they'll sort out the problem.

Oops. I think I've clicked the order button more than once.

We all do that every now and again. Not to worry – call or email us we'll sort out any duplicated orders in no time at all Australia 13 LENOVO / 13 536686 option 4.