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ThinkPlus Priority Support is an integrated product support solution that gives you and your staff direct access to the right level of tech support on the first call, making your priority our priority.
With ThinkPlus Priority Support, you will bypass basic troubleshooting and experience shorter hold times, reduced repair times, and higher first time fix rates. This frees up your resources to focus on mission-critical business activities.
At a (low) predictable cost, Priority Support gives you scalable and flexible product support coverage to meet your internal SLAs and improve the end user experience, without hiring additional staff. |
| Feature |
Outcomes |
| 24 x 7 telephone tech-to-tech support |
• Reduced Troubleshooting Time |
| Priority call routing |
• Fewer Repair Actions |
| Advanced Level Technicians |
• Simplicity |
| Electronic Call Tracking System |
• Expanded capabilities without fixed cost investment |
| Escalation management with customer-defined severity |
• Strategic focus |
Third party software support[i]
Click here to see the list of supported third party software titles. |
• Reduced downtime, higher end user satisfaction |
| Priority Support comes packaged in a variety of repair labor service levels and support durations. Simply choose the service level or protection package that’s right for you, and enjoy the added benefit of integrated advanced tech support. |
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Why Priority Support?
• Reduced Troubleshooting Time
• Fewer Repair Actions
• Faster response
• Simplicity
• Expanded capabilities without fixed cost investment
• Strategic focus
• Reduced downtime, higher end user satisfaction
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